North Chelmsford NHS HCC - Ratings and reviews
Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
I contacted the gp on18th April because my child had the Hpv vaccination at school on the 16th and had 5 nosebleeds on the 17th. He never has them so I was concerned. I spoke to 111 that evening and they said to contact gp the following morning which I did. I received a text saying they've never heard of this happening and its not uncommon for children to have nosebleeds. My child never has nosebleeds and it wasn't unreasonable to be concerned. If I can't trust the NHS to help if things go wrong, I will definitely have to rethink further vaccinations. Literally no patient service at all, only text replies and my child wasn't even checked over. Terrible service!!!
Visited April 2024
Review titled North Chelmsford NHS HCC
Replied on 24 April 2024
Dear Patient Thank you for your feedback. I am sorry to hear that your child was suffering nosebleeds and I do hope they are better now. All requests for appointments are clinically triaged by one of our GP partners. Outcomes can be giving advice, signposting to the pharmacy or another service, issuing prescriptions, or, if clinically necessary, an appointment will be offered either on the telephone or face to face. In this situation, it appears the GP did not think it was necessary to see your child and communicated this to you via text. If you could email the practice at mseicb-me.nchc@nhs.net with your child's name and the details as per your above review, I can look into this for you and review the decision with the doctor who triaged your request. Please mark your email for my attention. Kind regards Carrie McSpadden Practice Manager
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Review titled Great personal service
Rated 4 stars out of 5
by Anonymous - Posted on 03 November 2023
As I am not permitted to name individuals, the Diabetes nurse at this practice is amazing. Personal service, genuinely invested in improving patients lives, as she has mine. The NHS may have some faults, she is the exemplar that rectifies them. Pls bring to her attention.
Visited November 2023
Review titled North Chelmsford NHS HCC
Replied on 12 November 2023
Dear Patient Thank you for taking the time to write this review. We have a fantastic team of diabetic nurses and healthcare assistants and I am glad to hear you feel you receive good care. I will pass your comments onto the team. Thank you again for your review. Kind regards Carrie McSpadden, Practice Manager
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Review titled A shame was sooo good till now
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2023
Tried to use new triage form before lunch . It wasn't working then called got out of office. Turns out there was a flu jab session so shut down. And triage form not avail either. When I called and said this was before 12 and that I know this yo bevthe case as I'd sent an email instead was told that had worked for others. Felt that should day on site why not avail and why out of office on. Such a shame as perfect till now and have been bragging as to how good its been
Visited October 2023
Review titled North Chelmsford NHS HCC
Replied on 23 October 2023
Dear Patient Thank you for your review. I am glad to hear you have previously had a very good experience with the surgery but sorry to hear you experienced problems on Thursday when trying to submit a patient triage form. On Thursday, we closed patient triage at 11am in preparation for the surgery shutting at 12noon. Mid and South Essex Integrated Care Board (ICB) arrange for training once a month from 12-18:30. This applies to all surgeries in Mid and South Essex. Our shutdown sessions are listed in the practice and on our website. We also added this as a note on the patient triage system welcome page and on our out of hours message to advise that the practice would open again at 18:30. During flu season, we try and utilise some of the shutdown afternoons for flu clinics as it means we can get many done in one afternoon. The clinics were run by our nursing staff. Our other clinicians, including GPs, attended the training organised by Mid and South Essex ICB. I am sorry once again that you experienced difficulties on this day. I do hope you have been able to submit a patient triage form since Thursday and have had a response. If I can help any further, please email the practice at mseicb-me.nchc@nhs.net for my attention with your full details. Kind regards Carrie McSpadden Practice Manager
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
i had a phone appointment to request an autism assessment. the person on the phone had no idea what i was talking about and told me autism is a mental health problem and people with it have a low iq. from having family members with autism and working with asd children i know this is not the case.
Visited July 2023
Review titled North Chelmsford NHS HCC
Replied on 12 July 2023
Dear Patient Thank you for your feedback, I am sorry to hear that you had a poor experience when speaking to a clinician about an autism referral. This is not how our clinicians would normally act towards a patient and I would like to investigate this further. Please can email our practice email address for my attention with your name and date of birth and I will investigate - mseicb-me.nchc@nhs.net. Thank you. Carrie McSpadden Practice Manager North Chelmsford Healthcare Centre
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
The person on the other end of the phone was very unhelpful and did not help at all. I was waiting for a call in the morning, in which I had been told earlier on in the day I would receive a call in the morning. When I called again I was told I had to wait until 8 pm. Would not help or find a suitable alternative. I asked for a manager to call me back and this didnt happen. This is not the first time I have received no help from members of staff.
Visited March 2023
Review titled North Chelmsford NHS HCC
Replied on 09 March 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear you did not receive a call when promised and that you are unhappy with the service provided to you. Please could you contact me via our practice email address mseicb-me.nchc@nhs.net with your name and date of birth, as well as the date you were expecting the call so I can investigate this further for you. Thank you. Kind regards Carrie McSpadden Practice Manager North Chelmsford Healthcare Centre
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Review titled Caring & kind
Rated 5 stars out of 5
by Rhys Evans - Posted on 25 March 2023
When family passed, they were able to swiftly support me with care and empathy. Very much appreciated.
