Prime Practice Partnership - Ratings and reviews
Reviews
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Review titled Waiting on the phone
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2023
I have call from GP today regarding my blood tests I bean on hold as nr three for 30 min and after that I still been caller nr 3 I'll wait for them to call me back after they finish eat their cake maybe they call me back I'll wait
Visited October 2023
Prime Practice Partnership has not yet replied.
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Review titled Rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2022
Never had a problem here before but on Wednesday the receptionist was rude ,abrupt and cut the call before I had even finished speaking . I understand it’s a demanding job but that was unprofessional and not acceptable .
Visited December 2022
Prime Practice Partnership has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
It has been a pleasure to deal with both reception staff and doctors at this practice. Reception staff have been very kind and helpful and I feel they have done their best to accomodate the needs of my elderly father.Doctors have also given very good oversight of him since he has been with this surgery. Sincere thanks to all staff
Visited November 2022
Review titled Prime Practice Partnership
Replied on 10 November 2022
Thank you very much for taking the time to post feedback and your recent experience. We are so pleased that you are happy with the provided services from our team. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We are also keen to discuss different services that we can improve if you have any suggestions. Once again, many thanks for posting feedback. We hope and believe that we will are trying our best to improve our service and every patient will be happy and satisfied. Broad Street Medical Centre
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Review titled good service
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2022
thank you to all staff at this surgery i have had many serious problems with health, the doctors has been brilliant over the years got all the right treatments i need,always listen and understand,, the receptionists are friendly ,and great to,,always get a call back,and they always try there very best to help,, very highly recommended one of the best doctors around, i have been with them for many years and would go no other place,,thank you all for everything you have helped me with,,especially with my mental health,these are very highly rated and professional people,, thanks again,,,
Visited October 2022
Review titled Prime Practice Partnership
Replied on 10 November 2022
Many thanks for taking the time to post feedback. We are so pleased that you are happy with the provided services from our team. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We are also keen to discuss different services that we can improve if you have any suggestions. Once again, many thanks for posting feedback. We hope and believe that we will are trying our best to improve our service and every patient will be happy and satisfied. Broad Street Medical Centre
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Review titled Good reception staff
Rated 4 stars out of 5
by Pat Bird - Posted on 17 September 2022
Went to surgery with my nephew on Friday 16 September. Just say a bit of a difficult situation. The receptionist was professional and helpful. I was at the reception desk for several minutes and I saw the patients coming to the desk were treated with a very good attitude by all members of staff. I was very impressed
Visited September 2022
Review titled Prime Practice Partnership
Replied on 10 November 2022
Many thanks for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were happy to hear of your experience during your visit to the surgery. We are also keen to discuss different services that we can improve if you have any suggestions. Once again, many thanks for posting feedback. We hope and believe that we will are trying our best to improve our service and every patient will be happy and satisfied. Broad Street Medical Centre
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Review titled Standards Have Dropped
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2022
The reception team are all entirely unhelpful, unprofessional and rude. GP appointments are now Virtual since the start of the pandemic, GPs do not call their patients at the dedicated appointments time, in two recent occasions an hour late. Please do not create false expectations by providing patients with a time, we all have other commitments like work and if GPs call us an hour later we will miss the call. When we immediately call back, we are told by the receptionist to wait a whole month for the next appointment. Appointments in person did not have this issue, please bring this back as it is derailing patients and creates an image of GPs not being punctual, receptionists not being agile and overall poor service. I will be leaving this GP as soon as I can as it causes nothing more than unnecessary stress, just because GPs do not call patients on time. Receptionists all need training, several complaints from patients, bias in the workplace.
