Rock Healthcare Limited - Ratings and reviews
Reviews
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Review titled Amazing receptionist and nurse
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
i’m not actually a patient at this practice but my daughter had a blood test here. The receptionist was so lovely and so attentive to my daughter who was a bit nervous! I didn’t catch her name but she had brown hair in a high pony tail! She was really friendly and could not do enough to help us, the nurse we saw was also incredibly kind and patient with my daughter. I am seriously considering changing practices after such a pleasant experience! The whole experience has changed my daughters opinion on blood tests and I couldn’t be more thankful to the team!
Visited April 2024
Rock Healthcare Limited has not yet replied.
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Review titled Great Doctor
Rated 3 stars out of 5
by Michelle - Posted on 26 March 2024
I would like to commend Dr A in every aspect possible, from his mannerism, his understanding and his ability to make the illness I have suffered (for the past 15-20 years) actually make sense to me. He has put me on a pathway to actually deal with the source of my illness instead of just treating the symptoms (as well as treating my symptoms) He has listened to me which should be what any doctor should do but I have met quite a few over the years and they sadly haven’t done, I have walked away from many consultations over the years frustrated and upset because I wasn’t listened to and felt like I was just a name and number to them and like I was taking too much time in my appointment, and that is why I wanted to write a review because he is, in my opinion what any good doctor should strive to be. He has literally restored my faith in going to the GP surgery and asking for help. I have been with Rock healthcare for over 7 years now and this is the first time in those years that I feel comfortable and able to have a proper consultation with the doctor. So Thank you Dr A, it is very much appreciated. I would write his name but I am not allowed to, but he knows who he is.
Visited March 2024
Rock Healthcare Limited has not yet replied.
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Review titled Used to be good, but isn't anymore
Rated 2 stars out of 5
by Chris - Posted on 15 March 2024
I've developed pains in my left shoulder, my left hand, my right knee and my back. Phoned last Monday and told them I was in pain couldn't sleep and got an appointment next Friday. I was told to take cocodamol. Non-clinical staff on reception are performing triage.
Visited March 2024
Rock Healthcare Limited has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Waited 3 weeks for first available appointment. Waited over an hour for my scheduled appointment. Waiting room is over-heated.
Visited February 2024
Rock Healthcare Limited has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Sarah Darcy - Posted on 14 February 2024
I have been a few times now for bloods and different checks.. this lady who I see is fantastic, caring and very easy to talk to.. an absolute credit to the team..
Visited February 2024
Rock Healthcare Limited has not yet replied.
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Review titled Superb practice
Rated 5 stars out of 5
by stuart - Posted on 09 April 2024
After being diagnosed with cancer about 2 years ago my partner needed her GP many times and he was always there for her. He took on the role of councillor,well being advisor and maintained a personal relationship with her to ease her mind upon the uncertainties surrounding her eventual passing. He went above and beyond to ensure her comfort and the family's at such a sad time. Excellent practice.
Visited February 2024
Rock Healthcare Limited has not yet replied.
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Review titled Practice has gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
I've been a patient for ten years and the decline of this practice has been sad to see, but it is now absolutely terrible. I've had issues with prescriptions being rejected for no reason, rude receptionists, appointments being made at the wrong surgery, unbelievable waiting times on the phone and after a certain length of time you get cutoff, no permanent GPs so no continuity of care....the list is endless. Today I had an appointment with the nurse at 8.40am. After waiting 25 minutes, I queried how long I was going to be waiting only to be told the nurse hadn't even arrived for work yet. Unbelievable! I'll be changing doctors asap. I'd advise anyone to think twice before registering.
Visited February 2024
Rock Healthcare Limited has not yet replied.
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Review titled Good but Short Staffed
Rated 4 stars out of 5
by Anonymous - Posted on 18 February 2024
There was only one member of staff on reception so we had to wait for someone to leave before we could get into the building. We also had to let other people in as the receptionist was not at the desk. There should be at least two people working to keep reception covered. Other than that the service was very good
Visited February 2024
Rock Healthcare Limited has not yet replied.
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
Had 2 different appointments booked with nurses at Bury branch, receptionist was told this upon arrival and still managed to not book us in for 2nd appointment, meaning we sat there for 25mins waiting. When asked about delay receptionist tried to blame me for her error. Having to now attend the radcliffe branch for said appointment Extremely inconvenient and a terrible experience. Also messed up plans that were made for the rest of the evening !
Visited January 2024
Rock Healthcare Limited has not yet replied.
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Review titled Not the best in town!
Rated 2 stars out of 5
by Hesham Gharib - Posted on 01 December 2023
Today, the 1st of December I had an appointment at 10 past 1, when arrived on my mobility scooter the receptionist didn’t even bother to stand up to hear each other.. she was only sitting behind her desk and the glass window and was not helpful at any point!
Visited December 2023
Review titled Rock Healthcare Limited
Replied on 10 January 2024
Thank you for your feedback. I am sorry to see that you had a bad experience with the practice. Our reception desks are quite high and I appreciate that the receptionist would not be able to communicate with you effectively if you were on your mobility scooter. I will speak to all receptionists to remind them of the importance of meeting patient needs, in particular those who struggle to communicate over the desk.