Royal Devon University Healthcare NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Outstanding Care & Compassion
Rated 5 stars out of 5
by Tim H - Posted on 15 December 2022
I was sent by my GP to the Acute Medical Unit for breathing difficulties following a virus. The unit was very busy but the care was outstanding. I had a full range of tests including a chest X-ray. The doctors and nurses were all so understanding and empathetic. My final reassuring talk was with a consultant doctor who explained everything to me and I was discharged 5 hours later with a care plan. I can't thank them enough.
Visited November 2022
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 16 December 2022
Dear Mr Tim H, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Wishing you a steady recovery. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled The therapists were very understanding
by eaterzr46 - Posted on 11 November 2022
I was recently diagnosed as having rheumatoid arthritis and during the first flare up was very disabled for eight weeks. The consultant referred me to the independent living centre in Newton Abbot. The occupational therapist and a student working with her were extremely helpful in demonstrating aids for use in the kitchen and I tried them out. They also demonstrated aids for putting on socks and doing up buttons. I am now prepared to cope with future flares. The therapists were very understanding.
Visited November 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 15 November 2022
Dear eaterzr46, Many thanks for taking the time to leave us feedback. I have passed this on to the therapist and our student who has also extended their thanks to you. We're happy to note that you have found your visit to our centre very helpful. We hope the aids would prove to be very handy and useful in the future. Please feel free to contact us again should you have any other questions; our telephone number is 01392-380181. We would like to also invite you to visit our website at www.independentlivingcentre.org.uk if you wish to read more about equipment advice and information. Again, thank you for your feedback! Best wishes, Mia
Provided by Care opinion
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Review titled Outstanding and compassionate care
Rated 5 stars out of 5
by Karen - Posted on 24 October 2022
My 85year old dad was admitted via ambulance on the evening of his diamond wedding anniversary. He presented with a mild heart attack. The staff were absolutely fantastic being very kind, efficient and in difficult circumstances they even had time to get my mother and I a chair and a cup of coffee. I am extremely grateful for the care given to my father and he was released and able to go home and be with his beloved wife on their anniversary. Thanks Royal Devon & Exeter Hospital Staff.
Visited October 2022
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 03 November 2022
Dear Karen, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I hope your father is doing better now. I am delighted to hear that you are so happy with the care he received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. WIshing your father a steady recovery. Kind regards Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare (Eastern)
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Review titled Endoscopy
by empathyjy75 - Posted on 26 October 2022
I came into hospital to find out what was wrong and the doctors and nurses were brilliant they were very caring and looked after me very very well.I can’t praise them enough it made my visit a lot easier.they sorted out my problem and took away all my worry
Visited October 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 02 November 2022
I am so pleased to hear your problem was resolved and this helped ease your worries. Our aim in Endoscopy is to give every service user the best possible experience and I am so glad you felt well looked after and your experience was a positive one. Thank you for your lovely feedback for the Endoscopy team!
Provided by Care opinion
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
My husband recently had an accident, the treatment and care he received was excellent. The ambulance crew, A&E staff and staff on Mere ward were brilliant. We are very grateful for our wonderful NHS.
Visited October 2022
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 06 December 2022
Dear Anonymous, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care your husband received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Wishing him the best. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Covid vaccine
by lint02 - Posted on 26 September 2022
Following a stressful week of phone calls and being batted between our GP surgery and 119, we were finally directed to the Covid centre at Greendale Business Park, Exeter. Fantastic! Right from the checkpoint and parking, all the way through the process, we were dealt with by friendly, cheerful helpful people who made the whole process so simple. Our overseas vaccines were registered and our boosters administered in record time, and we have nothing but praise for the team who helped us. Thank you.
Visited September 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 03 November 2022
Dear Lint02, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare (Eastern)
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Review titled Great quick service
Rated 5 stars out of 5
by Barbara Jeeves - Posted on 21 September 2022
I attended the same day emergency care unit and was seen to within 5 minutes. Lovely Dr's and nurses. The longest wait was for the prescription but there is alot of paper etc to do so fully understand. Thank you.
Visited September 2022
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 03 November 2022
Dear Ms Jeeves, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky Patient Experience Officer PALS office Royal Devon University Healthcare (Eastern)
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Review titled Getting advice
by pagerpb94 - Posted on 28 June 2022
The OH therapist at the Newton Abbot centre took us through each of our mobility issues in turn, giving fabulous advice for each one. She gave us follow-up information and contact details for any further queries we have.
Visited June 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 29 June 2022
Dear pagerpb94, Thank you for taking the time to leave us a feedback! I have passed this on to the team and they thank you as well. We're happy to know you have found your visit to our centre both helpful and informative. Please do not hesitate to get in touch again with us should you have any further queries. I would also like to invite you to visit our website, www.independentlivingcentre.org.uk, and explore the different equipment advice and information available there too. Should you wish to speak to us though, our telephone number is 01392-380181. Thank you again! Best wishes, Mia
Provided by Care opinion
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Review titled Paediatric Bladder and Bowel Service
by whitel02 - Posted on 16 September 2022
Accessed help for my 7 year old with nocturnal enuresis (night time wetting) and was incredibly well-supported. We used the bedwetting alarm, and he gradually went longer and longer overnight being dry and within a few weeks was completely dry and has remained so since for several months now! He is delighted (as of course are we) and it has had a huge impact on our washing pile and his confidence.The members of the team we dealt with (sorry for forgetting names) were kind, patient and encouraging throughout and we really appreciated that when we didn't know what to try next.Keep up the great work and thank you again!
Visited June 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 20 September 2022
Dear Whitel02, Thank you very much for taking the time to tell us about your Son's experience of our service. I am delighted to hear that you found our nurses kind, patient and encouraging and that the care and treatment they gave helped to enable your son to become dry at night. We are very aware that night time wetting can be very upsetting and distressing and can impact young people physically, emotionally and socially as well as having a financial burden on the parents. I will feed back your positive comments to the team, as I am sure they will be very pleased to receive this great news. Thank you again. Best wishes Clare Clare Hatherley Senior Specialist Paediatric Bladder and Bowel Care Nurse
Provided by Care opinion
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Review titled Trying bath lifts
by RAgirl - Posted on 28 June 2022
Myself & my husband were made to feel very welcome at the ILC we were asked lots of questions about what I needed. I was shown various bath lifts which were explained in great detail about how to use, pros & cons to each one & we were also given an idea of the cost. The OT demonstrated each of the bath lifts to us before letting me try them out, she explained all the time what to do so I felt safe & was very happy to answer all our questions. The ILC was a great place to try out products before you buy them & making sure that it was the best lift for my needs. We left confident of our choice & was given a brochure & the details of where we could buy from locally. I would definitely recommend.
Visited June 2022
Provided by Care opinion
Review titled Royal Devon University Healthcare NHS Foundation Trust
Replied on 29 June 2022
Dear RAgirl, Many thanks for leaving us this feedback! The whole team appreciates and thanks you for taking the time. We are glad to hear that your visit to the centre has been useful and you have received excellent information given to you by one of our therapists. We're also happy to know that you felt safe during the assessment. Please do not hesitate to get in touch again if you have other questions, our telephone number to ring is 01392-380181. May I also invite you to visit our website, www.independentlivingcentre.org.uk; it is filled with a lot of information as well. Thank you again! Best wishes, Mia
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