Johnson Community Hospital - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Caroline Wilkinson - Posted on 05 November 2023
I would like to praise the team at the Urgent Treatment Centre. On arrival the receptionist was polite and friendly, I then found the nurses and Advanced Care Practitioner efficient, kind and caring. An all round excellent experience from a great team!
Visited Urgent Treatment Centre on November 2023
Review titled Johnson Community Hospital
Replied on 06 November 2023
Dear Caroline, Thank you for taking the time to leave feedback following you're visit to the Spalding Urgent Treatment Centre. I am pleased to hear that the receptionist was polite and friendly and the practitioners you saw were kind and caring. Your comments will be passed to the team involved as its rewarding to receive such positive feedback. Thank you!
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Review titled Good urgent treatment centre
Rated 5 stars out of 5
by Mrs A - Posted on 17 October 2023
The staff at the centre were excellent. The doctor knew I would need further help at another hospital, as well as being extremely kind and helpful, he gave me information to pass on to the next hospital I had to visit. Many thanks to all staff.
Visited Urgent Treatment Centre on October 2023
Review titled Johnson Community Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback following your visit to Johnson Community Hospital Urgent Treatment Centre. We are pleased to hear that you felt the staff were excellent, kind and helpful. Your comments have been passed to the team as its always nice to receive such positive feedback, thank you.
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Review titled Great service
Rated 5 stars out of 5
by Matt - Posted on 05 November 2023
After calling The Deepings Practice on Friday lunchtime with a suspected UTI (I've had them in the past so know all the symptoms), I was told there were no appointments, not even phone appointments or advice from on call doctor, in the past I've managed to get diagnosed over the phone and had antibiotics within an hour, this time I was advised to go to Peterborough or Spalding and that's just for a regular UTI. I decided to see how it went, but by Saturday morning it was much worse, so I went to Johnsons hospital at the opening time 8am. The service there was impeccable from start to finish, reception was quick and efficient as was Triage, the doctor I saw was brilliant, she checked everything and diagnosed correctly, from arriving to leaving it was 40 mins, the prescription was sent through to Deeping St James pharmacy and I picked it up on the way home. Deeping need to sort things out and take a leaf out of Johnsons book, I will be recommending to friends and family in the future.
Visited Urgent Treatment Centre on October 2023
Review titled Johnson Community Hospital
Replied on 09 November 2023
Dear Matt, Thank you for taking the time to leave feedback following you're visit to Spalding Urgent Treatment Centre. We are pleased to read you felt the service was impeccable, the reception quick and efficient, and the doctor brilliant. We will pass your comments to the team as its rewarding to receive such positive feedback. Thank you.
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Review titled Amazing.!
Rated 5 stars out of 5
by Lorraine - Posted on 17 August 2023
after not being able to get appt for 3wks to see a doctor at deepings health centre i had no choice but to take my husband to the johnson hospital a&e. he had a badley swollen leg..what a wonderful lady on receiption.! then a lovely compassionate doctor. I even apoligised for having to go and was told we are here to help..good job we did go as my husband had an infection..! So if we had waited 3wks i dread to think what would have happened..!! so a massive thank you from my husband and my self...
Visited Urgent Treatment Centre on August 2023
Review titled Johnson Community Hospital
Replied on 31 August 2023
Dear Lorraine, Thank you for taking the time to leave feedback following your visit to Spalding Urgent Treatment Centre. I am pleased you were seen by a compassionate doctor and had such a positive experience. Your comments will be passed to the team and we hope your husband is feeling much better following his experience.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2023
I had blood in my urine and with it being a bank holiday I contacted NHS111. I was advised to contact my GP and if that was not possible to choose another option, one of which was to visit the Urgent Treatment Centre at Spalding. Thinking that getting through to my GP the next day after bank holiday would be busy I decided to go to Spalding (with a urine sample as advised by 111) thinking I might need antibiotics. Perhaps I should have called first because when I got to the Spalding UTC I was told in no uncertain terms by a stroppy, unfriendly receptionist that I couldn’t be seen, that I was wasting my time and theirs and that I needed to see my GP the next day! It feels like the NHS don’t care about patients
Visited Urgent Treatment Centre on August 2023
Review titled Johnson Community Hospital
Replied on 05 September 2023
Thank you for taking the time to leave feed back following your recent visit to Spalding Urgent Treatment Centre. I am sorry to read that it was not a positive experience and you left the department feeling the NHS don't care about patients. If you wish us to look into your concerns please contact the PALS service on 0300 123 9553 or email LHNT.LincsPALS@nhs.net
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Review titled Fast & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Visited urgent treatment, professional manner from all staff. Felt valued & heard throughout. Excellent care given. Clean and friendly environment. This is a credit to South Holland.
