Mccartney House - Ratings and reviews
Reviews
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Review titled Horrendous service
Rated 1 star out of 5
by Courtney - Posted on 24 July 2023
I have now been waiting seven months to be seen by a professional. I have had two appointments cancelled despite being in desperate need of care. Appalling. Honestly worried for the amount of people being failed by this service in Manchester.
Visited July 2023
Mccartney House has not yet replied.
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Review titled Non existent care
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Lucky if they even pick up the phone. High staff turnover, no consistency in care, cancelled appointments and no communication.
Visited March 2023
Mccartney House has not yet replied.
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Review titled Very poor duty of care
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
Had appointments cancelled 4 consecutive times. Last three because she had evenings even though she had clinics and appointments to listed duty of care very poor.
Visited December 2022
Review titled Mccartney House
Replied on 08 December 2022
Thank you for leaving this feedback. We're sorry to hear that you were unhappy about your experience of care. Unfortunately, as your comment is anonymous, we have not been able to contact you to offer support regarding the issues you have raised. Please contact our Customer Care Team on 0800 587 4793 or email customercare@gmmh.nhs.uk so we can look into this further. Thank you.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2022
Nobody ever answers the phone , they do not return calls if you leave messages, and do not follow up with calls when they say they will. I’ve just phoned customer care but no answer so I will be sending an email. Absolutely disgusting treatment for vulnerable people struggling with their mental health - can’t even get my prescription ! Cqc or whoever need to be involved and investigate.
Visited July 2022
Review titled Mccartney House
Replied on 12 September 2022
Thank you for leaving this feedback. We have passed on your comments to managers and senior clinicians at McCartney House. Unfortunately, as your comment is anonymous, we have not been able to contact you to offer support regarding the issues you have raised. It is positive that you’ve raised your concerns with Customer Care and once you make contact with us, one of our team will be in touch to discuss the concerns you have raised. As a reminder, you can get in touch with Customer Care by calling 0161 358 0600 or email customercare@gmmh.nhs.uk.
Provided by Care opinion
