Accrington Victoria Hospital - Ratings and reviews
Reviews
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Review titled Can not fault staff
Rated 5 stars out of 5
by Raymond Proctor - Posted on 03 April 2024
All the staff were really pleasant polite and professional, especially the nurses that treated me and the radiologist. Can not fault any part of my treatment. Not only that they really looked after my wife that didn’t feel very well. 11 at of 10
Visited Don't know on April 2024
Review titled Accrington Victoria Hospital
Replied on 04 April 2024
Dear Raymond, What a wonderful review for the staff working in the Minor Injuries Unit at Accrington Victoria Hospital following your recent visit. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled What we all want the the NHS to be!
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2024
I attended Accrington Victoria Hospital this afternoon about 16.15 because last week tripped up and my physiotherapist who I see regularly for another problem examined my foot and was concerned that I might have broken a small bone in my foot and felt it should be xrayed. She suggested I go to the minor injuries department at Accrington if it didn’t settle down. Well although not swollen, after a week it is still very painful so this afternoon I did what she suggested. I was welcomed by a lovely receptionist who asked politely about my problem. She went and consulted with someone and told me a physiotherapist would see me and if necessary they would send me for an x-ray and then told me to take a seat in the waiting room. Within 2-3 minutes the physiotherapist called me in, took me into a clean cubicle, examined me and said he didn’t think it was broken but offered me an x-ray. I accepted and was sent straight to x-ray where I was seen immediately. 5 minutes later I was called back in to see the physiotherapist who confirmed my foot wasn’t broken and gave me advice about how to care for it until it healed. Fantastic team, courteous, kind, efficient and practical - what we all want from our NHS. I was in and out in about 45 minutes. Thank you so much
Visited Physiotherapy on February 2024
Review titled Accrington Victoria Hospital
Replied on 20 February 2024
Dear patient What a wonderful review for the staff working in the Minor Injuries Unit at Accrington Victoria Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback to the team. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Minor injuries unit/xray
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
Visited today 1/9/23 am. Found the receptionist, though very busy, was still kind and polite and apologised for the couple of minutes wait whist he was dealing with another person. Was seen by a nurse after a very short wait and directed to X-ray. All the staff that I met in the X-ray department were kind and professional. After another short wait in the minor injuries waiting room my results were thoroughly explained to me by the same nurse. Very good experience here except that the temperature in the waiting room was 28c (I know this as there is a thermometer in the waiting room) and there was a cleaner in the corridor near reception using a buffing/mopping machine entangling peoples feet up in the wire as she went along, luckily people were paying attention to what she was doing.
Visited Don't know on September 2023
Review titled Accrington Victoria Hospital
Replied on 05 September 2023
Thank you for taking the time to provide your feedback regarding your visit to the Minor Injuries Unit at Accrington Victoria Hospital. I will ensure that your feedback is shared with the senior staff for the department so it can be brought to the attention of the staff. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback and best wishes. Melissa Almond Senior Patient Experience Facilitator East Lancashire Hospitals NHS Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Emilia - Posted on 17 September 2023
I visited today for an infected finger and was really nervous I would be turned away and sent to wait at the urgent care centre in Blackburn as my finger had started to turn purple but I was seen within 30 minutes and I was dealt with by a lovely nurse. Due to the policies I’m unable to name the nurse but would just like to leave a review on how friendly she was and how she put me at ease. She had to ask me a few personal questions and I was a bit nervous about the answers to some of them but she was very understanding and even praised me on overcoming certain barriers in my own life which was really nice as I’ve never been capable of giving myself that praise and because she noticed this, she made sure to big me up and tell me I’d been doing amazing. For documentation the nurse had to ask me what medication I was taking and due to it being a new medication for a recently diagnosed mental illness, I’m still quite embarrassed about it but she was very kind and encouraged me to believe that medication is just a label, it doesn’t make anybody any worse than anybody else just by the name of your medication and what it is aimed towards treating and that as long as it’s working that’s all that matters. She was very kind and encouraging all round and I’m really thankful to have had such a kind nurse deal with me as I was already nervous about the infection but she also noticed this and reassured me I was in safe hands. There were 3 different treatments to offer and she asked me which I would prefer instead of choosing one herself and also informed me what each option would consist of so I could make a proper decision, I’m still very indecisive so I let her decide for me but told her I was really, really worried about pain as there was already so much pain and she chose the least painful option for me. All the way through my appointment she asked me about myself and made conversation about my tattoo and I’ve never come across a nurse who did that and actually seemed genuinely interested. She made jokes, had banter, was very polite and kind and made sure I was comfortable. If there’s a way I can name this nurse so somebody can thank her personally for me, please let me know as I left feeling a lot better than I arrived
Visited Don't know on September 2023
Review titled Accrington Victoria Hospital
Replied on 18 September 2023
Dear Emilia, Thank you for taking the time to provide your feedback regarding your recent visit to the Minor Injuries Unit at Accrington Victoria Hospital. I will ensure that your feedback is shared with the senior staff for the department so it can be brought to the attention of the staff. If you would like to provide further information about your experience, including the name of the nurse you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
6 weeks ago I went to Accrington Victoria to have my bloods done it was a Sunday and a really nice nurse took them, I have been today and I was called a liar and was refused my bloods to be taken from a sister as she said that they never take bloods, what kind of treatment is that? I am absolutely disgusted yes it was a Saturday but isn’t the NHS not 24 hour service? Nobody was in the waiting room or in A&E as I was there as soon as it opened, these bloods are to keep a check on my kidney transplant, the NHS is supposed to be a caring profession, someone needs to tell the sister!
