Greater Manchester Mental Health NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled talking therapist
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I've been waiting this talk therapy for a long which too many process kinda nuisance Recently I've been suffering from social , bully , hate crime so on . many police came around my place regarding anti social issue I want to manage my daily life more joyful , take care of myself My first Appt . got phone at 9am , 5th December I really want to speak about my recent ongoing anti social issue so on Talking therapist voice was Lakelust tone and no energy , sleepy voice She did not mention her name , First question was point black with sleepy voice , no energy '' Are you take your own life ? or harm yourself and other people ?'' I really shocked . how rude !!! I said no but feel very offend . she asking my medical issue which i do not have on today will be all about questionnaire I do not waste time on this with unprofessional , lacklust , sleepy voice person . Also she asked about my occupation . so i used to interpreter but now i'm in between job she straightforward to me '' you need an interpreter ? so i said, '' No . i am interpreter . used to . '' I really do not waste of my time for this silly question which they need to track down my record before phone so i hang up the phone which save my precious time and no more upset my feeling i really expect reassuring by taking therapy today but just waste of my time and make me upset i think this therapist make my mental health worse I'd rather help my mental heath myself .
Visited December 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled So unfit for purpose it's actually unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
I've been recieving so called "care" from Greater Manchester Mental Health for many years. I've always been made to feel like I'm a drain on precious resources for asking for scraps. You're passed from pillar to post, nobody wants to deal with you, which when you have complex mental health is kind of the last thing you need. There are such long waiting lists for therapeutic interventions (1-3 years), and then when you get to the top of the list and are assessed they just tell you that you're "too complex" and need to be on the next waiting list, another 1-3 years, and so the farce continues. And then, when you can't cope and end up in hospital they say they'll take care of things when you're discharged, get you that care coordinator you've been on the waiting list for (for a year), get you back into therapy, get you more regular psychiatry appointments to review your medications etc. But when you're discharged it's just crickets. No follow-up, no care coordinator, no regular psychiatry appointments, no therapy referral. My psychiatry appointment was cancelled an hour before and they hung up before I could ask when it would be rescheduled for. I finally found out that it has been rescheduled for 3 months time. The community mental health team doesn't even return my calls. The crisis line, presumably set up for people in immediate crisis, doesn't pick up (oh yes, you can leave your name and number and they occasionally call back hours and hours later). I hope they realise that every time someone with a mental illness tries to reach out for support and is met with a shut door it is completely crushing. Absolutely pathetic excuse for a mental health service, and I assure you nobody will be held accountable
Visited August 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I rang because I was feeling incredibly suicidal. I was told to distract myself, watch tv or eat something. When I said I’d already done these things, because I’m not stupid and I know my mental health, I was then told to ring the Samaritans. Thanks for nothing.
Visited May 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled GMMH 24 Hour Helpline
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2022
The helpline I have found to be excellent, although I totally understand frustration about it can take a few hours to get a call and the answerphone, they have so many calls and need more staff, so they can spend the right amount of time to help, otherwise they would have to rush people off the phone too soon before really helping, which would not be good for a lot of people. Most of the staff have been excellent and saved my life, there is always one or two that are not helpful but 7/10 have been life savers, really experienced and listened well and been able to at times to contact my GP or CMHT which has helped so much. I understand in a crisis more than you know sometimes, we need someone there and then, I wish I could triple their budget. I am just so thankful that when I first rang it I got a call back from a really good person. I would urge anyone to keep giving it a go, keep trying it. There are some real angels on there, and one or two not, but most are. Keep trying it until you get one of the angels. GMMH I would urge you to increase your budget for this helpline, so many calls show it is needed. Thank you.
Visited July 2022
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled GMMH 24/7 Helpline Not Helpful
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
The GMMH 24/7 Helpline is non-existent. I made 8 calls between a 90-minute period in the early hours of Monday morning to speak to someone. I was met each time with a minutes worth of music as though you are on hold for someone, then it went straight to the answer machine asking you to leave your name and number and someone will get back to you, I didn’t leave my name or number because past experiences tell me any call back often is hours later. Other issues to review, if the police refer someone to your service because they have concerns for their welfare, it might be a good idea not to call the person at 11pm at night, 24 hours later when there mobile is on silent, and then when you don’t get an answer, you ask the ambulance service to send an ambulance which then arrives at 5am (48 hours after the police incident) waking the person up, a complete an utter waste of NHS resources. GMMH just constantly pass the buck and are not fit for purpose as a mental health crisis service.
Visited July 2022
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled Horrific.
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2022
Phoned the crisis helpline to get some support and help for a friend who is in a mental health crisis. I was met with the most unkind, unsupportive and unhelpful staff member I've ever encountered. I was told she could not speak to me even though my friend is mentally unable to speak for herself at the moment. I told her that my friend is having suicidal thoughts and I'm on suicide watch for her and she cannot be unsupervised and was told that she can't help without speaking to my friend. She sarcastically remarked, 'well if she's really that bad you need to phone 999 or go to A&E' as if we have not exhausted these. No wonder people do not reach out for help when this is what they're met with.
Visited June 2022
Review titled Greater Manchester Mental Health NHS Foundation Trust
Replied on 25 May 2023
Thank you for leaving this feedback. Your review has been passed on to me as I’m the Team Manager for GMMH’s 24/7 Mental Health Crisis Helpline, which we think might be the service you rang. As your comment is anonymous, we have not been able to identify you. Our Helpline provides telephone mental health support to individuals within the Greater Manchester area 24 hours a day, 7 days a week, and is staffed by qualified mental health professionals. This includes nurses, social workers, and assistant psychologists. Our staff should offer a responsive, compassionate service where people’s needs are considered and assessed over the phone ensuring support is provided to them or that they are signposted to appropriate services if clinically indicated. I apologise for any stress contacting our Helpline may have caused you and hope the above information gives you an insight into our service and what we can offer. If you have further concerns, please do not hesitate to contact me in the first instance or alternatively you can speak to the Trust’s Customer Care Team. Caring and compassion is one of our five Trust values, and it is very disappointing to receive your comments about your experience. We aim to provide a high-quality service and are always keen to learn from the experiences of our service users and their family and carers. Without knowing your personal details, I can only respond in a generic way, but please contact our Customer Care Team at customercare@gmmh.nhs.uk or telephone us on 0161 358 0600 or for free on 0800 587 4793 and we will look into this further for you. Best wishes, John Billington Team Manager for GMMH Helpline Mobile contact number: 07967171165 Email: john.billington@gmmh.nhs.uk