Hall Green Health - Ratings and reviews
Reviews
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Review titled Never on time for appointments but expect patients to be.
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
I have been to hall green health and the Shirley road surgery multiple times over the past year and each appointment has always been late however, if you are late to an appointment the practice does not always allow you to attend the appointment. Example, I have had an appointment today for my daughter that is under 1, the appointment was booked for 4.30pm and I am still sat waiting at 4.56pm, they definitely need to work on their timing skills, if they are unable to keep the appointment at the given time they should update and contact the patients as not being able to be seen at the time stated can cause problems for the service user.
Visited April 2024
Hall Green Health has not yet replied.
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Review titled Taken off a waiting list.
Rated 3 stars out of 5
by David Hehir - Posted on 11 March 2024
So I was on a waiting list to have minor surgery at HGH to have what was left of a Cyst on my shoulder that's bothersome, just after covid I enquired if I was still on the list and was told I was but they were making some adjustments to the room, filtration system or something along those lines ( making it safe to be in because of covid ). So Last week when I was at the surgery I enquired again only to be told they'd look into it and get back to me, had a text message today saying that they've looked into it and that I wasn't on the list but I am now but the list is a long one because of the NHS backlog, but when there is an appointment available the " Hospital " will contact me directly?? I was supposed to be having a minor surgery procedure at HGH not at a hospital. So I rang the surgery to be told the same thing by a young woman who by the sounds of it was more interested in having a conversation with her colleagues than answering the phone properly. I don't understand how someone can be removed from a waiting list.
Visited March 2024
Review titled Hall Green Health
Replied on 11 March 2024
Dear Patient, Thank you for providing feedback. We are sorry to hear that you were dissatisfied with the service provided. We believe the text message you received recently was partially incorrect, as you are currently on our waiting list. It is unclear why you were not previously added to the list, as agreed; however, given the history of your request, we have requested that your name be prioritised on the list, which I hope will reduce the waiting period. If you would like this to be investigated further, please fill out our feedback form on our website, www.hallgreenhealth.co.uk, and our Quality Assurance Officer will contact you. Many thanks, Hall Green Health
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Review titled Uncaring
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2023
I had a heart by pass surgery. On discharge from hospital I was given a large amount of new medication (I am diabetic and on other medicines). On the 2nd day of my discharge, I requested a home visit by a professional, to explain my meds to me. Some of the replies, I got are frankly stupid and disturbing from a GP practice : a) bring your meds for a face to face at the surgery. Oh yh ? After a heart surgery ? B) we can only explain the meds over the phone. Oh yes. Amazing response to a patient just after major surgery. C) sorry we can't do anything else, you can call 111. This practice believes that all its customers are quite clever, and all can understand a huge amount of medical info over the phone. Shocking assumptions !! Suppose the patient misunderstands the phone info ? (Education, language, cultural obstacles ??. Clearly, the practice has not included all these obstacles) It is clear that the practice has no capacity to handle such major issues. Profit making from medical assistance, has eroded capacity to assist its patients. Useless staff training has made the practice response a danger to its patients. Obviously, training is needed to provide a more intelligent response (because they are dealing with persons who need medical assistance (i.e. not a retail store)
Visited November 2023
Review titled Hall Green Health
Replied on 27 November 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled worst experience
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2023
one of the worst surgeries in england where doctors deal with appointments throught a text message instead of calling/seeing the patients absolutely apalling the doctor literally took a month just to solve my one problem !
Visited October 2023
Review titled Hall Green Health
Replied on 13 November 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Repeat prescription
Rated 1 star out of 5
by Mandy Dance - Posted on 08 September 2023
My husband handed in a repeat request on Monday. It was physically handed in and was from the back of ongoing scripts and in an envelope clearly marked with several methods of contacting us. This was not sent to the chemist by Friday of that week. Monday to Friday and still not sent. My husband has heart failure and is reliant on these drugs. Why, when you say 48-72 hours does it take more than five working days and it’s still not done? If we request early we are told it is too early so what is the answer???? Tell me!!!!!!
Visited September 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
Can’t book a health review at surgery, they won’t give my inhalers until I have one. Gp texted me to book an appointment regarding 3 year issue of migraines. Can’t book until I go online to 2 different websites that don’t allow you to book emergency appointments. Website says I need an emergency appointment. Surgery won’t allow to book at their site. Phones always engaged. They change their policies regular but don’t inform reception staff. No one here knows where to send patients so they send you wherever they want. I am waiting for 2 hours to have a blood test and yet I still have around 15 ppl ahead of me. This is just my experience today. Previous experiences include testing positive to coeliac disease and gp not telling me until a year later when I tested positive again. Lots and lots more negatives. Now time to change gp
Visited August 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Just terrible
Rated 1 star out of 5
by Aaron - Posted on 28 July 2023
Every single time… it’s a nightmare to call and when you do they say no appointments and call back…. This time on this rubbish new online thing… ‘doctor said you need to be seen face to face but….. no appointment for 2 to 3 weeks’ but wait for it… rather than book that I get ‘so please call back in a few weeks so we can book you in’…. Like there will be appointments then, I seriously worry about the well-being of our vulnerable and elderly but also those who aren’t yet but will be if they don’t address the medical issue they have. I seriously think this surgery has problems which will at some point cause deaths…. Staff are numb to poor service so all you get is ‘computer says no’… someone needs to intervene and press the stop/resets button and get stuck in as currently (and last few years) it’s been literally horrendous…. So sorry to write this… sure I’ll get a ‘please contact me to discuss’ but never want to hear….
Visited July 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Aaron, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Great pain
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Amina is not working and I'm in severe pain so I can't get medical help. They don't reply to several emails. Help!
Visited June 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. If you would like to raise a complaint or contact us, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Always excellent
Rated 5 stars out of 5
by J Dean - Posted on 06 June 2023
I cannot fault my GP practice Hall Green Health. All staff are polite and courteous. Always call me back. Appointments go to plan as you would expect.
Visited June 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear J, Thank you for your feedback. We are very pleased to hear that you are happy with the service provided by our staff members as well as our procedures. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled Incorrect information
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2023
Arrived for appointment early. Booked in on screen which stated ‘waiting area 3’ downstairs. Appointment was 9am, I checked with reception at 9.15am as appointment was late only to be informed that GP had been calling for us in location 4 which was upstairs
Visited May 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health