Sandwell and West Birmingham Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled All staff
Rated 1 star out of 5
by Khushdeep kaur - Posted on 16 March 2024
One of the worst hospital. Waited for 2 days, for 7-8 hours. I lost my baby due to them. I had called ambulance, replied no ambulance available, went to emergency, such a long waiting, nothing examined said everything normal. Not treated at time I had a miscarriage. Worst hospital 👎
Visited March 2024
Sandwell and West Birmingham Hospitals NHS Trust has not yet replied.
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Review titled Wonderful staff and care
Rated 4 stars out of 5
by Bev Sheridan - Posted on 22 February 2024
After sustaining a deep leg wound on 11th November which I attended A&E I subsequently having to attend the UTC every two days for the dressings to be changed, as my GP practice had applied incorrect dressings which had worsened the injury. After attending the unit 36 times over a 12 and 1/2 week period I was finally discharged on 6th February. I must praise all staff who looked after me for the professional and caring manner. After so many visits it felt like meeting with friends who kept my spirits up and looked after me over the busy Christmas & New Year period. A big thank you to all the staff who looked after me.
Visited February 2024
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 27 February 2024
Dear Bev, Thank you for taking the time to leave a review. We are pleased to read of your recent experience after attending A&E at Sandwell Hospital. We will pass on your comments to the teams involved so they are aware of your feedback. Kind Regards, The Communications Team
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Review titled Disgusting walk in centre
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
7 hours I waited to be seen today , 3 times I asked how long I'd got to wait and was greeted by rude reply , it's a shambles , seen by triage who then decide how urgently you need to be seen , after 7 hours I admitted defeat I felt to ill to wait any longer
Visited January 2024
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 22 January 2024
Dear Anonymous, I am sorry to read of your recent experience at the walk-in centre. It is not clear which centre you attended but if it was at Sandwell or City Hospital they are run by Malling Health and can be contacted on the following email address: https://malling.health/about/. Please let them know of your feedback, so they can look into your complaint. Kind regards, Richard Beeken
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Review titled Designated fire exit locked Sandwell General
Rated 2 stars out of 5
by Anonymous - Posted on 25 January 2024
Having gone to Sandwell General main outpatients department there is a sliding door which is automatic and then there's a door across from there which you would manually open, the only problem is that door is locked and it is a designated fire exit. What sort of hospital management locks a fire exit which would hamper the evacuation of visitors, many who would be elderly people. When this was highlighted to security a man posing as Security Manager told me "oh people can just use the other exit door." This is the sort of dismissive attitude about health and safety that shows this person hasn't a clue that they can state "oh people can just use the other exit door" there are supposed to be two doors available in the event of an evacuation on the ground floor. Yet one is locked and compromises the evacuation it's as simple as that. It is illegal to lock a fire exit, the fact of the matter also there is a button to press which hasn't got any signage to highlight the button. Even when security pressed button the door was locked and door couldn't open., It seems management and security have become complacent with having that door locked in the first place and it seems to be an issue for them to be told that the door is not supposed to be locked as it is a fire exit. The safety of the people who enter this hospital is paramount but it seems this manager couldn't care less about safety. I've had to contact West Midlands Fire Services with pictures of the offending door explaining the situation.
Visited January 2024
Sandwell and West Birmingham Hospitals NHS Trust has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
My son was admitted with in 24 hours he had all the tests he needed at City Hospital had to have surgery, transferred to Sandwell, with in 2days had his op, this was all with in 2 weeks, back home now recovering, doctors, nurses, all staff were excellent thank you Sandwell for giving my son his quality of life back.
Visited May 2023
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 14 June 2023
Thank you for your positive comments about the care your son received at City Hospital. We are glad to read the care was excellent and that he is now back home recovering. Kind regards, The Communications Team.
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Review titled Highly Recommended Prof Team
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
cardiology team especially cath lab team incl. d7 & cardiac outpatient ward absolutely fantastic team throughout - very professional, thorough and caring… great follow up and all hcp’s were very good at ensuring that I understood my condition treatment and medication. thank you all so much.
Visited March 2023
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 11 May 2023
Thank you for sharing your feedback regarding the care you received under the cardiology team. We will pass on your experience to the service. Kind regards, The Communications Team.