Visited July 2022
Review titled Prime Practice Partnership
Replied on 27 July 2022
Many thanks for taking the time to post your feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were disappointed to read of your experience during your visit to the surgery. Whilst an apology will regrettably not alter your experience on this occasion, we do extend it with all sincerity. We understand the current issue that you had and we are planning to change how appointments work. Please do get in touch with the practice so that we can set up a meeting with you. We also run a Patient Participation Group where yourself and other patients can raise any questions. Please contact the surgery if you wish set up a meeting or join our Patient Participation Group or just contact us true our website (www.broadstreetmedicalcentre.co.uk). Once again many thanks for posting feedback, we hope your next experience with us will be better. Broad Street Medical Centre
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Review titled Over one hour on the phone to get through
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2022
Being waiting over hour on hold to order meds phoned three times regarding my meds but today was joke no one answered my call that GP must be extremely busy I mean reception just bad
Visited June 2022
Review titled Prime Practice Partnership
Replied on 13 July 2022
Dear Patient many thanks for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were disappointed to read of your experience during your visit to the surgery. Whilst an apology will regrettably not alter your experience on this occasion, we do extend it with all sincerity. We are keen to discuss this with you so that we can improve. Please do get in touch with the practice so that we can set up a meeting with you. We also run a Patient Participation Group where yourself and other patients can raise any questions. Please contact the surgery if you wish set up a meeting or join our Patient Participation Group or just contact us true our website (www.broadstreetmedicalcentre.co.uk). Once again many thanks for posting feedback, we hope your next experience with us will be better. Broad Street Medical Centre
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Review titled Fast service, resolved my issue with high concern!
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2022
Long time been patient to this Practice and there is visible improvement in their service! Highly recommend because they really took their jobs seriously! Thank you!
Visited May 2022
Review titled Prime Practice Partnership
Replied on 10 August 2022
Many thanks for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were happy to hear of your experience during your visit to the surgery. We are also keen to discuss different services that we can improve if you have any suggestions. Once again, many thanks for posting feedback. We hope and believe that we will are trying our best to improve our service and every patient will be happy and satisfied. Broad Street Medical Centre.
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Review titled Horrible practice
Rated 1 star out of 5
by Valeria Puscas - Posted on 09 June 2022
I got appointment and I received only a bloody call that I missed because doctor called me after 2hrs on my initial appointment!I called the surgery and let them know about that the Doctor didn’t bother to call at least twice! I ask also that I have another appointment been advise doesn’t figure and to drop an email to their complaints department which I did . Long wait to take an appointment absolutely is taken one month for get one what you get said we are very busy surgery ! Not sure who was the doctor that I speak over the phone but seems to very in rush and not listen to my health queries which feels like they don’t care about your health ! The use the excuse of the Covid to not have face to face appointment when all the rules been lifted ! I feel very disappointed about this surgery !
Visited April 2022
Review titled Prime Practice Partnership
Replied on 13 July 2022
Dear Valeria Puscas many thanks for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were disappointed to read of your experience during your visit to the surgery. Whilst an apology will regrettably not alter your experience on this occasion, we do extend it with all sincerity. We are keen to discuss this with you so that we can improve. Please do get in touch with the practice so that we can set up a meeting with you. We also run a Patient Participation Group where yourself and other patients can raise any questions. Please contact the surgery if you wish set up a meeting or join our Patient Participation Group or just contact us true our website (www.broadstreetmedicalcentre.co.uk). Once again many thanks for posting feedback, we hope your next experience with us will be better. Broad Street Medical Centre
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Review titled Welcoming reception lady
Rated 5 stars out of 5
by Darren - Posted on 19 April 2022
Went today to pick up husbands blood form at reception and enquire about medication. Was absolutely lovely printed blood request and made sure medication was ready before 5pm. Highly recommended a, star
Visited April 2022
Review titled Prime Practice Partnership
Replied on 13 July 2022
Dear Darren many thanks for taking the time to post feedback. It is only through feedback such as yours that we are able to maintain, and indeed, where necessary, improve upon the service that we provide to our patients. We were happy to hear of your experience during your visit to the surgery. We are also keen to discuss different services that we can improve if you have any suggestions. Once again, many thanks for posting feedback. We hope and believe that we will are trying our best to improve our service and every patient will be happy and satisfied. Broad Street Medical Centre