THE KEYS FAMILY PRACTICE - Ratings and reviews
Reviews
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Review titled A credit to our health service
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
Receptionists - are kind, helpful and although most be extremely busy, they always treat you like you're a priority. Doctors- cannot fault any one of them, always thorough (especially with children) always understanding. Genuinely seem to care. Nurses- friendly, helpful and always put you at ease. Econsult/appointments - I'm not one to call the practice until really necessary, but every time I've filled out an econsult for my children, I've had a call back within an hour. And usually an appt the same day. Not only that, but any follow ups they say they will do (phone calls etc) they do. I cannot fault this practice and I'm always so grateful to them. Our doctors surgeries get a lot of criticism lately, but the Keys Family Practice should get none.
Visited December 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 22 December 2022
Dear Patient Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Tracy ann Guest - Posted on 04 October 2022
Very helpful and insightful time taken to understand my condition and give me helpful tips to help my condition ..........
Visited October 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Tracy We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
Dr was interested in listening to my issue and symptoms. He provided useful advice and a few options for me to consider.
Visited September 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Patient Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled Professional and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2022
Received great care advice and reassurance. Following a call from a GP I was given an appointment for the same day within an hour. Very caring and professional service.
Visited September 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great Doctor
Rated 5 stars out of 5
by Dalbir Singh - Posted on 28 September 2022
I have met with the Doctor on two occassion he is fantastic really detailed helpful and has provided a treatment plan that actually works. Please retain him at Keys
Visited September 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 10 November 2022
Dear Dalbir We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Lovely Pharmacist
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
I completed an e-consult at 8.15am and received a call from a receptionist that they can offer me a face to face appointment for the same day! At the surgery my appointment was with a pharmacist, whom was absolutely lovely. The pharmacist listened unlike other doctors and was very informative and helped to diagnose what was wrong with me straight away. It's been a while since I've met someone that's caring and actually listens to the patient, I hope that Keys Family Practice do not get rid of this pharmacist like they have done with other good doctors in the past!
Visited August 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 09 November 2022
Dear Patient We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Service with a smile
Rated 5 stars out of 5
by Diane Rowe - Posted on 11 July 2022
Had my bloods & blood pressure taken by a very nice, friendly person. Hardly felt a thing & only the tiniest of bruises the next day. What l call a good experience.
Visited July 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 24 July 2022
Dear Patient Thank you for your positive feedback. We have shared your feedback with our staff members. Thank you Practice Manager A Patel
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Review titled Very much fustrating and disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 09 June 2022
I have requested for doctors appointment, they have asked for bloods. no body approch me afetr one week so i called them, thats when they said doctor will call you at particular date- which is after 3-4 weeks. No body shared my blood result with me until 4 week. Doctor called me and said everything alright at the moment- why cant they just told me this straight away- why wzited for 4 week? if my situation changes- i should have end up in emergency as GP not giving proper answers. And its not fair to the people who are really waiting for emergency. Not happy at all with the service. one week ago i called GP for my son- he had a chickenpox and had a temeperature which wasnt going down with paracetamol. I was so worried. No body called back on same day - or no one gave appoinytment- doctor called next day - we hold our boy for whole night. Such a disaapointment
Visited June 2022
Review titled THE KEYS FAMILY PRACTICE
Replied on 24 July 2022
Dear Patient Thank you for the feedback. If you wish to discuss the concerns further please contact me via 01922 927240. Practice Manager A Patel