Bridge House Medical Practice - Ratings and reviews
Reviews
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Review titled Consultant physiotherapist is not useful
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
Waited two weeks for a telephone appointment with a "consultant physio" for ongoing muscular pain. They provided a very basic service, asking yes and no questions and sending over a leaflet for exercises and asked me to self refer to a physio service, for which I have to wait another 5 months. Having a consultant on site is a waste of money and resources if their "consultancy" skills are not beint utilised and patients are pushed into self-referrals regardless. Its extremely beauracratic at the detriment of patients well-being. If you require a physio for muscular problems it may be more time efficient to ask the doctors for a self referral, as it is just a text link.
Visited February 2024
Review titled Bridge House Medical Practice
Replied on 29 February 2024
We get a lot very positive feedback about our MSK and sports injury in house service and we are sorry you didn’t didn’t find it helpful. It's always worth asking to speak to the practice manager at the time, who can look into the matter for you. We offer advance appointments, on-the day appointments for urgent matters and telephone calls for on-going issues or those that don't require a physical examination. There are also appointments available at the weekend in other practices as we work with our local GP federation.
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Review titled Reception Team Panics
Rated 4 stars out of 5
by Anonymous - Posted on 18 December 2023
I'd like to say the receptionist on shift this morning panics when she sees a queue. I went in person to book an appointment and she said I have to call instead going in person. I told her don't worry the people will wait. I think she needs some talk and preparation for this because it's a normal thing she needs to deal every day. Thank you
Visited December 2023
Review titled Bridge House Medical Practice
Replied on 29 February 2024
Thank you for your helpful & review of your experience of our services. We really appreciate positive feedback and thank you for it! I would also like to invite you to join & participate in our future PPG meetings.
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Review titled Caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
I have been coming to Bridge House for years and I have always found the staff to be so helpful and efficient. My grandma has had some health problems recently and the reception staff are so empathetic and try their hardest to help, and the doctors at the surgery are so caring. I’m glad to have such a great GP nearby
Visited September 2022
Review titled Bridge House Medical Practice
Replied on 04 October 2022
Thank you for your helpful & positive review of your experience of our services. We really appreciate positive feedback and thank you for it! I would also like to invite you to join & participate in our future PPG meetings.
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Review titled Supportive and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2022
To be completely honest, this was my first visit to this GP/Surgery since moving to the neighbourhood last year and I had such a pleasant experience. From the receptionist helping me find a suitable appointment on the day to being seen to by a wonderful and knowledgeable Doctor, I couldn’t recommend them enough. Thank you for your referral to the Hospital and for taking my symptoms seriously.
Visited September 2022
Review titled Bridge House Medical Practice
Replied on 18 October 2022
Thank you for your helpful & positive review of your experience of our services. We really appreciate positive feedback and thank you for it! I would also like to invite you to join & participate in our future PPG meetings.