Reviews

Displaying 11 to 11 of 11

1. Review titled Poor care on telephone appointment

   by runningmy95 - Posted on 29 July 2022

   After waiting a few months with symptoms which were significantly impacting my health received a telephone appointment with a junior doctor who unfortunately I found dismissive and condescending. I received some advice but was not fully listened to and some of my symptoms were missed. I found it difficult to navigate the telephone appointment system for future calls. The system asks patients to be available 30m before and after the call - this is quite impractical for anyone with their own client facing job role to manage or in a job where they may have to take work calls unexpectedly. I had ensured I was available at the time of the call and 15m before and 30m after this however had to take a work call within the hour window I was given and consequently missed my appointment. I appreciate I was not free for the entire hour time window I was asked to keep free and wrongly assumed at least one attempt to call me would be made either side of the actual appointment time provided. I was called twice on the day of the appointment but 25 minutes before the appointment time given and with a 4m gap between the two calls - which felt like a deliberate choice from the doctor calling hoping I would not answer a second time My mistake for hoping that the specific appointment time given meant something. Really very poor care and not enough effort made to actually ensure you speak to patients. I appreciate the department will be busy and under huge pressure but other departments manage to have realistic methods of seeing or speaking to patients and I am unsure why this department cannot do the same. I am still unwell and I have no way of actually addressing this

   Visited June 2022

   Report as unsuitable

   Provided by Care opinion

   

   Review titled Sheffield Teaching Hospitals NHS Foundation Trust

   Replied on 21 October 2022

   I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have. If you would like us to look into matters and respond to you formally, please contact our Patient AdviceLiaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Thank you for taking the time to post your experience on the care opinion site, I again apologise that your experience was not positive on this occasion and hope that you feel able to speak further about this. Kind regards

   Report as unsuitable

   Provided by Care opinion

   

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