Bhf Lundwood Surgery - Ratings and reviews
Reviews
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Review titled I had bloods
Rated 1 star out of 5
by Claire Holling - Posted on 20 December 2023
I had bloods taken and they left a massive bruise she said she was fully trained didn’t know what she was doing and looking at both my arms after wow I was left with lumps on my arms still not gone down after a week
Visited December 2023
Review titled Bhf Lundwood Surgery
Replied on 21 December 2023
Dear Claire, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding your bloods being taken and the lumps left on your arms. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that I have passed this onto the Practice Senior who will contact you by telephone to discuss your concerns. Should you wish us to look into your concerns further following your telephone call please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF83. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled Poor responding
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
I despair of the poor service we get at this GP surgery. The staff mostly don't seem helpful, in fact the staff are continually changing. There are only Locum doctors so it's anybodys guess who you speak to medical wise. Nobody answers the telephone. I called 24 times last week before I spoke to someone. Today I finally spoke to a helpful lady after dialling 21 times. Do you only employ people with hearing difficulties or do they turn the ringtone off?
Visited February 2023
Review titled Bhf Lundwood Surgery
Replied on 20 February 2023
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding the staff members attitude and not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do try to offer the best patient care and answer the telephone as soon as possible, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. We do try our best to speak with patients as soon as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Regarding locum GPs, we have now recruited a regular GP at BHF Lundwood which should give patients some consistency, we do understand that seeing locum GPs is not always beneficial and therefore we are always trying to recruit permeant GPs. I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood to see if we can make any improvements to our telephone system. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF75. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net
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Review titled Never answer the phones
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Needed to cancel my appointment today due to not needing this Anymore so I’ve been phoning every hour since 11 to try and get through and it’s just been ringing and ringing or cutting me off, then as soon as it reached my appointment time I get a text saying next time cancel as the appointment could have been used for someone else, well how do you do this if know-one answers the phones to allow you to cancel throughout the day it’s so fustrating.
Visited February 2023
Review titled Bhf Lundwood Surgery
Replied on 07 February 2023
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others meaning that other patients can’t get through. We do try our best to speak with patients as soon as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be cancelled by using the following link if you are able to access the internet: https://www.lundwoodsurgery.nhs.uk/services/activity/cancel-an-appointment I would like to provide you reassurance that all feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood to see if we can make any improvements to our telephone system. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF74. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896
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Review titled Please answer the phone!!!!
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Today I have tried to ring doctors several times as I'm unwell. It has taken me 40 minutes to get through after the line either being engaged or cutting me off. It is the same every time I have to ring the surgery. And when I do finally get through there are no appointments left. Please employ more people to answer the phone then us patients wouldn't have to spend ages, trying to get through. It's not just myself that has this problem other people do too when they require an appointment. Something needs to be done about this.
Visited December 2022
Review titled Bhf Lundwood Surgery
Replied on 13 December 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised regarding not being able to contact the practice by telephone. I can confirm that our staff members at BHF Lundwood do strive to offer the best care to patients possible and apologise if you feel your experience at practice was not like this. Our staff members at BHF Lundwood do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others. This is normally when the telephone lines first open as all patients are in the same position of ringing to try and get an appointment, this is the same at all GP practices. We do try our best to speak with patients as possible and have ample staff members answering the telephone, we do however have to ensure there is someone on reception dealing with patient queries who are in practice and marking patients as arrived. Appointments can also be booked online on the following link: https://www.lundwoodsurgery.nhs.uk/services/book-an-appointment/ we are contractually obliged to offer appointments online as well as via the telephone. I would like to provide you reassurance that we are attempting to meet patient demand for appointments as much as possible with additional clinical staff having been employed at practices to improve appointment availability. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood. Should you wish us to look into your concerns further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF63. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896
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Review titled Very thorough and professional
Rated 5 stars out of 5
by Satisfied patient - Posted on 30 August 2022
I had need to visit the surgery for an appointment, the Nurse Practioner was attentive professional and dealt with my medical needs swiftly
Visited August 2022
Review titled Bhf Lundwood Surgery
Replied on 02 September 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am very happy to hear the positive feedback you have provided and am glad to hear that the GP and receptionist the nurse practitioner was attentive, professional and dealt with your medical needs swiftly. I can confirm that this feedback has been shared with our Senior Management Team. In order for me to pass this compliment onto the nurse practitioner that you spoke with I would be very grateful if you could contact me on either bhf.patientfeedback@nhs.net or call me on the below telephone number quoting reference number BHF57 to confirm the nurse practitioners name or your name and the date you spoke with them so I can identify the staff member. All feedback is taken very seriously by BHF as it enables us to learn and improve patient experience by sharing peoples experiences therefore I appreciate you taking the time to share this positive feedback. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE
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Review titled Disabled Parking
Rated 3 stars out of 5
by Anonymous - Posted on 22 September 2022
Every time i visit the surgery i cannot get a disabled parking space, there are 5 there taken by cars not displaying disabled badge, I have to walk further with osteoarthritis in both knees absolutely ridiculous.
Visited June 2022
Review titled Bhf Lundwood Surgery
Replied on 26 September 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am very sorry to hear the concerns you have raised regarding the disabled parking spaces being used by cars not displaying a disabled badge meaning you have to walk further with osteoarthritis. Priory Campus at Lundwood is occupied by several organisations who all use the car park, BHF Lundwood is one of these organisations due to us managing the GP practice. I can confirm that this feedback has been shared with our staff members at BHF Lundwood so we can ensure no staff members are parking in the disabled bays and so they can inform others that are seen doing this that this is not permitted unless they have a disabled car parking badge. If you would like to discuss this further please do not hesitate to contact me on either bhf.patientfeedback@nhs.net or 01226 729896 quoting reference number BHF61. All feedback is taken very seriously by BHF as it enables us to learn and improve patient experience by sharing peoples experiences therefore, I appreciate you taking the time to share this positive feedback. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE
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Review titled Receptionist practice manager
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2022
The lack of empathy respect and professionalism from BHF is dire, from the receptionist and in particular the practice manager is woeful. Under government guidelines all data is supposed to have all medical information to be accurate and up date. Despite constant requests to have names on covid vaccination data held on the NHS data base made accurate the practice manager refused to do this. Surely under GDPR rules all data must be accurate
Visited April 2022
Review titled Bhf Lundwood Surgery
Replied on 29 April 2022
Dear Patient, Thank you for your recent feedback regarding BHF Lundwood. I am sorry to hear of the concerns you have raised. I can confirm that our staff members at BHF Lundwood do strive to offer the best help and assistance to patients possible and apologise if you feel your experience at practice was not like this. Regarding information for the covid vaccination data being accurate and up to date, we are very happy to assist with this and can ensure that documentation is amended accordingly on your patient record. In order for information on the patient record and covid vaccination data held on the NHS database to be amended, legal documentation has to be provided illustrating that this needs to be changed. For example for changing your name this would need to be evidenced either by providing the practice with a copy of a marriage certificate, civil partnership certificate, decree absolute certificate, adoption certificate or deed poll. Once we are provided with legal documentation evidencing the need for a change this can be actioned accordingly. We have to ensure that all changes made are in line with legal documentation as I am sure you can appreciate. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Lundwood. Should you wish us to look into your concerns further please contact Head Office on the below number or email address and quote reference number BHF53. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896