Visited Urgent Treatment Centre on July 2023
Review titled Johnson Community Hospital
Replied on 18 July 2023
Thank you for taking the time to leave feedback following your visit to Spalding Urgent Treatment Centre. We are pleased to hear that you were treated professionally, felt valued and received excellent care. Your kind comments will be shared with the organisation and the team involved as we always appreciate your feedback. Thank you
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Review titled Brilliant
Rated 5 stars out of 5
by Leanne Tierney - Posted on 14 June 2023
Such a lovely experience, friendly staff, the doctor we saw for my little boy was great, knowledgeable, and put us at ease with our options for tonsillitis. Quickly let us know the issue, and in terms of wait times you couldnt ask for much quicker in an urgent care centre.
Visited Urgent Treatment Centre on June 2023
Review titled Johnson Community Hospital
Replied on 05 December 2023
Dear Leanne, Thank you for taking the time to leave feedback following your visit to Johnson Community Hospital. I am pleased to hear that you found the staff friendly and knowledgeable and put you at ease. I will pass your positive comments to the team involved. Thank you!
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Review titled Outstanding Care
Rated 5 stars out of 5
by Amie Hart - Posted on 27 June 2023
Today I took my 2 year old son for bloods to be taken. The care we both received was unbelievable, they made me feel confident that my son was in the best hands. From start to finish there is not one aspect of the appointment I would change. You have made this experience for son a positive one. Thank you all.
Visited Phlebotomy on June 2023
Review titled Johnson Community Hospital
Replied on 11 July 2023
Thank you for taking the time to provide feedback following your attendance at the Johnson Community Hospital. We are pleased that you felt your son was in the best hands and had such a positive experience. Your kind comments will be shared with the team involved. Thank you!
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Review titled Fast efficient and lovely staff
Rated 5 stars out of 5
by Joe Palmer - Posted on 27 March 2023
Called in to have bloods taken as requested by doctors, did not realise had to make appointment. Although this was not a problem front desk staff extremely helpful, stafftaking blood was lovely and cannot fault the service. Many thanks
Visited Phlebotomy on March 2023
Review titled Johnson Community Hospital
Replied on 05 December 2023
Dear Joe, thank you for providing your feedback following your visit to Johnson Community Hospital. I am pleased to hear you found the staff helpful, and will pass on your kind words to the team. Thank you!
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Review titled Shocking service over bank holiday
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
I was referred with an appointment from 111 with severe chest infection, had waited many hours for call back and then more hours before I attended my appointment, on arrival I was told it was at least a five hour wait, even though I’d been waiting at home for over 9 hours, the receptionist was very polite but re-iterated that the wait was at least five hours and that they closed at 8pm in which case I’d have to go to a and e, all I needed was antibiotics as I didn’t want to be in hospital with pneumonia! The service, kindness and general set up was shocking and I heard the nurse saying that people should not stay and go to a and e, to the point I felt that if they were to focus on seeing patients rather than focus on getting rid of people the situation may have been better, the time to process patients seemed laboured and not time effective, in fact the down time between each triage seemed to be a very long time. I waited for while and decided that I could not face waiting all this time in an uncomfortable place for hours on end. I explained quietly to the receptionist and told her that I could not face waiting with no guarantee of being seen, I had done the right thing but ended up with no antibiotics , I am still unwell, two days later, no help, I was shocked at the lack of organisation and lack of planning with medical staff focusing on areas quite obviously being managed by the very nice receptionist. Who was fielding all the difficult questions. Very unhappy with the service we pay for, I would also like to say that whilst there are issues with the nhs, being grumpy with patients is a personal choice and not the fault of the government!
Visited Urgent Treatment Centre on January 2023
Review titled Johnson Community Hospital
Replied on 05 December 2023
Thank you for providing your feedback following your visit to Johnson Community Hospital. I am sorry to hear that your experience was not how you would have expected. If you would like us to look into this further please contact the PALS team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.