Robertson House - Ratings and reviews
Reviews
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Review titled Booster
Rated 3 stars out of 5
by Anonymous - Posted on 04 April 2022
We went to have our boosters done on Friday and we didn’t realise you still had to wear mask that was fine for me and my son but my husband can not wear one cause they cause him trouble breathing make him sick etc he had his 1st and second jabs fine no problem with him not wearing a mask but for the booster he was refused entry when it does say in the email I got which I reread after the event if you can wear a mask do and if age illness or disability makes if difficult to wear one you didn’t have too but I explained he couldn’t wear one but was refused entry even though the place was empty only the staff
Visited April 2022
Review titled Robertson House
Replied on 25 April 2022
Dear Sir/Madam, Thank you for your feedback and I'm sorry to hear about what happened with your husband. I'll share your experience with the service management to ensure this type of incident does not occur again. If you'd like to discuss what occured further, please do not hesitate to contact the Patient and Experience team on either pals.hchs@nhs.net or 01707 388164. Many thanks, Patient Advice and Liaison Service Hertfordshire Community NHS Trust