Frimley Health NHS Foundation Trust
Portsmouth Road, Frimley, Camberley, Surrey, GU16 7UJPatient ratings and reviews
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Reviews
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Review titled Commited
Rated 5 stars out of 5
by Gaynor McAlister - Posted on 10 November 2022
I was brought by ambulance to Frimley Park Hospital with chest pains and in a sorry state. The care I received as exemplary, I was made to feel “safe” and cared for. It was explained on arrival I was having a “heart attack.” Great care was taken to explain the procedure which would be taking place and what effect this would have on my body. I was reassured at each stage verbally and there was often a hand just tapping my shoulder just as a little extra support. The high level of care continued in the ward from the nursing staff to the cleaners and the friendly and jovial staff delivering food. No stay in hospital is pleasant and more often then not it is scary and uncertain All the staff I encountered at Frimley Park Hospital went the extra mile to ensure my stay with them was the best experience possible with the highest level of care.
Visited November 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 11 November 2022
Dear Gaynor, Thank you very much for taking the time to share your recent experience at Frimley health. It is always lovely to receive such positive feedback about patients’ experiences and to learn that your care - including the communication - from all staff was so good is reassuring. I will share your feedback with the teams involved who will appreciate hearing how much their care meant to you. With many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Kind and caring staff
Rated 5 stars out of 5
by Ewa Thomson - Posted on 21 November 2022
A few days ago my husband brought me in to A&E after a bad fall at home. I was in intense pain in my leg which made worse by any movement. I was checked in quickly and soon afterwards a nurse took my details and I was sent for an x ray. I was then put into a side room where a nursing assistant made sure I was as comfortable as possible. I had to wait for a while for the doctor to see me but in that time members of staff checked on me and we were offered hot drinks. The doctor said I had not broken any bones and could go home with some painkillers. The nursing assistant insisted that I try to walk a few steps before leaving, she did this firmly and kindly. Despite the department being very busy, everyone was kind and caring, introducing themselves by name.
Visited November 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 25 November 2022
Dear Ewa, Thank you very much for taking the time to share your experience of the care at Frimley Health. It is always pleasing – and reassuring – to receive such feedback and to know that patients are receiving the care and attention the Trust strives to deliver to every patient every day. I will share your comments with the teams involved in your care who will, I know, enjoying receiving your feedback. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Bowel Cancer Screening
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Just want to thank everyone at the unit for all their help and support yesterday. I was full of trepidation when I arrived but the kindness and support I received was exemplary. Whilst it might be tempting to ignore an invitation for a screen (I did to start with), believe me it's worthwhile. You'll be safe in Heatherwood's hands!
Visited October 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 31 October 2022
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience at Heatherwood Hospital. It is lovely to hear that your experience was so positive and that you were so well cared for. I will share your feedback with the team involved who will, I know, appreciate receiving it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Good experience in A&E
Rated 5 stars out of 5
by Michael Tuffery - Posted on 27 October 2022
I was brought in by ambulance with chest pains and was attended to by A&E staff quickly and efficiently, with ECG and bloods taken straight away. They were really caring and friendly and put me at ease. The medical student and consultant who then saw me were fantastic and kept regular checks on me until my discharge about 3 1/2 later.
Visited October 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 31 October 2022
Dear Michael, Thank you very much for taking the time to write and let us know about your recent experience at Frimley Health. It is wonderful to hear that your experience was so positive and that you experienced the care Frimley Health strives to deliver to every patient, every day. I will share your feedback with the team involved who I know will appreciate your kind words. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care in the Day Surgery Unit Frimley
Rated 5 stars out of 5
by Sarah - Posted on 23 September 2022
I just wanted to say thank you to everyone who was involved in my care when I had an operation on the 13th of September. I was terrified of the idea of coming into hospital, but I was looked after exceptionally well. Please can you pass on a special thanks to the student midwife on placement who was observing my surgery and stayed with me for the whole day, it really did help calm my nerves and they made sure that I was always comfortable.
