Pendle Community Hospital - Ratings and reviews
Reviews
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Review titled Friendly and relaxing
Rated 5 stars out of 5
by Wendy Harris - Posted on 17 September 2023
Visited as an outpatient this week. All staff I met were warm and friendly. The doctor was wonderful. Friendly and humorous. A pleasure to meet which is the first time I've ever thought that about a doctor. I mostly find them patronizing and lacking communication skills. Got a very speedy referral for an MRI too. Restored my faith in doctors. I'd recommend the hospital to anybody if they have the option.
Visited Don't know on September 2023
Review titled Pendle Community Hospital
Replied on 18 September 2023
Dear Wendy, What a wonderful review for the doctor and staff working in the Outpatient Department at Pendle Community Hospital. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Great local service which is patient centred
Rated 5 stars out of 5
by Vicki D - Posted on 22 February 2023
Have often been a bit cynical about what good physio can do but my experience of my treatment over the last nine months has been very positive. My practitioner (am) listens carefully and is both supportive and challenging and provides a range of routines and exercises that certainly have made a difference….thank you
Visited Physiotherapy on February 2023
Review titled Pendle Community Hospital
Replied on 23 February 2023
Dear Vicki What a wonderful review for the staff in the Physiotherapy team at Pendle Community Hospital. Many thanks for taking the time to share this. Our staff always strive to deliver safe, personal and effective care and they will really appreciate your lovely feedback. If there is anything further you would like to tell us about your experience then you can contact the Patient Experience Team on patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Unfriendly and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2022
Myself and my brother brought my dad to this hospital for his appointment which we were rudely advised it had not been booked or confirmed which I can’t understand. The lady who was sat at the front desk was extremely rude and unwelcoming, which I think within a few minutes, she had realized how bad her manners were and continued to improve her manners. We were then advised to go down to the physiotherapy unit to check if our appointment was still booked in there and again, another lady working there was quite abrupt and did not make any of us feel welcome. My poor dad was embarrassed which made me feel so upset. I am so dissatisfied so far with this hospital, we have rearranged our appointments twice now; first was because it hadn’t been confirmed? And now because there was no urologist in on the day of my dads second appointment which in all common sense, should not have been arranged on a date where no one was available, this should have been checked. It really is a shame about why I’ve had to leave this review but I am putting my dad first here and it brings me so much sadness that this is where h has to go just to be messed around and spoken to so disrespectfully.
Visited Geriatric Medicine on April 2022
Review titled Pendle Community Hospital
Replied on 22 April 2022
Thank you for taking the time to share your experience and concerns on the NHS Website in relation to your father's appointments at Pendle Community Hospital. I am very sorry to hear of your concerns and I have shared your feedback with the Matron and Senior Staff for Pendle Community Hospital. If you would like to provide further information about your experience you can contact the Patient Experience team by email at patientexperience@elht.nhs.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator