Frimley Health NHS Foundation Trust
Portsmouth Road, Frimley, Camberley, Surrey, GU16 7UJPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Frimley Health NHS Foundation Trust.
Reviews
-
Review titled Amazing care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2023
I was referred to dermatology by my GP under the 2 week wait. The dermatology appointment came through quickly with a phone call and a letter confirming The dermatology appt was on time and the doctor i saw was extremely professional and thorough. I was referred to the plastic surgeons for an excisional biopsy which was scheduled within 10 days , again a phone call and a letter. I easily completed my pre Ax form online and arrived at the spotless modern new heatherwood. Everything ran to time, the 8 plus staff members i came into contact with were friendly and professional The hospital was spotless. I was out within the hour and a follow up booked within 10 days. The whole experience form start to finish has been 1st class
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 08 March 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care with Frimley Health. I am delighted to hear that your care pathway was ‘seamless’ and so rapid – this is the level of care experience that the Frimley Health family strives to deliver to every patient every day. Thank you again for your time in telling your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Great service
Rated 5 stars out of 5
by Jlhp - Posted on 28 February 2023
Had to visit A&E and would just like to say how lovely and helpful all the staff were, from reception, xray, nurses, doctors, brilliant.
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 02 March 2023
Dear Jlhp, Thank you very much for taking the time to share your recent experience of care at Frimley Health. It is always lovely to hear that the care we provide is being delivered at the level we strive to achieve every single day. I will share your feedback with the teams involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Amazing people making us better
Rated 5 stars out of 5
by Lee - Posted on 07 February 2023
From the arrival of ambulance at home to discharge from a&e my experience was quite unbelievable. Calm and professional paramedics, nurses working hard but still giving you the time and care you need, volunteers bringing tea and amazing doctors who found the best solution and medication to make me better. The work they do in a busy and difficult situation is quite special. I really appreciated them all for looking after me and considering all options to give best outcome. Within 24 hours I was feeling much more human again and my symptoms virtually disappeared. I went home with prescription and clear idea of what to do next. Thank you everyone you are life savers!
Visited February 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 09 February 2023
Dear Lee, Thank you very much for taking the time to share your recent experience of NHS services including at Frimley Health. I can't speak for the Ambulance service involved but I am sure they will appreciate your feedback as much as we have. It is lovely to hear that you were so well looked after by staff and volunteer teams and it will be a pleasure to share your feedback with the teams. I am delighted that you were on the way to recovery so quickly – I hope that your progress continued in a similar vein once you were home! Thanks again for this lovely feedback – we really do appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Heroes
Rated 5 stars out of 5
by Sylvester and Philline - Posted on 09 January 2023
My 2 daughters were both born at Frimley Park Hospital, and right from day 1 the staff have provided outstanding care. In the last month, we had to take our youngest child to a&e, and we cant take enough the doctors and nurses who looked after our child, they are the real heroes of our society! Despite the long wait and countless patients, they always try to provide a high level of care and treatment. We always go home with great relief, peace of mind and gratitude! Thank You Frimley, Thank You NHS! Big Thanks to the Paediatric a&e and Paramedics!!
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 10 January 2023
Dear Sylvester & Philline, Thank you very much for taking the time to leave feedback about your family’s recent experience of care at Frimley Health. It is always reassuring when patients and their families let us know that Frimley Health colleagues are successfully delivering the very best patient care and patient experience they can despite the enormous pressure. I will share your feedback with the teams involved with your family’s care and I know they will appreciate learning how much they are appreciated by their patients and families. Thank you again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
Thank you to the fantastic paramedic & ambulance crew plus the staff in critical care in the early hours of 30 January .The person on the control service phone was so calm and reassuring. Brilliant service .