Visited September 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 05 October 2022
Dear Sarah, Thank you very much for taking the time to let us know about your recent experience in Day Surgery at Frimley Park. It is always lovely to receive such positive feedback and pleasing to hear that you were so well looked after and it will be a pleasure to share your feedback with the team. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Super care..
Rated 5 stars out of 5
by Julie Rutter - Posted on 22 September 2022
Super care received yesterday as a day patient in Day Surgery 1 Thank you to everyone for all your care & support you all work super hard even when short staffed - always give the extra mile Thank you🤗 Julie Rutter
Visited September 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 05 October 2022
Dear Julie, Thank you very much for writing to let us know about your recent experience in DSU 1 at Frimley Park. It is always re-affirming to receive feedback such as this and to know that the patient experience is so positive. I will share your feedback with the team who I know will appreciate it! Thank you again for your time, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 26 August 2022
I attended A&E at Wexham Park Hospital in August. All staff I was in contact with were friendly, professional and all explained everything that was happening. They were very thorough and I am very impressed at the treatment I received. Well done Frimley Health Trust.
Visited August 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 31 August 2022
Dear Anonymous, Thank you very much for taking the time to write and let us know about your recent experience in the ED at Wexham Park Hospital. It is lovely to hear that your experience was so positive and that you were so well cared for. I will share your feedback with the team who I know will be grateful and appreciative that their efforts are valued. Many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent A&E care for children
Rated 5 stars out of 5
by Natalie - Posted on 23 August 2022
Thank you for being so kind and caring to my daughter. You always spoke with her rather than just me, and helped her feel included in her own care as a 4 year old. You’re all brilliant.
Visited August 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 30 August 2022
Dear Natalie, Thank you very much for taking the time to let us know about your family’s recent experience of Children’s ED. It’s lovely to hear that your experience was so positive – thank you for sharing. I have shared your feedback with the teams who I know will appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent standards of care
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2022
I would like to pass on my thanks to the ladies who cared for me while I was having a breast biopsy in the radiology department this week. They were all wonderfully kind and considerate in making sure I was comfortable. The procedure was carefully explained and I felt as though I was in the very best hands. All my experiences with FPH have always been excellent but i really felt they went above and beyond what was required in ensuring I had the best care.
Visited July 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 22 July 2022
Dear Anonymous, Thank you very much for taking the time to write to us about your recent experience with Frimley Health. I am delighted to hear that your experience at Frimley Park was so positive and was reflective of the levels of care and patient experience the whole Trust strives to deliver to every patient every day. I will pass you comment back to the team responsible who I know will appreciate hearing how grateful you are for their care and compassion. Thank you again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice
Rated 5 stars out of 5
by Annie&Edith - Posted on 30 June 2022
My 2 month old was taken sick and we were rushed to wexham by the GP. From the minute we were seen, even as my baby got worse I felt a sense of relief. The staff were amazing, everything that could be done was done as efficiently as possible. It happened to be a really busy night that we were admitted and our first full day on the ward was also really busy, the care we received was still brilliant and even though our case wasn't as serious as others we felt our baby was just as important. Everyone I came across during our stay was lovely, from the housekeeping staff to the drs. I'd love to name them all but there's too many! The ladies and gentlemen in the children's department, PAU and ward 24 are amazing! I couldn't thank them enough, I have no doubt in my mind that if I ever needed them again I'd be full of confidence that my babies are in safe hands. Thank you
Visited June 2022
Review titled Frimley Health NHS Foundation Trust
Replied on 05 July 2022
Dear Annie & Edith, Thank you very much for taking the time to leave your lovely feedback about the care and treatment you and your baby received at Wexham Park Hospital last week. I will share your feedback with the teams involved who will, I know, be pleased to learn that their efforts are so appreciated by patients and their relatives/carers. Many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust