The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Great doctors and nursing staff
Rated 5 stars out of 5
by colin ayliffe - Posted on 27 January 2024
In brief first time in my life had to go to A&E had to wait till evening for a bed and following evening for operation .The hospital is in poor repair but the staff are outstanding was very well cared for and in all honesty couldn’t ask for more as others have mentioned probably worst part is A&E waiting room very small and nowhere to sit at busy times
Visited January 2024
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 07 February 2024
Dear Colin, Thank you for your feedback. It is good to hear that the staff made you feel well looked after and cared for. I will be sure to pass on your feedback to the staff in A&E. If you ever wanted to share what in more detail what made your experience a good one, so that we can learn from your feedback, please get in touch. We do appreciate the space is limited and are working to improve where we can. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence, Patient Experience and Public Engagement Lead (email charlotte.lawrence@qehkl.nhs.uk).
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Review titled Great
Rated 5 stars out of 5
by Victor Avram - Posted on 16 January 2024
My eight-year-old daughter and I would like to thank the workers of this wonderful establishment. My daughter felt ill at three in the morning (she was burping every 15-20 minutes), we arrived at the hospital and were well received at the reception, she quickly did her job and referred us to the doctor. We were met by a very nice nurse and doctor who treated my eight-year-old daughter with care and did their job professionally and quickly. Thank you so much, you are the best in your business. It’s a pity that I don’t have the right to thank you by name. Once again, many thanks to the hospital staff
Visited January 2024
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Good shepherds at Christmas
Rated 5 stars out of 5
by Ann Smith - Posted on 28 December 2023
Directed to Same day emergency care during doctors strike.This was for possible DVT. Staff were all fantastic . So helpful, taken in a wheelchair for ultra sound, reception staff got me a high chair I had hip surgery three weeks before. The doctors came at about 2pm and worked through the patients. With the beverages and sandwiches patients were accepting of the long waits Many thanks to the thoughtfulness of management and staff it made a long day bearable
Visited December 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 11 January 2024
Dear Ann Smith, Thank you for your feedback. I am pleased to hear that you experienced this care and help during your time with us, and that particular attention was paid to your comfort, given your recent surgery. I will be sure to share your feedback and thanks on to the team members in the Same Day Emergency Care department. If you ever wanted to share what in more detail what made your experience a good one, so that we can learn from and share this to encourage more of this approach, please get in touch. Thank you again for taking the time to share this with us. Kind regards, Charlotte Lawrence, Patient Experience and Public Engagement Lead (email charlotte.lawrence@qehkl.nhs.uk).
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Review titled An Appalling Hospital In Every Way
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
My Father was admitted to the Queen Elizabeth Hospital in November 2023 and I can only say the service received was appalling, over the 4 days he spent there we were subject to extremely rude and aggressive staff, very confused and almost incompetent medical staff and ultimately my Father was discharged prematurely, I see no point in making an official complaint as I’m sure this will be dealt with in the same manner, I am absolutely disgusted with the Queen Elizabeth Hospital Kings Lynn.
Visited November 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 21 December 2023
Thank you for your feedback. I am very sorry to hear about the care both you and your father experienced whilst at The Queen Elizabeth Hospital in King’s Lynn in November. We would very much like to hear more about your experience in more detail to look into the concerns you and your father had, to enable us to address these concerns and share your feedback with those involved. Patients, carers and relatives feedback is vital to us as it helps us to learn as an organisation and improve experiences for patients and their relatives. Please do contact Charlotte Lawrence, Patient Experience and Public Engagement via charlotte.lawrence@qehkl.nhs.uk, if you would like to share your experience in more detail. Thank you. Kind regards Charlotte Lawrence - Patient Experience and Public Engagement.
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Review titled A&E
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
The A&E department is shocking. I thought I'd read somewhere that the A&E had funding for improvements. The waiting area is tiny making it unbearable with the many people waiting and lack of ventilation. The seats are horrendous causing me a ridiculous amount of pain, I stayed for over 5 hours before I left as people had been waiting over 10 to be seen. I understand there's a strain on the NHS but after being triaged your left to sit there with no updates,no one checks to see if anyone's condition has worsened no offer of pain relief there is water available if you want to drink from a water fountain that everyone is coughing over and one toilet for however many people are waiting.