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 February 2023
Dear Anonymous, Thank you very much for your message about the care you received recently. I will share this appropriately with colleagues. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Superb care
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
I was booked into the Day Surgery Unit at Heatherwood Hospital to have a mastectomy and reconstructive surgery. From the moment I arrived, all the staff I met introduced themselves by name and kept me fully informed, especially when there was a delay in me going down to theatre. The staff, from the surgeon and his team, to the nursing and auxiliary staff, were so kind and their care was exemplary. Unfortunately , I had to stay in overnight but the care continued and I cannot thank the staff enough for their kindness. I truly believe that the positive experience I received at Heatherwood Hospital has made a huge impact on my recovery. I want to thank you all. I am in awe of you! Best wishes.
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 27 January 2023
Dear Anonymous, Thank you very much for taking the time to leave a review of your recent experience with Frimley Health. It is always lovely to hear from patients that their experience of care was of the level that Frimley Health staff aim to deliver every day. I will pass your feedback onto the teams involved who will, I know, appreciate hearing how much their care is appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Excellent Service !
Rated 5 stars out of 5
by Gill Wilkes - Posted on 11 January 2023
I attended A & E with a broken wrist. I had excellent attention throughout, from the time arrived to the time I left. I was there less than 2 hours, which was fantastic ! We all need to be very appreciative of our staff in Frimley Park Hospital and the superb job they do inspite of all the difficulties they face ! A big thank you, to all those who cared for me.
Visited January 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 January 2023
Dear Gill, Thank you very much for your wonderfully positive feedback about your recent experience in the ED at Frimley Park. It was lovely to read your story and I will share it with the team in charge who I know will appreciate your sentiments. I hope you wrist is recovering! Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Such great care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I spent two weeks in Frimley Park Hospital before Christmas because of pancreatitis. I have never spent any long period of time in hospital, and all the staff, from the consultants, the nurses, right to the cleaning staff were all pleasant and friendly. Definitely put me at ease and I would have no fear of being admitted there again.
Visited December 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 10 January 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of Frimley Health. I am delighted your care was so good and that the overall experience was so positive – it is always a pleasure to hear that patients are so well looked after. Thank you again. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Amazing offsite care
Rated 5 stars out of 5
by Kay Mansfield - Posted on 06 January 2023
I would say that my experiences with Frimley Park Hospital (sadly becoming more frequent as I get older!) have always been positive and I have admiration and gratitude towards all those who have cared for me when it was needed. I recently needed help to manage a severe IBD flare. Phone call to consultant's secretary and message left on IBD team answerphone resulted in prompt action - telephone call to me to ascertain details of the flare, advice sought from consultant, advice and reassurance 'phoned through to me by IBD team member, prescription raised and forwarded to me and all this on Christmas eve! Thank you all for contributing towards making me feel a little better by New Year's eve! I wish you all the best for 2023.
Visited December 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 10 January 2023
Dear Kay, Thank you very much for taking the time to leave feedback about your recent experience with Frimley Health. It is lovely to hear from patients when the care works as seamlessly as intended and the patient experience is so positive and effective! I will share your feedback with the team involved. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Excellent care
Rated 5 stars out of 5
by Timothy Southall - Posted on 04 November 2022
I was taken to Frimley Park by ambulance after suffering chest pains and was dealt with quickly in Accident & Emergency. I was transferred to the Emergency department to wait to see a doctor. The department was extremely busy and became busier with notification of a 7-8 hour wait. Despite this the staff at all times were wonderful ,caring and attentive. The doctor who treated me was very apologetic of the wait but treated my problem with the upmost care and although I needed further questions answered ,she regularly came back to keep me updated until I was finally discharged awaiting further investigations. My experience may have only been a snapshot of the NHS but I can only thank you for your wonderful service. I am sure there are times when you may question how you can supply such a service when situations seem so stretched , as I experienced last night, but thankfully for all of us you continue to do so and would be a poorer society without you. Thank you once again.
Visited November 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 11 November 2022
Dear Timothy, Thank you very much for writing to let us know about your recent experience at Frimley Health. Your understanding of the pressures under which our staff operate is appreciated and I am delighted that even though waiting times were long – and growing – this did not detract from the care you received or your overall reflection of the experience. I will share your feedback with the teams involved in your care who will appreciate it. With many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust