University Hospitals Coventry and Warwickshire NHS Trust - Ratings and reviews
Reviews
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Review titled Superb Team
Rated 5 stars out of 5
by Kevin wrather - Posted on 10 November 2022
If you want cheering up during these dismal, gloomy times go and spend a day with the lovely team in Day Surgery! Friendly, welcoming, attentive, dedicated and all extremely knowledgeable. I particularly enjoyed the singing along to Smooth fm! Thanks for the lovely day guys and I’m feeling better already!
Visited October 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 01 December 2022
Hello Kevin, I'm pleased to read about your experience at University Hospital, Coventry. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Good grief
Rated 1 star out of 5
by What next? - Posted on 14 October 2022
After a 14 hour wait for an MRI scan in A and E (which unfortunately never happened) I paid my £11 parking fee as I left.. Today I’ve received a £100 parking fine notice from the contracted parking ‘chancers’ … Luckily I kept my payment receipt and can cross reference it against my Visa card.. Watch out and ensure you print off a receipt!!
Visited October 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 01 December 2022
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. If you haven't already, can you please send an email to visitor.parking@uk.issworld.com and explain the situation, where somebody will be able to assist you further. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust. Telephone: 0800 028 4203
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Review titled MDU experience
Rated 5 stars out of 5
by DG of Stratford upon Avon - Posted on 24 September 2022
Despite a long (8hr) wait time in fairly cramped conditions, I commend the MDU staff for dealing with my husband in a cheerful and positive way during his time in this department this week. In particular the clinician who oversaw his assessment, scans and eventual explanation of the results and future path is to be praised for being so focussed, professional, understanding and clear in her tests and explanations. We very much appreciated this and felt the way we were dealt with by all the staff was first rate. Thank you.
Visited September 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 06 October 2022
Hello, I'm so pleased to read about your experience at University Hospital, Coventry. Thank you for your kind words. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled ward 23 very impressive
Rated 5 stars out of 5
by Dawson - Posted on 01 June 2022
I phoned the ward as i was pregnant and feeling very unwell and had been let down by an ambulance that didnt come.The nurse told me to come in .. my obs were taken as well as a urine sample after a few hours i was seen by a doctor who examined me with a student nurse with her.she was worries about the amount of pain i was in so i then had a internal scan by another woman.She then told me i had an eptopic preganacy and needed to go into theater straight away.I was then taken straight to a side room pain relife given and waiting to go through.The ward staff were all so nice and throughout my 2 night stay and let me partner stay in the sideroom with me.All hcas nurses and theater staff were really great and i really am greatfull. Thankyou !!
Visited May 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 04 July 2022
Hello, thank you so much for your kind words. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Terrible telephone connections
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2022
Please fix your awful phone system. Every single clinic that I have received phone calls from recently have been badly distorted making the doctor almost completely unintelligible. There's nothing wrong with my phone as I can have perfect calls with anyone else. I'm seriously unwell which is affecting my ability to comprehend conversations so having a hugely distorted voice getting all arsey with me because I can't understand what they're saying really isn't helpful.
Visited April 2022
Review titled University Hospitals Coventry and Warwickshire NHS Trust
Replied on 04 April 2022
I am sorry to hear of your negative experience and difficulties speaking to our staff. We will escalate this to the relevant department so that the issue can be looked in to. Thank you for taking the time to leave a review and bringing this to our attention. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205.