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BHF Highgate Surgery - Ratings and reviews

Reviews

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  1. Review titled No help

    Rated 1 star out of 5

    by Anonymous - Posted on 15 June 2022

    I can never get an appointment, rang multiple mornings in a row over 20 times with no success. Last time I got an appointment they made me wait weeks for it and then the doctor said the in person appointment with them wasn't necessary. There's no communication going on and I feel like my health isn't taken seriously.

    Visited May 2022

    Report as unsuitable

    Review titled BHF Highgate Surgery

    Replied on 22 June 2022

    Dear Patient, Thank you for your recent feedback regarding BHF Highgate. I am sorry to hear of the concerns you have raised. I can confirm that our staff members at BHF Highgate do strive to offer the best care to patients possible and apologies if you feel your experience at practice was not like this. Regarding trying to get through to the Practice on the telephone, our staff members at BHF Highgate do answer the telephone, we do however have high patient demand for appointments, as do all practices and there are times when the telephone line is busier than others, this is normally when the telephone lines first open as all patients are in the same position of ringing to try and get an appointment, this is the same at all GP practices. Pre-bookable appointments are available however we do find the same demands for these appointments therefore these can also go quickly, unfortunately without further information we cannot establish why the clinician deemed a face-to-face appointment as not required. I would like to provide you reassurance that we are attempting to meet patient demand for appointments as much as possible with additional clinical staff being employed at practices to improve appointment availability. All feedback is taken seriously and enables us to learn and improve patient experience therefore I appreciate you bring this to our attention and can confirm that this will be discussed with staff members at BHF Highgate. Should you wish us to look into your concerns further please contact Head Office on the below number or email address and quote reference number BHF55. Kindest regards, Patient Liaison Officer Barnsley Healthcare Federation. Oaks Park Medical Centre Thornton Rd Barnsley S70 3NE bhf.patientfeedback@nhs.net 01226 729896

    Report as unsuitable