Rowley Regis Hospital - Ratings and reviews
Reviews
-
Review titled Very poor
Rated 1 star out of 5
by Brent - Posted on 05 February 2024
My mother was transferred to Rowley on 1st February 2024 from the QE, for rehabilitation following her recovery from Pneumonia. She is also in palliative care. When transferred I found her to be in pain, I asked the sister of the ward what medication my mom had been given that day, she said she did not know as the two hospitals use different systems. I then asked if the details were not recorded in the patient transfer notes. She said no, when I asked if she thought that this was a failure of the system she got defensive and said no. When I asked her to call the QE to find out what if any medication had been given to my mom, she refused and told me to phone. Amazing caring service for a palliative care patient. Then this afternoon I asked for over 20 minutes several staff if someone could get mom to the toilet, too late after 20 minutes she soiled herself and got very distressed as well as being in pain trying to hold herself. It then took two members of staff 25 minutes to clean and change her and the bed. Then tonight at visiting my sister found someone else occupying the room mom had been in and found her dumped in her bed with her bags in the dining room, left alone for45 minutes.
Visited Geriatric Medicine on January 2024
Rowley Regis Hospital has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Quickly processed by GP surgery for chest x ray following work injury injury general breathing problems over previous months. Radiologist and receptionists were all extremely friendly, efficient, happy and quick to provide any advice asked of them. Results also returned to GP surgery within a week even though expected time span given was 3-4 weeks. Easy to find hospital and correct department due to signposting.
Visited Don't know on June 2023
Review titled Rowley Regis Hospital
Replied on 19 June 2023
Thank you for your positive feedback around the treatment you have received within Radiology and your overall experience when visiting our hospital. I am glad to read that it has helped you tremendously and I will pass on your comments to the team so they are aware. Kind regards, The Communications Team.
-
Review titled Nothing changed since last visit
Rated 3 stars out of 5
by Anonymous - Posted on 31 January 2023
Since my last blood test where my name was shouted quietly from a distance and expected to get there in less than 2 seconds before they ask where you are, it seems nothing has changed. Once again I was called from a distance as the staff don’t bother getting up from their chairs, I felt sorry for the elderly lady who had to quickly rush as they kept shouting her name. Phlebotomist (same as last visit) didn’t even look away from her computer when I arrived and wasn’t exactly the most pleasant. Didn’t follow correct procedures for cleansing skin prior to blood test as she lightly wiped for no longer than a second before inserting needle, and once again left a massive painful lump on my arm, which despite many blood tests has only happened once before, which happened to be done by the same person! As a nurse I get that sometimes these things happen however the waiting room was completely empty and they were hardly rushed off their feet to justify this kind of laziness
Visited Don't know on January 2023
Review titled Rowley Regis Hospital
Replied on 03 February 2023
Dear patient, thank you for sharing your feedback about Rowley Regis Hospital. This is not what we would expect from our staff when treating our patients and would like to investigate this further. Please could you email details of the date and time of your visit to Suki Atkar at sukvinder.atkar@nhs.net who will be able to look into your concerns. Kind regards, Richard Beeken, Chief Executive.
-
Review titled Brilliant physio dept.
Rated 5 stars out of 5
by Heather Wilkins - Posted on 07 October 2022
I attended for a review appt after being given shoulder exercises 2 weeks ago. The difference is amazing. I have attended several times over the years for physio, and have always been very impressed with the skill, knowledge and care shown by every physiotherapist. This department is a credit to the Trust.
Visited Physiotherapy on October 2022
Review titled Rowley Regis Hospital
Replied on 31 October 2022
Dear Heather, thank you for your positive feedback around the physiotherapy you have received. I am glad to read that it has helped you tremendously and I will pass on your comments to the team so they are aware. Kind regards, Richard Beeken, Chief Executive.
-
Review titled Lost my blood test results
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2022
Been waiting over a month for my blood test results so i rang me surgery and they informed me that they have been lost. My doctor said do you just want to wait for them to turn up. Absolute joke i am in cronic pain.
Visited Don't know on September 2022
Review titled Rowley Regis Hospital
Replied on 16 December 2022
Dear patient, I must apologise for the delay in receiving your blood test results. If you have still not received them, please could you contact Sukhvinder Aktar, phlebotomy service manager, by emailing her at sukvinder.atkar@nhs.net and she will be able to look into this issue further so she can help to resolve the matter. Kind regards, Richard Beeken, Chief Executive.
-
Review titled Good luck to hard of hearing patients
Rated 2 stars out of 5
by Anonymous - Posted on 17 August 2022
Attended for a blood test. The waiting room was empty so I was in and out very quickly, the only positive from this experience. I heard my name being called from a distance but as I have never been before wasn’t sure where it was coming from- I found the blood test area and there was 2 staff members sitting in their chairs facing away from the waiting room talking amongst themselves asking if “anyone was moving yet”. They don’t even bother getting up from their chairs or glancing towards the waiting room to see if anyone is coming or if patients can hear them calling, good luck to any hard of hearing or elderly patients that will be attending this department. The waiting room was empty so were hardly rushed off their feet busy to actually stand up and call people in.
Visited Haematology on August 2022
Review titled Rowley Regis Hospital
Replied on 26 September 2022
Thank you for your feedback about Rowley Regis Hospital. I am sorry that you found the staff members unhelpful when attending your blood test. This is not the kind of treatment that we would expect. I will ensure your comments are passed onto the service manager for the unit so they can look into this further and address your concerns. Kind regards, Richard Beeken, Chief Executive