Birmingham Treatment Centre - Ratings and reviews
Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Deborah white - Posted on 30 December 2023
Came here for a MRI scan. Nothing but praise for all the staff. Very polite and helpful. The radiographers were very understanding when I told them I am claustrophobic..the lady even mended my coat whist I was being scanned. I had a hip replacement at this hospital a few years ago and I have nothing but praise for the staff on this occasion as well. I think the nurses doctors and all other staff should get nothing but the highest praise for the work they do under extreme pressure..they should be respected for what they do for us when we are at our most vulnerable.. thank you.
Visited December 2023
Review titled Birmingham Treatment Centre
Replied on 26 January 2024
Dear Deborah, Thank you for taking the time to leave a review. We are pleased to read of your recent experience whilst having your MRI scan. We appreciate that scans can be daunting and are glad to read that the team were very understanding and responsive to your situation. We have informed the service manager of your positive experience. Kind regards, The Communications Team.
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Review titled A surprisingly pleasant experience
Rated 5 stars out of 5
by Mr ROY SELZER - Posted on 12 November 2023
Accompanied relative to Treatment Centre last Friday and was met with pleasant, helpful staff, from reception, admin, nurses and doctor, as well as helpful car parking assistance. Totally opposite from what I was expecting, based on visiting another large hospital the other side of Birmingham. Well done to all Staff.
Visited November 2023
Review titled Birmingham Treatment Centre
Replied on 16 November 2023
Dear Roy, Thank you for your positive comments about the care you received whilst at City Hospital. We are glad to read the care was excellent and we will pass on your comments to the teams involved. Kind regards, The Communications team.
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Review titled A good experience
Rated 5 stars out of 5
by Bev Morrison - Posted on 06 September 2023
I came to the endoscopy unit today feeling very scared to have my procedure done and the staff understood my concerns and kept me calm I opted for sedation and it went well I would like to thank the staff for being kind and patient with me they didn’t make me feel silly for being so scared x
Visited September 2023
Review titled Birmingham Treatment Centre
Replied on 08 September 2023
Dear Bev, Thank you for your feedback, we understand that attending an endoscopy appointment can be daunting at times and we are pleased to hear that our staff were there to reassure you. We have passed your compliments to the team. Kind regards, The Communications Team
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Review titled Still waiting for appointment
Rated 3 stars out of 5
by Anonymous - Posted on 29 August 2023
Had a urgent referral to haematology should had heard back by 16th august and still waiting to hear about appointment
Visited August 2023
Review titled Birmingham Treatment Centre
Replied on 04 September 2023
Dear patient, I am sorry to read about the delays you are experiencing regarding your appointment. Please email the Communications team at swbh.comms@nhs.net with your details and they will investigate this further for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled Irresponsible time frame
Rated 1 star out of 5
by Jazz Kaur - Posted on 05 July 2023
Been waiting for over an hour regardless of the appointment time with a 2 year old poor service patient who came after us were seen and left
Visited July 2023
Review titled Birmingham Treatment Centre
Replied on 14 July 2023
Dear patient, Thank you for sharing your feedback when recently visiting the Birmingham and Midland Eye Centre. I am sorry that you had to wait for over an hour before you were seen for your appointment. This is due to a waiting lists backlog since the pandemic, which the team are working hard to clear. Sometimes appointments may overrun due to clinical need or other circumstances and I do apologise for any inconvenience caused. Kind regards, Richard Beeken, Chief Executive.
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Review titled Care of the highest standard
Rated 5 stars out of 5
by PAUL HUNT - Posted on 26 April 2023
Had day surgery today at Birmingham Treatment Centre. The staff there were extremely attentive, as a first timer of surgery, this was really reassuring and put me at ease. Thank you all.
Visited April 2023
Review titled Birmingham Treatment Centre
Replied on 11 May 2023
Dear Paul, thank you for sharing your feedback about your recent experience at the Birmingham Treatment Centre. Your comments about staff being attentive and reassuring will be passed onto the surgical services team so they are aware. We wish you a speedy recovery. Kind regards, The Communications Team.