Walsall Healthcare NHS Trust - Ratings and reviews
Reviews
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Review titled Delivery Suite Care
Rated 5 stars out of 5
by Stephanie Colbourne - Posted on 27 July 2023
I delivered my first baby on 25.7.2023 and wanted to note down the exceptional care that I received from the midwives right from induction of labour through to postnatal. I would especially like to thank the outstanding delivery midwives who helped me to safely deliver my baby and did not leave my side for one moment. They were so supportive, patient and empowering that they made me believe I could do it when I didn't feel like it! I cannot fault their care, I will be eternally grateful to them for helping me bring my pride and joy into the world and it is truly an experience I will never forget.
Visited July 2023
Review titled Walsall Healthcare NHS Trust
Replied on 21 August 2023
Dear Stephanie Thank you for your comment and noting the exceptional care that you received in the delivery of your new baby. I will ensure that this is past on and wish you great joy and happiness. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Delivery Team magnificent at Walsall Manor hospital
Rated 5 stars out of 5
by Gail Millard - Posted on 26 June 2023
After my daughter was admitted yesterday in her 26th week of pregnancy we were presented with another grand daughter. The delivery team were amazing in their care and sensitivity. They truly are angels. We as grandparents were treated exemplary and nothing was too much trouble. While my daughter was scared as this was her first baby deciding to come early, the reassurance and care was second to none. I wish I'd have had such lovely care 36 years ago. We travelled back to Wales knowing my daughter and her baby were in safe hands. Well done and many, many thanks to all the Team xx
Visited June 2023
Review titled Walsall Healthcare NHS Trust
Replied on 19 July 2023
Dear Gail I am grateful for your positive comments in relation to your daughters care on the delivery suite, further it must be a joy to welcome another grandchild into the family. I will be sure to pass these comments onto the team in delivery with every good wish to you and your family Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled saddening
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Went for a pregnancy scan to be told I need an urgent appointment to check baby growth and I should receive a phone call within 3 days to get me booked. No call no nothing almost 2 weeks later. Communication is shocking and the amount of worry is a joke.
Visited May 2023
Review titled Walsall Healthcare NHS Trust
Replied on 13 June 2023
Please do contact us if this situation has not now been resolved 01922 656463 Garry Perry Associate Director Patient Relations and Experience
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Review titled Needs to be more responsive
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
Had a nuclear heart scan due to strong family history. Looked after very well from professional staff. Was told i would be called later the same day if needed to go back for other scan. I did get that call and went back following week, However i have been waiting to hear back. Results should be within 2 weeks but feel stressed out waiting for letter regarding my results. Have contacted secretary twice to chase this.... Letters need to be sent out asap
Visited March 2023
Review titled Walsall Healthcare NHS Trust
Replied on 16 May 2023
Thank you for your feedback which is useful to us. Please do contact the team on 01922 656463 if your results are still awaited. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2023
I've had an issue with a cyst since January 2018, I addressed the problem a long while back, had a few surgeries but know I need the entire thing cutting out rather than just being drained. Attended today and I feel completely helpless, the person I saw was in no way friendly or polite, I tried explaining that I'd had the problem for 5 years but they spoke over me and made excuses the appointment was very rushed. I was made to feel like what I'm going through doesn't matter, I left in tears.. 5 years of trying to get myself back to normal to have it thrown away in an instant, I'm looking at going private, I certainly can't afford it right now.. But I'm praying someone out there will fix my issue. I've had plenty of good experiences with the hospital but I would not recommend that department due to a certain member of staff. I feel hugely let down.
Visited February 2023
Review titled Walsall Healthcare NHS Trust
Replied on 16 February 2023
Thank you for your feedback and I am sorry this was your experience and the upset caused. Please contact Patient Relations on 01922 6564643 so this matter may be further discussed. Regards Garry Perry Associate Director Patient Relations and Experience
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Review titled Thorough and friendly
Rated 5 stars out of 5
by Bob A-F - Posted on 10 February 2023
I experienced uncontrollable shaking and a very high temperature. My wife phoned 111 and they advised that I went to Urgent Care at Walsall Manor Hospital. We arrived there after 23:00. Having had many tests (including temperature, blood pressure, urine and blood tests), seen many doctors and at least two departments I was advised to stay overnight (what was left of it!) in the AMU. Tests continued the following day and I was allowed home after lunch. An out-patient appointment was made for the following day for a kidney ultrasound to be done. This was found to be OK and I went home with a course of antibiotics to complete. Although all this took a lot of time I feel that everyone was very thorough, professional and friendly and that I've received a first class MOT!
Visited February 2023
Review titled Walsall Healthcare NHS Trust
Replied on 16 February 2023
Dear Bob Thank you for your feedback regarding your experience of Emergency Care and your stay in AMU. It is pleasing to note you feel that you had a 'first class MOT' and I trust your engine is now well conditioned and back on the road :-) Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Excellent Care
Rated 5 stars out of 5
by Peter Greenwood - Posted on 04 December 2022
I attended outpatients for a colonoscopy. From the first contact with the department to confirm appointment to the point of discharge, I could not fault the service I was given. All the staff were courteous, polite and very friendly. Everything was explained in full to me about the procedure. I was put at ease and reassured at all times. I was not at all nervous, but if I had been the staff were very supportive. The staff were very chatty and we had a few laughs along the way. It is a credit to see an NHS department being run in such a efficient way, with all the bad press you here about. Well done all of you.
Visited December 2022
Review titled Walsall Healthcare NHS Trust
Replied on 28 January 2023
Dear Peter It is very much appreciated to learn of your positive experience - this will be shared with the teams involved in your care. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Knees injection
by David99 - Posted on 07 November 2022
I came for a my knees injection and once again I thank the staff for such a fantastic day I am very pleased with the service and the attention to detail and made me feel very comfortable I would like to thank them all for the service
Visited November 2022
Provided by Care opinion
Review titled Walsall Healthcare NHS Trust
Replied on 28 January 2023
Dear David Thank you for your positive review of the care you received regarding your knee injections - which you have described as a fantastic day! This will be passed on and I hope it has helped! Regards Garry Perry Associate Director Patient Relations and Experience
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Review titled poor communication
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
received an appointment for swab one day notice them unknown undiscussed. procedure 2 days later with no previous discussion with consultants regarding this operation what's going on
Visited August 2022
Review titled Walsall Healthcare NHS Trust
Replied on 07 September 2022
Thank you for your feedback. Please do contact us so we can attempt to address this matter for you. Regards Bradley Cox Patient Relations Manager
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Review titled Cancelled appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2022
Attended urology on the 18th august at 8.30am only to find there was nobody there to see me again the nurse said we tried to call me that morning to say it was cancelled but received no call these cancellations are commonplace at this hospital as it's happened several times this needs addressing urgently
Visited August 2022
Review titled Walsall Healthcare NHS Trust
Replied on 07 September 2022
Thank you and of course I am sorry to learn of this experience Please do contact us on 01922 656463 to further discuss. Regards Bradley Cox Patient Relations Manager