Dr Azim & Partners - Ratings and reviews
Reviews
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Review titled Awful surgery
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2024
When I phoned the surgery I had to wait 2 hours to make an appointment. When I finally spoke to someone they booked me an appointment, but when I turned up at the surgery they said there was no record of the appointment. Absolutely useless! I even have a record of the time on my phone. Do not waste your time with this surgery! I hope they get closed down!
Visited January 2024
Dr Azim & Partners has not yet replied.
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Review titled Inadequate service.
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2024
Impossible to get through on the phone and the online system reaches capacity quickly making them inaccessible. I don't feel safe with them for example, they sent through medications without the correct checks eg allergies or informing about side effects etc just did a prescription based on the the brief info I provided online . No phone call, no follow up. The reception staff are not knowledgeable of the procedures with different staff giving different answers and trying to fob you off. The manager is unreachable and always "busy". On their website, their CQC inspection report has rated them as Inadequate - and as a patient I can say they truly are Inadequate. Take a look at their inspection report and see for yourself. Something has to be done about the poor standards. The authorities must listen to patients and do something about this surgery
Visited January 2024
Dr Azim & Partners has not yet replied.
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Review titled Retraining Of Receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 23 November 2023
The receptionist was rude, uncaring and did not bother to listen to what I had to say! All she wanted to do was get rid of me! I had a severe allergic reaction but she told me to go to the prescriber of the oil, which caused the reaction! Then she told me to fill up a patchs form. I informed her that I tried to fill the form at 8.01 am but it was not open. After I insisted she said she would put me in the triage system. Then I received a text telling me to fill up the patchs form again which of course I completed (luckily it was open) and sent before her text! The surgery will not improve until they retrain all the reception staff!
Visited November 2023
Dr Azim & Partners has not yet replied.
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Review titled Patchs = we don't care
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
Request this via 'Patch' online on 23 Aug 2023 and no one has been in touch, again with the same request on 4th Sep 2023. Both to which no response as of today. Overall abismal service since 'patchs' introduced. rename it to 'we don't care'.
Visited September 2023
Dr Azim & Partners has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
I have called the practice several times and communicated through patchs about the completion of a health form. More than a month has passed and a consultation has not been organised and the health form has not been completed by a GP. The practice is unresponsive through patchs and I have not received a reply in 3 days. I am left in a situation where the health form may not be completed in time for my program, in which case, I would not be able to participate. The secretary has also been rude to me during phone calls for no apparent reason.
Visited July 2023
Dr Azim & Partners has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
The most terrible Gp practice ever. Their patches hardly ever ver works & if you are lucky enough to get on it at 8am when they start they don’t reply unless you send emails or complete another patches & just badger them, they don’t know what urgent means, you phone & hang on forever, whose got the energy, I put something urgent at 8am this morning of course they’ve ignored it & now patches is not working I think they are negligent
Visited February 2023
Review titled Dr Azim & Partners
Replied on 27 March 2023
Allow me to introduce myself, my name is Aoife and I am the new practice manager at Dr Azim and Partners. I am sorry to hear that you have been dissatisfied with the service provided. I would be happy to discuss this matter with your further. Kindly send an email to nclicb.dap.complaints@nhs.net with your details and a description of the issue, so that I may investigate this matter further. Many thanks, Aoife
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Review titled Can’t get appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 May 2023
Spend hours to get an appointment for blood test and get my medicine. No one answered. I had to stop my medication now I’m in lots of pain
Visited January 2023
Review titled Dr Azim & Partners
Replied on 06 July 2023
We sincerely apologize for the inconvenience and frustration you encountered while trying to schedule an appointment. Your well-being is our utmost priority. Please take a moment to email us at nclicb.dap.complaints@nhs.net with your details, so we can address this promptly and provide you with the necessary assistance. Thank you for bringing this matter to our attention.
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Review titled terribly bad at responding to the phone
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I've just spent over an hour waiting on the phone as number one in the queue. Once you get through they're good, but overloaded isn't the word for it!
Visited November 2022
Review titled Dr Azim & Partners
Replied on 28 March 2023
I am sorry to hear that you have been dissatisfied with the service provided. If you would like to discuss this matter further, kindly send an email to nclicb.dap.complaints@nhs.net with your details and a description of the issue, so that I may investigate this matter further. Many thanks, Aoife Practice Manager
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Review titled Should not be allowed to be in operation
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2022
Please note the date input at the beginning of the exercise was false, you cannot get through the doors to get an appointment. Ever since the introduction of Patches the practice has fallen apart, complete lose of people friendly operating. It seems that no one within that practice actually cares, they are there to fill their contracted hours, gather their salaries, and be on their way. There is a total lack of care for patients across the board. If you want to be taken seriously you have to beg, or come across as aggressive. If you come across any other way you wont get very far. If you do get through the practice will hide behind the app (Patches) or recommend you go to A&E, cant help you here. If you are pregnant, looking for follow up pregnancy care I recommend you go else where. They cannot plan far enough in advance to offer any peace of mind, or assistance. The band needs new management, if I was a doctor....would not have my name up on the door.
Visited April 2022
Dr Azim & Partners has not yet replied.