Hill Top Surgery - Ratings and reviews
Reviews
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Review titled Inconsistent communication
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Rang up a few days ago to make an appointment for my son who is 20 and unable to make the appointment hes at work and tried several times on his breaks but couldn’t get through. Appointment made with the receptionist. Today I rang to check the date I had entered it wrong in my diary. Explained all I wanted was to check the date nothing mentioned about my son’s medical history records just the date. Refused to be given the date I explained that I had made the appointment myself with the other receptionist to be told this person is not in so could not check with them. Can ypu imagine how this made me feel especially when i was told actually it wasn’t yesterday you made the appointment! Sorry it could of been Thursday. Made to feel a liar I fully get consent and discussing patients details and the reason behind this. I said he would not be turning up for his appointment because we are not sure of the time. After being talked down to she then said she can send him a text. She could of said that at first Instead of being obstructive and misusing her power she obviously has over anyone who is at her mercy when ringing up for help. I am currently looking to move surgeries just reading reviews, how poor is this no wonder patients wont go to see GPs when they have health issues and ignore them.I am disgusted at how I was spoken to . So i just put the phone down because the person had an hidden agenda misuse of power.
Visited April 2023
Hill Top Surgery has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2023
Still only offering telephone appointments as they only have one doctor there and don't offer suitable appointments for people who work.
Visited March 2023
Review titled Hill Top Surgery
Replied on 22 March 2023
Dear Patient Thank you for your feedback. I would like to assure you that we are offering both face to face and telephone appointments, it is patient choice as to which type of appointment they choose. I apologise if you have been given incorrect information. Lisa Nolan Head of Operations lisanolan1@nhs.net
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Review titled Poor
Rated 2 stars out of 5
by Rabia Hussain - Posted on 06 December 2022
I have tried several times to get an appointment never can get through as its always getting disconnected and when I do they are fully booked I've mentioned several times its for a baby but never have I got anywhere.
Visited December 2022
Hill Top Surgery has not yet replied.
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Review titled Not so great
Rated 3 stars out of 5
by M Williams - Posted on 07 December 2022
Tried for 2 weeks to get an appointment, keeps cutting me off, then no appointments left. Tried the out of hours, either don't answer or expect me to walk down Hollins Road at 7.30 at night, to see their doc. 70 years old, and don't go out in the dark. Told reception been to pharmacy, who say sounds like a chest infection, told to keep ringing every morning! Constant coughing, and lost for words......
Visited December 2022
Hill Top Surgery has not yet replied.