Visited General Surgery on April 2023
Review titled Accrington Victoria Hospital
Replied on 17 April 2023
Thank you for sharing your feedback on the NHS Website regarding your recent visit to the Minor Injury Unit at Accrington Victoria Hospital. I am extremely sorry to hear of this experience and have fed your comments to the department's senior staff. If you would like to provide further information about your experience, you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled 5 out of 5
Rated 5 stars out of 5
by JMac - Posted on 22 April 2023
I attended the Minor Injuries dept this afternoon with a badly infected thumb. I was greeted by a very pleasant receptionist who managed to get me an appointment within 10 minutes. I was seen by a nurse, assessed, treated and out of the building within 40 minutes. The staff were very helpful and professional. I would certainly not hesitate to use this service again (hoping, obvs, that I wont need to !).
Visited Don't know on April 2023
Review titled Accrington Victoria Hospital
Replied on 24 April 2023
What a wonderful review for the staff working in the Minor Injuries Unit at Accrington Victoria Hospital following your recent visit with a badly infected thumb. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact us by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled No telephone response for cancellation of appointment.
Rated 2 stars out of 5
by Patricia Middleton - Posted on 09 January 2023
I have bee on the telephone this morning for two hours trying to cancel an appointment for 11.0clock Wednesday and can not get any response. They keep telling me they are haveing a high response of calls, but I can not stop on the telephone all day to cancel my appointment. Please advise. Patricia Middleton.
Visited Urology on January 2023
Review titled Accrington Victoria Hospital
Replied on 09 January 2023
Dear Ms Middleton I am sorry to hear of the difficulties you have been experiencing in trying to cancel an appointment. If you are still experiencing difficulties in getting through to anyone then you can contact our Customer Relations Team or Patient Experience Team and they can assist you with the cancellation of your appointment. The Customer Relations Team can be contacted on tel number 01254 737000 or via email - complaints@elht.nhs.uk The Patient Experience Team can be contacted on telephone number 01254 733716 or email - PatientExperience@elht.nhs.uk. Once again my apologies for the difficulties in getting through on the telephone and thank you for bringing this to our attention. Kind regards Melissa Almond Senior Patient Experience Facilitator
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Review titled excellent nurses and Doctors
Rated 5 stars out of 5
by Paul Hackett - Posted on 27 November 2022
I used the walk-in and was very pleased with the experience, fast efficient polite and friendly service, I was treated and discharged in 90 mins, what a great example of how it should be done whoever is running the Hospital well done to all the staff involved. the Hospital was spotless and very clean in all the area I when to.
Visited General Surgery on November 2022
Review titled Accrington Victoria Hospital
Replied on 28 November 2022
What a wonderful review for the staff at Accrington Victoria Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Turned Away
Rated 4 stars out of 5
by Anonymous - Posted on 06 September 2022
I attended here after having a reaction to mosquito bites which resulted in large red rashes. I was told straight away we don't deal with rashes here and that id have to go and speak to my GP when they open back up or go to Urgent Care at Blackburn. I wasn't asked anything about the rash and the lady I spoke to on reception just shouted back to a colleague to confirm they don't deal with rashes. I attended Blackburn who said Accrington should have dealt with the issue. It also says on your website to attending for animal bites and stings. The only reason I have given this a high star is because its usually great and I attended here a few months back with a broken toe and was in and out within an hour.
Visited Don't know on August 2022
Review titled Accrington Victoria Hospital
Replied on 08 September 2022
Thank you for sharing your feedback on the NHS Website regarding your recent visit to the Minor Injury Unit at Accrington Victoria Hospital following a reaction to mosquito bites. I am extremely sorry to hear of this experience and have fed your comments to the department's senior staff. If you would like to provide further information about your experience, you can contact the Patient Experience team at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Appointment xray
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2022
Received an appointment for a specific scan. However I had to wait my turn, ‘due to the service being busy’ No apology. I personally found this, rude and perceive that you have no respect or value of my time. This is not an urgent care or emergency unit. Why book appointments on bank holidays and not honour the times? Instead of me having to wait in a que with other minor injuries? Limiting seating which was all taken and having to stand up for 30minutes.
Visited Diagnostic Imaging on May 2022
Review titled Accrington Victoria Hospital
Replied on 04 May 2022
Thank you for taking the time to share your feedback and raise your concerns on NHS Website. I am very sorry to hear of the wait you have experienced when attending for an x-ray at Accrington Victoria Hospital. We sincerely apologise that this has happened and your comments have been shared with senior staff. The Radiology Clinical Service Manager has spoken with the Radiographer involved and confirmed that there were several patients from the minor injury unit along with a couple of patients from GP surgeries which the radiographer was dealing at the time and unfortunately this led to a delay which they sincerely apologise for. If you would like to provide further information about your experience, you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator