Prescott House Community Mental Health Team - Ratings and reviews
Reviews
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Review titled Bad Service Overall
Rated 1 star out of 5
by Rae - Posted on 13 April 2024
I have had multiple referalls to Prescott House. All referalls have been rejected and not one reason has been given. I contacted them to be straight forward and ask for the reason as I need a diagnosis. They told me they couldnt find a reason for the rejection on record, told me to ask for another referal. If i do ask for one, this will be my fifth or sixth referal in the past two years and i can imagine it will be rejected again.
Visited October 2023
Prescott House Community Mental Health Team has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
I have received shocking care from this service. No one answers the phone, workers don't return your calls. The medical team need to involve patients in their own care. During a review I was told that I wasn't answering the questions, I was but sometimes I didn't know the answers. Doctors appointments always make me nervous and being mental health staff they should be aware of that. Instead I was advised I was being obstructive and asked if I wanted to help myself. If I could help myself I wouldn't be there. Sometimes my mind goes blank and I find it hard to think of the answers, but this was seen as I was being difficult. I hated appointments with the psychiatrist and it made me nervous when I knew when my reviews were. I was expected to discuss things that I didn't always understand. I'm not the trained professional here
Visited January 2023
Review titled Prescott House Community Mental Health Team
Replied on 10 January 2024
Dear service user I’m sorry to hear you didn’t have a positive experience with our service. I’d be glad to discuss your concerns further and learn how we can improve things for yourself and others. If you’re able to, please contact Prescott House on 0161 357 1202 and ask to speak with the Team Manager. Our line is open from Monday to Friday between 9am and 5pm. Should you wish to make a formal complaint, please email our Customer Care team: CustomerCare@gmmh.nhs.uk. Please note that we are due to change our complaints process from the start of February, so if you need to raise one then, make sure to view our website which will have the latest information about making complaints: https://www.gmmh.nhs.uk/customer-care Yours Sincerely Tracey Booth Team Manager at Prescott House CMHT
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Review titled Fabulous Team
Rated 5 stars out of 5
by Sally Lacious - Posted on 08 March 2024
Nervously attended appointment but soon reassured by reception staff - she was a bit shrill and very northern , but apart from that, really quite nice. The waiting room wasn’t full but as the northern woman explained, this was because Prescott House prides itself on seeing people on time - not letting them wait, in a drafty knife arena. I applaud this attitude, but was rather less impressed by the patient- made ceramic mosaic on the wall suggestive of a cat urinating into its food bowl. Sometimes “ kind “ in occupational therapy efforts should mean “no” rather than “great- you’re doing so well” . Not withstanding this , I was escorted to a lovely room with a substantially built psychiatrist ( who apparently replaced a rather emaciated, but charming outre older psychiatrist), who was spinningly lovely. Poured my heart out and didn’t object to thousand yard stare and occasional yawn. Felt so much better after ventilating. Will be coming again as soon as I can manufacture more complaints to bore my GP with.
Visited April 2022
Prescott House Community Mental Health Team has not yet replied.