Camden and Islington NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled No admission beds, no crisis team and familt told 'look after him'
by Eli1987 - Posted on 10 June 2022
My brother has very serious very long term mental health and he lives on his own so no one else there to look out for him. Neighbour contacted GP who contacted myself as next of kin but I don't live in London. GP felt he needed assessment for admission he has been sectioned many times before. he has a mental health team but family have no contact and the GP said they haven't been contacted him for over 2 yrs even when my brother had been in hospital. I come to London find my brother living in terrible conditions really bad and I call the crisis team because we have no idea how to contact community team. I asked if he was under a team they refused to say - my brother was standing next to me said it was OK to ask but he doesn't like the phone and he is now very paranoid and clearly needs help beyond a GP. Was told nothing could do and put phone down on me. There is a really good post on here already from others told exactly the same as we have been told. I cant stay in London because I have a job and live in another city and also have responsibilities and I am not my brothers carer because I spent 12 years before doing almost all the care. because even then this mental health NHS trust was terrible. I had to give up my university place because there was no carer support then like now. Called crisis line again and was told because I was there they wouldn't come out and assess. Didn't care I was only there for a few days didn't care GP really worried told me to call them when I was leaving . This hospital is paid a lot of money to provide care and they are not doing it at all as far as i can tell. To tell families that we have to look after our loved ones is a pattern for so long and it is their job. Families have to give up their lives because of these people and it is the NHS and they should be doing the job paid for. They couldn't even be bothered to come out and assess when I could give access. They hadn't bothered to try contact him at all and gave no thought to how they would do so once I had gone home. In the end he went missing and 3 weks later we were contacted by a London hospital treating him because he had collapsed. These mental health people really dont care. Why isn't someone checking on them. My brother deserves better than these people. Community team awol all during this.
Visited May 2022
Provided by Care opinion
Camden and Islington NHS Foundation Trust has not yet replied.
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Review titled whose job is it, to support suicidal people?
by vulpeculabf57 - Posted on 10 August 2022
no gp face to face appts so unable to get support there. nhs 111 told my partner to call a single point access telephone line because i was suicidal. they never called back. they don't answer phone during the night. then i get through and some person asks me what i want them to do. told me go to gp. said they don't see people. call lasted less than 5 mins. they were curt, uncaring and i felt like i didn't matter at all. suicidal people should be able to see someone professional. i have never asked for help before. i never will again. being told by nhs that mental health is no ones job makes suicidal people worse. apparently it is the single point access job but now i have found here i can read other feedback. feels very unkind very unsafe.
Visited April 2022
Provided by Care opinion
Camden and Islington NHS Foundation Trust has not yet replied.
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Review titled The crisis service
by whisperyy66 - Posted on 08 July 2022
I rang as was told to. I had a community team then didn't because like lots of patients they didn't do any contact that helped during covid worst times and said we only make telephone calls even when I didn't have a phone. When police took me to the A&E beginning of covid when I was sectioned I was in a police van for many hours and all said it was because the Trust hadn't sorted out where people should go at all. Then I was sectioned again and this time spent some weeks in the ward where the staff were so bad at nursing they refused to go near any patients at all and just yelled at us from down the corrider to stay in our rooms and when I got sick with covid and I am high risk they had no idea what physical care was needed and same with others. So all through 2 years far too many of the staff in the community said they now worked from home so people like me couldn't be seen and they never write a letter or contact my carer or anything at all and the NHS was meant to see patients when we couldnt have a phone or video call and they knew I kept getting sectioned . This crisis line I was helped to ring in the daytime by by advocate and then again by the benefits person both of them see me. The GP said I must go see them because if I cant phone but when I went there they sent me away and were very very rude and I was very very frightened by them. The crisis person was one woman and then one man and they said I couldn't get help to stay at home which is what I needed and they refuse to make appointment for me to see the crisis team who could helped me. they were on loudspeaker and when they said this my advocate spoke to them and was told by the worker who it turns out is unqualified that they couldnt speak to an advocate which everybody knows is wrong so I think she was just being very cruel and with a very poor attitude to the mentally ill. I don;t know anyone who would try ring the crisis line now because everyone I know who has tried has had very aggressive rude uncaring staff. who say things like we cant understand you and what do you want and slam the phone down which makes people worse when they want to kill themselves. And the hub place at the hospital always tells people to go away unless an ambulance has brought them so you cant just go there even though they told my GP you can. If I make a written complaint with the advocate they say it will be made even worse for me so I am not going to because i know what can happen. I wrote on here with my advocate
Visited April 2022
Provided by Care opinion
Camden and Islington NHS Foundation Trust has not yet replied.