Milton Keynes University Hospital NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Good Experience
Rated 5 stars out of 5
by Nicolette Angeli - Posted on 17 January 2023
I had an upper endoscopy yesterday that I was extremely anxious about and the staff there were so kind, reassuring and professional that it made it so much less frightening. Thank you!
Visited January 2023
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 17 January 2023
Dear Nicolette Thank you for taking the time to leave your lovely review. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Fantastic
Rated 5 stars out of 5
by Michael Bounds - Posted on 11 December 2022
I went to accident and emergency after a head injury. I was seen within 15 minutes of arriving and treated accordingly. Brilliant nursing staff can’t fault them
Visited December 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 13 December 2022
Dear Michael Thank you for taking the time to leave your lovely review. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Great Hospital
Rated 5 stars out of 5
by mike edmondson - Posted on 18 May 2023
From the first day of my dislocated shoulder treatment was fast and efficient. all members of staff were friendly - nothing was too much trouble. Aftercare in physio. dept. was second to none ! Well done MK hospital !
Visited December 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 22 May 2023
Dear Mike Thank you so much for taking the time to leave your review. We will ensure that your comments are shared with the staff involved as comments such as this really help to boost staff morale. We really hope you are making a good recovery. Thank you again The Patient and Family Experience team
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Review titled Ward nine
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2022
Our experience so far is shocking my partner is pregnant and has a problem with her liver witch is affecting our baby we have been here for two days now and still no sign of our baby being delivered out of harms way all we keep getting told is there short staff and doing there best well I’m sorry but your best is not good enough our doctors surgery informed us that because of her live if our babe is not out safe soon then our baby could be a still born but this hospital don’t seem to think it’s an important matter all we get told is your on a waiting list to me this is unacceptable behaviour and something needs doing about it
Visited December 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 28 December 2022
Hello Thank you for your review which for some reason we only received today. We are so sorry to hear about your partner's experience and hope that your baby was delivered as soon as was possible after your review. If you wish to discuss your partner's experience further then please contact the Patient Advice and Liason Service (PALS) who will be able to help you as long as they have the permission of your partner. PALS can be contacted on 01908 995954 or by email:- pals@mkuh.nhs.uk Thank you
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Review titled Amazing care and treatment
Rated 5 stars out of 5
by Christine Frost - Posted on 05 November 2022
I am a 70 year old female. I feel and broke my wrist. From arriving at the hospital the care and treatment I received was second to none. My grateful thanks to all the lovely nursing staff and doctors in the A & E, the Fracture Clinic and Physio departments
Visited October 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 08 November 2022
Hi Christine Thank you for taking the time to leave your lovely review and we hope you are recovering well. We will ensure your feedback is shared with the staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thanks again The Patient and Family Experience team
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Review titled Just ignore appointments and don't answer the phone
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2022
I had a telephone call with the consultant which was just ignored. The NHS is currently in the practice of treating patients like an inconvenience so to try and not bother them I'd stacked up a list of questions and concerns for this appointment. Not only did the consultant just not bother but it is impossible to contact anyone to find out what went wrong or rearrange or what I should can do with my concerns and who I can speak to. I'm 25 weeks pregnant and terrified about the safe delivery of my baby as I feel the NHS currently entirely incompetent and unable to practice any form of healthcare.
Visited October 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 10 October 2022
Thank you for your email and we are very sorry to hear of the difficulties you have faced. Please contact the Patient Advice and Liason Service (PALS) who will be able to assist you with your concerns. PALS can be contacted via email at pals@mkuh.nhs.uk or telephone 01908 995954. If you receive an answer machine message please leave your name and telephone number and a PALS officer will get back to you as soon as possible. Thank you The Patient and Family Experience team
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Review titled Extremely good.
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2022
Absolutely surprisingly good attention through A& E. Although long waits are standard in all A&E departments everywhere ,the attention,tests and treatment was excellent. I couldn’t fault it. Well done Milton Keynes Hospital
Visited August 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 02 September 2022
Thank you so much for taking the time to leave your review. We are delighted to hear that your experience was good and we hope you feel better. We will ensure we share your review with the staff in A&E who are always pleased to receive such positive feedback. Thank you again. The Patient and Family Experience team
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Review titled MK a&e - badly run hell on earth experience
Rated 1 star out of 5
by Caroline - Posted on 09 August 2022
My GP advised me to go to a&e. Waited nearly 90 minutes and still no triage. In the meantime the pain intensified and it was harder and harder to sit still. Advice on the screen said 79 people in a&e, 41 minutes wait for triage and 8 hours 48 minutes average time spent in a&e. Given I had already been waiting more than 80 minutes I realised the televised stats were off. Nausea, discomfort and tiredness took over and I left. I was told to talk to the nurse at the entrance but there was no nurse there, not even security. A completely horrible experience. Our NHS is broken. So sad.
Visited August 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 10 August 2022
Hello Caroline, We are very disappointed and sorry to read your review and to learn that your experience has not been good. We hope you are feeling better and getting the support you need. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the senior staff responsible to make improvements and take action, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Horrible
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
Horrible. People are waiting for long Time, you can see another pateints coming who is get helped first, but you sitting here for long Time in pain, but no. First its better to take pateints who came 5 minutes ago than person who came more than 4 hours and its sitting here in pain. Horrible no one even care here about it
Visited August 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 22 August 2022
Thank you for your review and we are very sorry to hear of your experience. We would like to learn more about your experience to allow us to investigate further. If you would be happy for us to do this then please can you contact us at pals@mkuh.nhs.uk or by calling 01908 995954 and leave a message with your name and telephone number and we will call you back as soon as possible. Thank you Thank you and we hope to hear from you
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Review titled Excellent treatment at day assessment unit
Rated 5 stars out of 5
by David - Posted on 14 May 2022
I had day surgery at the day assessment unit on 14/5/22. The staff were excellent, so caring and attentive and great banter with them. They ensured I was safely discharged very quickly after my operation so I could recover in the comfort of my home, so pleased they kept to their word of sorting everything out and reassuring me everything was ok and no delay to myself. Thanks again to everyone.
Visited May 2022
Review titled Milton Keynes University Hospital NHS Foundation Trust
Replied on 17 May 2022
Dear David Thank you for taking the time to leave your lovely review. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We are glad to hear you managed to go home quickly and really hope you are recovering well. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team