Visited November 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 06 December 2023
Hello and thank you for your feedback. I am so sorry to hear this was the experience you had on your visit to our A&E department. Your feedback has been passed on to the teams that look after the A&E department, who apologised for the difficult experience you had. We will continue to work hard to improve this experience and use your feedback to inform future improvements for our patients wherever possible. Currently we do have team members regularly going into the waiting room of the Emergency Department (ED) to offer pain relief and share updates as regularly as possible. We have a doorbell system in place within the ED waiting room so that if someone feels more unwell, has any queries and cannot see any of the team, they can call for help. There is also a vending machine with drinks and food available for use by those waiting. We do however recognise that the waiting room can become challenging, especially when it is busy, so we are very sorry that you had this difficult experience. If you would like to be involved by sharing your experience in more detail, to help us learn what we could do differently please get in touch. Thank you again. Charlotte Lawrence, Patient and Public Engagement Lead (charlotte.lawrence@qehkl.nhs.uk or extension number 2432).
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Review titled Good care
Rated 5 stars out of 5
by Susan Green - Posted on 26 October 2023
Arrived a/e very lucky they were not busy 7am and due to speaking to 111 they knew I was coming. Assessment started soon as I Arrived. Staff caring and professional. Transferred to sdec which I must say is excellent. Further tests completed and then saw Consultant after seeing jnr Dr.I could not fault anything.
Visited October 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear Susan, Thank you for your feedback. We are pleased to hear about your experience during your visit. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Great care
Rated 5 stars out of 5
by D Sparkes - Posted on 12 October 2023
From start of the arrival of ambulance crew to finally being discharged my wife has been treated with so much care and compassion. Many thanks to the QEH
Visited October 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 09 April 2024
Dear D Sparkes, Thank you for your feedback. We are pleased to hear about your experience during your visit. Thank you for taking the time to share this with us. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Dreadful chaotic service
Rated 1 star out of 5
by Jan - Posted on 18 September 2023
My husband was sent to A&E by our medical practice. After standing for 6 hours he was seen but told nowhere for him to sit or lay down. A&E diagnosed a hernia in need of an operation and he was admitted. Next morning Dr who saw him said its muscle strain go home with painkillers. But 'just in case' ordered an urgent outpatient scan - which we've been told could be 5 months away. Saw our Dr again, definite hernia and needs urgent attention. We are going private as the QEH is so abysmal and has no duty of care to its patients. I just hope we never have to go there again as my own experience three months ago was absolutely shocking.
Visited September 2023
The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust has not yet replied.
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Review titled Impressed
Rated 5 stars out of 5
by David Lawrence - Posted on 25 September 2023
was referred by my doctor to the hospital Rheumatology department. The initial appointment was arranged promptly and the Rheumatologist wanted Bloods, Xrays and MRI. All were arranged for the same day and all appointments ran to time. Every member of staff I dealt with were pleasant and efficient. Well done all. I'm impressed.
Visited September 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear David, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to share your feedback with the Rheumatology Department. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.
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Review titled Brilliant appointment with Consultant
Rated 5 stars out of 5
by Susan H - Posted on 01 September 2023
I was seen in the Oral Surgery Clinic and felt valued and listened to as a patient. I got answers to questions and a pathway going forward to treatment in the future. At no time did I feel rushed.
Visited August 2023
Review titled The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust
Replied on 10 April 2024
Dear Susan, Thank you for your feedback. We are pleased to hear that you had this experience while you were with us. I will be sure to pass your feedback on to the Oral Surgery Clinic. Should you wish to submit a formal compliment you can find more information on our website: https://www.qehkl.nhs.uk/section-index.asp?s=advice&p=advice. Thank you again. Kind regards, Charlotte Lawrence. Patient Experience and Public Engagement Lead.