Northern Care Alliance NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Marvellous service from start to finish
Rated 5 stars out of 5
by Martin Richards - Posted on 22 November 2022
I came into Salford Royal with my brother-in-law who was suffering with concussion following a fall. On arrival we were immediately checked in after a brief assessment and then straightaway were received more formally, further details taken, given full information on next steps and advised that after (probably) a fairly prompt triage assessment we may be in for a four hour wait ! It was maybe nearer to three - but why not?! Because in the period that followed - with some delays, inevitably - we had an almost immediate, thoughtful and thorough assessment from a senior nurse, then a frankly delightful, caring, but tough assessment from a junior doctor who explained next steps gently but clearly, including that she would be consulting with her senior to confirm that a precautionary scan might be best. After another acceptable wait she confirmed that the scan would indeed take place. Another short delay. We think two more urgent cases got ahead of us in the queue - again, why not ?! For a relatively nervous patient, the scan was swift and anxiety free. We did, to be fair, wait in a corridor for the results, but if anything that gave us a birds-eye view of the clamour all around us. And within no time the same exceptional junior doctor who saw us originally came up to us, gave us the results in person and handed us a written record. Four hours, start to finish, on an increasingly busy Saturday in Salford We’d have loved to be in and out in 20 minutes. But we were well received, had professional care supported by serious technology But more importantly than all of that my brother-in-law arrived “petrified” by his condition - and came four hours later dramatically re-assured All staff were excellent - our “junior” doctor (what ridiculous terminology for such a quality professional) was outstanding Thank you !
Visited November 2022
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 03 January 2023
Dear Martin Thank you for taking the time to tell us about your brother in laws experience of our services. Its great to hear that you both had a positive experience of out services and that our staff we able to reassure your brother-in-law. Kind regards The Patient Experience Team
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Review titled Communication
Rated 5 stars out of 5
by Jackiemac - Posted on 11 November 2022
Just a quick note to thank your department, I found the service to be of excellent standard from first to last appointment in particular I compliment the communication skills of the live donor unit, I was kept in the loop throughout, whether that was verbally, email, text or letter with all procedures clearly explained.
Visited August 2022
Review titled Northern Care Alliance NHS Foundation Trust
Replied on 16 November 2022
Dear Jackiemac Thank you for leaving your review. Its great to hear that you found the service to be of excellent standard. Its also good to heat that you thought everything was explained clearly to you via all of our communication methods. Kind regards The Patient Experience Team