Walsall Healthcare NHS Trust
Manor Hospital, Moat Road, Walsall, WS2 9PSPatient ratings and reviews
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Reviews
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Review titled Cancelled appointments
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2022
Attended urology on the 18th august at 8.30am only to find there was nobody there to see me again the nurse said we tried to call me that morning to say it was cancelled but received no call these cancellations are commonplace at this hospital as it's happened several times this needs addressing urgently
Visited August 2022
Review titled Walsall Healthcare NHS Trust
Replied on 07 September 2022
Thank you and of course I am sorry to learn of this experience Please do contact us on 01922 656463 to further discuss. Regards Bradley Cox Patient Relations Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
Came by ambulance to the Manor with my 82 year old neighbour after she collapsed. Paramedics were outstanding. Everyone at the Manor Hospital from receptionist to nurse's,doctors and porters also outstanding. We even got tea and a sandwiches which we were very grateful for after a long day. This gesture overwhelmed me. They even called a taxi for us to go home and took us out to the driver. I cannot say how absolutely grateful I am for the care and attention given to my neighbour at the Manor Hospital. Thank you.
Visited August 2022
Review titled Walsall Healthcare NHS Trust
Replied on 22 August 2022
Dear Visitor Thank you for leaving your feedback when you attended with your neighbour. You have taken time to provide feedback on the care and attention received which is very kind of you and I do hope your neighbour is now feeling much better. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Great care
Rated 5 stars out of 5
by Joanne Fletcher - Posted on 26 July 2022
My daughter recently sadly suffered a miscarriage the staff on the early pregnancy unit have been amazing and outstanding so compassionate. The next day they asked her to come back to the unit and the wonderful staff had made her a memory box for her baby. This has meant so much to my daughter and our family. Thank you for you your kindness during a very difficult time.
Visited July 2022
Review titled Walsall Healthcare NHS Trust
Replied on 27 July 2022
Dear Joanne Thank you for sharing your feedback and for noting the compassionate care that your daughter received. This must undoubtedly be a difficult time for you all and I offer you my sincere condolences. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Great care given
Rated 5 stars out of 5
by Kathleen Caville - Posted on 01 August 2022
I was admitted with breathing difficulties and placed in ward 2. The nursing staff were fantastic, really caring and supportive, they made me feel better just with their support and attention. Can’t thank them enough.
Visited July 2022
Review titled Walsall Healthcare NHS Trust
Replied on 22 August 2022
Dear Kathleen Thank you for your feedback and for sharing the caring and supportive experience that you received on Ward 2. I hope you are feeling much better. Regards Garry Garry Perry Associate Director Patient Relations and Experience
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Review titled Unacceptable wait times
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2022
Unacceptable waiting times over 11hrs and sent home at 70rs old in bad pain and physically disabled crippled man. with paracetamol and waiting a month for appointment
Visited June 2022
Review titled Walsall Healthcare NHS Trust
Replied on 26 July 2022
Dear Anonymous Thank you for your feedback and I am sorry for the delay experienced Please do contact us on 01922 656463 or via patientrelations@walsallhealthcare.nhs.uk
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Review titled Waiting time at walsall Manor hospital
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2022
We arrived at a n e 11 30 we waited a hour to be assessed was told just need a xray waited a other 3 n half hours then had a xray then had to go back outside to a n e for results and wait a other 3 hours we understand a n e can be busy but do we really have to wait nearly 7 hours just for a xray and results
Visited June 2022
Review titled Walsall Healthcare NHS Trust
Replied on 26 July 2022
Thank you - I am sorry for the delay you have experienced and my apologies for this. There are occasions where the wait is longer than would be anticipated simply due to demand and dependent upon the time of arrival in the department. The wait can be frustrating and I understand your disappointment. I note you visited in June and should you want us to identify the problems on this day please do contact us via 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk Thank you Garry Perry Associate Director Patient Relations and Experience
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Review titled Very poor care and communication
Rated 1 star out of 5
by john osborne - Posted on 07 July 2022
Attended with severe pain due to kidney stones and abdominal pains twice in the same week at a&e by ambulance was sent to scau unit and spent 11 hrs and had to return home then attended on wednesday with same symptoms by ambulance and was given antibiotics and painkiller and discharged without seeing a consultant or doctor to speak to even though i requested one. I am a 69yr old disabled pensioner with the loss of my right leg have to self catherise 4 times a day and cannot believe i was sent home in my condition. Perhaps one day i pass away and am pain free
Visited June 2022
Review titled Walsall Healthcare NHS Trust
Replied on 26 July 2022
Dear John Thank you for this feedback which is disappointing to read. I am sorry for the poor experience described. I do understand you have already made contact with the organisation in order to investigate the reason for you being sent home. Regards Bradley Cox Patient Relations Manager