Epsom and St Helier University Hospitals NHS Trust
St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AAPatient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Viviennee - Posted on 25 April 2023
I attended A&E department at Epsom hospital yesterday, it said there was a 5 hour wait when we got there. I was checked in and triaged very swiftly and efficiently. I then had a few hours wait but at all times looked after and kept informed by staff. I saw a doctor , had an X-ray saw the doctor again and was discharged. The staff were constantly on the go and extremely busy but at all times I felt cared for and looked after. Very impressed but could see they were all working under pressure. How lucky we are to have such a fantastic and dedicated team in our hospitals. Many many thanks.
Visited April 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Nusrat Qureshi - Posted on 10 March 2023
Spent the night in A&E and was impressed by how kind and caring all the staff are. It was an elderly lady’s birthday and the staff bought her a birthday cake and all gathered round to sing happy birthday to her. Well done to all of them
Visited March 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Compliments to Endoscopy unit
Rated 5 stars out of 5
by Suzanne Robinson - Posted on 30 March 2023
I just wanted to say thank you to everyone in the team who looked after me yesterday during my gastroscopy. The team were very kind and caring from arrival to discharge and this was very much appreciated.
Visited March 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Thorough and reassuring
Rated 5 stars out of 5
by Peter - Posted on 10 February 2023
111 directed me to Epsom a&e. I was in extreme abdominal pain. I want to thank Drs and nurses for very fast triage, pain reduction and thorough diagnosis through blood test, X-ray and ct scan. Reassuring outcome quickly and reassuringly conveyed. Probable diagnosis of Diverticular disease and discharged with appropriate medication. All in just over 4 hours. I rate this best in class performance. Great team of clinicians. Thank you.
Visited February 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Really Good
Rated 5 stars out of 5
by Tony Evans - Posted on 07 March 2023
I went to Epsom A&E on Feb 14 with a slow heart beat At 12.35 and by 14.30 I was on a ward. All the staff were extremely good, The food is excellent I had a pacemaker fitted on the 18th .. I would like to thank everybody for their care Tomy
Visited February 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2023
i attended the fracture clinic at ferguson house after 2 week referral from accident and emergency. got seen, given plan with what was to happen and all was good, very happy stated i needed urgent ultrasound scan and was given a future appointment for 4 weeks time. however this appointment had to be cancelled and arranged for another 3 weeks time as i am still waiting to have the ultrasound scan. this knock on effect meant i turned up for hand therapy session at epsom which could not proceed as they too needed the scans. had to further postpone future appointments. i have also been informed that my scan has been vetted today and i can book it. i rung radiology and was told that though they have request for 4 weeks it is still not vetted, so cannot book an appointment. ths means my future appointment in 3 weeks time at ferguson house may yet again be cancelled. if lucky, this urgent scan may be completed within 7 weeks of original request or maybe not. meanwhile i am expected to go back to work after 6 weeks in total with a hand splint not knowing if i got torn tendons or what my prognosis is. this delay may hinder physio recovery and am worried if working will make matters worse. it is a shame that the only let down in my treatment and care is the fact that the radiology department after 4 weeks are unable to get an internal hospital request actioned. it would be helpful to know what the wait time is for a scan of this type so i could manage my expectation and that of my employers who want me at work. now considering booking 3 weeks holidays to wait for my scan as already had 6 weeks sickness which my employers hr department will be looking to take disciplinary action against me for this lenght of time off. this is my first sickness absence in 5 years. also the fracture department could realistically give me an appointment slot without cancelling in last moment when someone else could benefit from that slot. it would also saved my wasted trip to the hand therapy that could have been given to someone else. i may be looking for new job after all this palava.
Visited February 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Smooth and efficient
Rated 5 stars out of 5
by Nicholas Jupp - Posted on 21 January 2023
I had occasion to visit A&E at Epsom for the first time on at 1830 on 19/1. From the receptionist, to the triage nurse to the treating nurse and, the radiologist, it ran smoothly and efficiently. I was in and out in under 2 hours! I wish the rules could let me tell you their names but I suppose it is because of the whole 'team' that I had such an excellent service. Thank you!
Visited January 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Highly disappointing
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
We visited St Helier A&E on a Sunday evening as my daughter had chest pain and a severe panic attack. She had a blood test which got lost. After hours of waiting she was seen by a doctor. That doctor's shift ended and she left. Then she had a second blood test by a totally incompetent nurse, she was not answering my anxious daughter's question: " How much longer? " She has a huge bruising still. The 2nd doctor said results will be back in 15 mins. This was at about 3.00 a.m. Altogether we waited 8 hours!!! We left at 6.00 am after waiting a few more hours for the blood results, which never arrived. The doctor said she can't give anything for anxiety. ( prescription) Meanwhile, she got a packet of painkillers. The receptionists were rude, unhelpful, too. The staff has zero awareness of mental health emergencies. Highly disappointing! It was a surreal experience. The treatment was inhumane and my daughter's confidence in the NHS non-existent. Next day we went to the GP, she asked why did A&E not give you a prescription for anxiety meds? Yes, I'm asking the samy question? Why? My daughter was suffering all night, she was shivering, freezing cold, she had no sleep for 24 hrs. Really sad.
Visited January 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled I had excellent care and treatment thank you
Rated 5 stars out of 5
by Ann Duncan - Posted on 10 January 2023
My GP sent me to a & e today 10.1.23. I had excellent care and treatment. I arrived at approx 5pm and left 2 1/2 hours later after thorough investigations for chest pain and palpitations. I have worked as a nurse for 40 + years ..(now retired) and was very impressed by my treatment. All staff from the gentleman on reception...the male HCA and the excellent Dr in the GP hub were a credit to the NHS. I am sorry I did not make a note of their names . Please pass on my thanks.
Visited January 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.
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Review titled Excellent swift treatment
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I arrived in A&E yesterday morning after falling on ice the previous day. I took food with me preparing for a long wait. 2 hours later I was on my way home having had x-rays to both wrists, a plaster on 1 and splint on the other. Everyone was very friendly and helpful.
Visited January 2023
Epsom and St Helier University Hospitals NHS Trust has not yet replied.