Iridium Medical Practice - Ratings and reviews
Reviews
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Review titled Very poor practice
Rated 2 stars out of 5
by George Perkins - Posted on 04 April 2024
Have asked for a call back from the doctor but no response eventually call back and told to see physio who was on holiday so put another call back request called back to say have tablets and wait for physio Asked by surgery to fill in a satisfaction survey which I have done but still waiting for a response but guess what will never happen Would never recommend this surgery to anyone have not enough doctors and rude front desk staff
Visited April 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Thorough care
Rated 5 stars out of 5
by Janice Taggart - Posted on 18 April 2024
I attended today following a telephone consultation to discuss routine blood test results .The Doctor was excellent; he explained clearly and has referred me to hospital for further investigation. The process of following up tests has involved several different staff and all have been prompt and very professional. It has been easy to access further action and support from Iridium, most of which I have done online through the NHS App.
Visited April 2024
Review titled Iridium Medical Practice
Replied on 18 April 2024
Dear Janice, Thank you for your positive review. We really appreciate it. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients get the best care and we will share your feedback with them. Thank you for also providing feedback on the NHS app - we are pleased you have been able to access our online services. Kind regards, Practice Management Team
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Review titled IT Chaos
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
The previously working online repeat prescriptions service for the 3rd time now responded 'cannot access repeat prescriptions' I have been assured this would be sorted 2x - Using the practices text base support service today - its still not working and . I have now waited for a week for the prescription to get to the pharmacy. I have a similar experience trying to get my medical notes online - tried about 4-5 times and it never worked.
Visited April 2024
Review titled Iridium Medical Practice
Replied on 18 April 2024
Dear Patient, We are sorry to hear that you are having problems with your online account. This may be due to the software or platform you are using? We have just tested the Practice Text Messaging support on our website and it is working properly. So that we can assist you please : 1. Call our Prescription Line and request your medication by telephone (or in person at Reception, if you prefer) 2. Send us further details of your IT problem at iridiummp.experience@nhs.net so we can try and assist you. Kind regards, Practice Management Team
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Review titled Awful service
Rated 1 star out of 5
by Steve Gillon - Posted on 28 March 2024
I have tried and tried to call you but I I keep getting hung up on. I had an appointment for 10.waited two hours as stated from 09:00 only for the doctors to put the phone down. I have now called reception three times and I keep getting the same. Also I was requested to attend a clinic to be treated so poorly leaving my arms marked with botched blood tests and sent to a pharmacist for a monitor to be fitted without any conversation regarding why or what was going on. I had my GP app updated with results that seems rather worrying and no doctors have called me to say what they mean. Poor from all involved
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Steve, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Made assumptions
Rated 3 stars out of 5
by Jackie - Posted on 09 March 2024
I was seen by a Doctor who has not left the correct diagnosis of my condition, he did not examine me so therefore how can he possibly think there is something wrong with my hips.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Jackie, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Shahid - Posted on 08 March 2024
Had a pleasant experience at the practice and the staff were really helpful in my appointment. They gave useful advice and ensured that I understood the information being given to me.
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Shahid, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Helpful and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 19 March 2024
Very helpful and all the tests were taken thoughtfully and painlessly. Nurse was friendly and very helpful,
Visited March 2024
Review titled Iridium Medical Practice
Replied on 14 April 2024
Dear Patient, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Awful service again
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2024
After booking an appointment and taking time off work, I had to call up to be rudely spoken to on the phone and eventually cut off due to them removing my appointment after sending a reminder text to me. I am sick of being fobbed off by this doctors surgery, they do not care and are even less accommodating if you have a job!! appalling receptionist again and lack of resolution to my issue
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Patient, We always aim to deliver a great experience and are sorry to hear that we did not meet your expectations. Thank you for bringing this to our attention. We are happy to look into this if you can email the precise details to iridiummp.experience@nhs.net and our dedicated Patient Experience Team will investigate this further. Kind regards, Practice Management Team
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Review titled Excellent service provided⭐️⭐️⭐️⭐️⭐️
Rated 5 stars out of 5
by Gulfraz khan - Posted on 07 March 2024
The professional I seen today was great, she was very sweet, down to earth and preformed an outstanding job and provided me with an fantastic service, she did her job to the best of her abilities, she looked very experienced in her job, and the atmosphere was very welcoming, she gave me the finest of advise regarding my health issues and gave the the required medication for my cure, these kind of professional’s need to be recognised for the work they do and also the commitment they put towards there work, god bless her and all at iridium medical practice. 💯♥️
Visited March 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear Gulfraz, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team
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Review titled Really good practice
Rated 5 stars out of 5
by John Booth - Posted on 07 February 2024
Very polite and knowledgeable health care assistant who put me completely at ease and carried out procedures really efficiently.
Visited February 2024
Review titled Iridium Medical Practice
Replied on 08 March 2024
Dear John, Thank you for your positive review. It is much appreciated. We are glad to hear that you enjoyed your experience with us. Our staff have been working really hard to make sure that our patients are getting the best care and we will share your feedback with them. Kind regards, Practice Management Team