Visited March 2023
Review titled North Chelmsford NHS HCC
Replied on 28 March 2023
Dear Rhys, Thank you for your kind review. I will ensure it is passed onto the practice staff. Kind regards Carrie McSpadden Practice Manager North Chelmsford Healthcare Centre
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Review titled Great Experience
Rated 5 stars out of 5
by Chunkie - Posted on 16 September 2022
I had an acute medical problem and phoned the surgery at 8.00am when they opened. The telephone system tells you exactly where you are in the queue and although I was number 27, my call was soon answered, and I spoke to a friendly receptionist who took my details and reason for an appointment. I was offered a same day face to face slot and found the clinician I saw very understanding, someone who took time to listen, examine me and help with my concerns. The consultation was not rushed, and I was prescribed medication to assist with my condition and a referral was made to treat my condition. Very happy with the service I received, many thanks.
Visited September 2022
Review titled North Chelmsford NHS HCC
Replied on 23 September 2022
Dear Patient Thank you for taking the time to review the experience you had with the surgery. I am very glad to hear that you reached the top of the queue in a reasonable time and that our staff were welcoming and friendly. I am also happy to hear that the clinician you saw was able to help you and showed understanding of your condition. I have shared the review with all staff and thank you once again for taking the time to comment. Kind regards Carrie McSpadden, Practice Manager
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Review titled Amazing response – Thank you
Rated 5 stars out of 5
by John - Posted on 16 December 2022
I picked my wife up from work, whilst driving home I didn't feel well so I stopped unannounced at the surgery, my wife ran in and explained to the receptionist what was happening, whilst I remained in the car park. Within minutes I was surrounded by several doctors and clinical staff in the car park, asking questions and doing numerous tests, having completed their tests, they then called for an ambulance, I was admitted to hospital for a CT and MRI scan that concluded I had suffered a stroke. If it had not been for the quick thinking of my wife and the staff at North Chelmsford NHS Healthcare Centre I might not be here to tell this tale. Please pass on my sincere thanks.
Visited August 2022
Review titled North Chelmsford NHS HCC
Replied on 03 January 2023
Dear John Thank you for your review. I am so glad my team were able to help you when you fell ill in the car park. Our staff receive annual Basic Life Support training and we pride ourselves on responding to emergencies quickly. I do hope you are now recovering. Thank you again for taking the time to write the review which I will share with my staff. Kind regards Carrie McSpadden Practice Manager
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Review titled Below Average Practice
Rated 1 star out of 5
by Rakesh - Posted on 10 June 2022
Practice rarely has appointments available. Waiting in the call queue for 30 minutes and then hearing no appointments is not patient care. Referrals take weeks to provide, even to private practitioners. Prescriptions are lost. Face to face appointments are refused or avoided. Can never get an appointment with the same GP. Even the medical advise is not satisfactory many a times.
Visited June 2022
Review titled North Chelmsford NHS HCC
Replied on 10 June 2022
Dear Rakesh Thank you for your review. I am sorry to hear that it has taken you a while to hold on the phone to be told there are no appointments available. Unfortunately, there is sometimes a wait during busy periods but our average waiting time is less than 10 minutes. We have a number of pre-bookable appointments available for routine issues. If your issue is urgent and all bookable appointments have gone on the day, the reception team can speak to the duty doctor to see if you need to be seen the same day or if this can wait until the next bookable appointment. Over 70% of our appointments are face to face. Our reception team follow guidelines set down by the practice to book certain ailments in for face to face appointments. If you specifically wish to have a face to face appointment, you are welcome to request this and one can be provided to you if we have one available at the time of calling. I would be happy to meet with you to discuss your concerns and would ask that you contact me via the practice email address meccg.nchc@nhs.net. Once I have your full details, I will be able to look into your call/s to the surgery and investigate further. Kind regards Carrie McSpadden Practice Manager
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Review titled Not great
Rated 2 stars out of 5
by Looking for another practice - Posted on 26 July 2022
This practice was fine when we first registered around 6 years ago. I don’t know whether it has been budget cuts or new management but the administrative side of things is now rather poor. Results take ages (like 6 to 8 weeks) to be added to your record. Twice I phoned for doctors appointments in the past year and on both times I was booked in for a call back from the nurse instead. The receptionist had triaged me based on 3 words that I’d used to describe what was wrong. Both times I then needed a call back from a doctor later in the day resulting in wasted time for myself and the nurse. The nurses are lovely though, as are the doctors.
Visited June 2022
Review titled North Chelmsford NHS HCC
Replied on 27 July 2022
Dear Patient Thank you for your feedback. I would kindly ask that you contact me at mseicb-me.NCHC@nhs.net with your name and date of birth so that we can investigate this further for you. Kind regards Carrie McSpadden Practice Manager