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Review titled Don't have a clue
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
My son who is 2 has been awaiting grommets was on a 2 year plus waiting list. Was then told that if I get a letter extradite that he wouldn't have to wait that long and that in January on 2023 he was on a 6 month wait thanks to the extradite letter from the gp. Go to call them on the 1st march to then be told the letter didn't do anything and he had a further 15 month wait for a child who cant hear doesn't speak is very development delayed. Doesn't have an understanding of life can't twll you what's wrong the system is a mess don't tell me my child only has so long to then reverse what was said. The consultant excepted the extradite letter but yet whats the point if it done nothing.
Visited March 2023
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 12 May 2023
Thank you for bringing this to our attention. We would like to look into this further so that we can help to resolve the situation. Please could you share your contact details with the Communications Team, by emailing them at swbh.comms@nhs.net so they can investigate further. Kind regards, Richard Beeken, Chief Executive.
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Review titled Absolutely disgusting
Rated 1 star out of 5
by Leanne - Posted on 22 December 2022
Take my son to the ENT and the staff in there were absolutely disgusting to us my son has autism and ADHD and I was told oh he doesn’t look autistic by the doctor and the nurse in the ENT I will not be returning to this hospital as I’m sure NHS should know autism and ADHD is a hidden disability and I’m utterly disgusted with the service here
Visited December 2022
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 30 December 2022
Thank you for highlighting your experience when attending our ENT department at Sandwell Hospital. I am sorry about the way our staff behaved when you visited the service – this is not acceptable. I will ensure your feedback is passed onto the ENT department immediately and we will address this will them. We will also work with them to improve the way patients with autism, ADHD and other similar conditions or disabilities are cared for by this department. This is not the standard of care we expect for our patients and I apologise unreservedly for this kind of behaviour. Kind regards, Johanne Newens, Chief Operating Officer.
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Review titled Poor management
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2022
I’m very disappointed with the care and efficiency of the service at Sandwell utc and paediatric department. I bought my 13 year old son to be seen as 111 referred him there. He was vomiting constantly and almost fell after using the loo as he was feeling very dizzy and he pressed the emergency button but no staff came so I walked him out slowly from the loo and saw them in the corridor. All they were concerned was about how to stop the noise from the emergency buzzer. I was then sent to the paediatric department waiting for several hours before the doctor was anywhere to be seen. I came in with my son at 4.45 and doctor saw my son at 11.30 and waited further 4 hours for blood results. Staff are under trained. My son was left hungry from 4.45pm. The management of the hospital is appalling. Staff at the UTC sandwell are rude. As I came into the car park. I spotted a car park space, however a staff from the utc decided to stand in the bay so I don’t park there and she refused to move as I reversing, I then realised she was standing there so her colleague can park. I was left to park very far and it made it difficult for my son to walk as he was feeling dizzy. They both ignored the fact I was attending the utc. I am very disappointed with the mistreatment.
Visited August 2022
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 10 August 2022
I am sorry that you experienced a poor experience in using the Urgent Treatment Centre. I will ensure the staff working in the service are aware of your complaint. If you would like to contact me with further details I will look into the treatment and care your son received. Please email swbh.comms@nhs.net with any further information you are happy to share. Kind regards, Richard Beeken, Chief Executive Officer
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Review titled Terrible service
Rated 1 star out of 5
by Marie - Posted on 06 July 2022
My partner took our 3 year old son to A+E yesterday evening with a suspected broken arm. Waited there for almost 3 hours without even being triaged. Begrudgingly, the receptionist informed there were 8 people in front of him just to be triaged, after I asked how much longer we’d have to wait. Eventually I gave up. Left the hospital without being seen by anyone as by this time, my son hadn’t eaten and it was 9.30pm, he was exhausted and cold. This morning I took him to New Cross. Arrived at 9.00am. He was triaged, x-rayed and fixed (pulled elbow popped back into place) and we were home before 11am. I have worked for the NHS since 2010 so I understand first hand the strain on service and the ongoing issues. However, to wait almost 3 hours not to be even triaged for a child under 5, who is in visible pain and distress is unacceptable. I won’t be visiting Sandwell hospital anytime soon and will continue to travel to New across should the need ever arise again.
Visited July 2022
Review titled Sandwell and West Birmingham Hospitals NHS Trust
Replied on 26 July 2022
Thank you for your message raising the issues about the long wait time at Sandwell Hospital. I am sorry for your experience and I have passed on your feedback to the A&E team so they can look at ways of improving the service. Kind regards, Richard Beeken, Chief Executive.