University Hospital of Derby and Burton NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Excellent care
by Erik Talbot - Posted on 24 October 2022
I spent about 8 hours in the Diagnostic and Treatment centre having surgery on my ankle. The level of care and attention provided by the nursing staff before and after my surgery was absolutely second to none, and was delivered throughout with a cheery smile. I was nervous about the surgery but they put me at ease and kept me fully informed throughout, nothing was too much trouble for them. Excellent care.
Visited October 2022
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 01 November 2022
Hello, Thank you for your feedback regarding your visit to Ilkeston Community Hospital, I am pleased to read that you feel that you received excellent care. I hope that you are recovering well from your surgery. I will pass your kind comments onto the relevant managers to share with the staff. Thank you
Provided by Care opinion
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Review titled Information
by Anonymous - Posted on 28 October 2022
I am due to have a ulcer sound 28/10/22 it was confirmed over the mobile / no further confirmation I am unsure of the time. I think it’s 2ish but have repeatedly ring this morning to confirm time. No answer and no facility to leave a message or request a call back. I would suggest that at the very least if they are unable to answer,a facility to leave a message for call back is in place.
Visited October 2022
Review titled University Hospital of Derby and Burton NHS Foundation Trust
Replied on 22 December 2022
Good afternoon- (Pals I.D-30230) Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).