Rotherham IAPT - Ratings and reviews
Reviews
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Review titled Extremely poor experience
by Anonymous - Posted on 02 April 2024
I was asked to refer myself to this service by my midwife due to family issues and struggling in the initial postpartum period. I had a phone call assessment at 4 weeks postpartum. In advance of this I had completed a questionnaire for depression and one for anxiety. During the call I was advised that according to my answers I was scoring low for both. I explained the reasons for being asked to refer myself by the midwife and that I expected the questionnaires to come back with that, as the help I needed was for a very specific family situation and was more for CBT and coping mechanisms around that. The family situation is something I have accessed counselling for in the past and has had a big impact on my life, something I explained on the phone. I was then advised that due to the questionnaire scores indicating I didn’t currently have anxiety or depression, the service wouldn’t be able to support me. The person did offer to listen to what had happened on this phone call, but that would be it. I found this extremely upsetting and frustrating, something that I expressed on the call. We are asked to reach out to services like this when support is needed, only to be met with no help. I then received a follow up text message, with a link to a paid for counselling service. I feel the service would benefit from a more human approach, where the staff can make an informed decision on a patient rather than a computer effectively making the decision on whether someone needs help or not. I have accessed this service in the past and had a disappointing experience then too. Then it was established I did need support, but that never materialised. I was really hoping for a different experience of the service this time. Overall extremely disappointing and I’m not at all surprised at why people have no faith in the NHS mental health support.
Visited April 2024
Review titled Rotherham IAPT
Replied on 03 April 2024
Hello, Thank you for your feedback. I can assure you that I will be looking into the issues you have raised; however, in order to assist, it would be helpful if you contact me on 0800 015 4334 or rdash.pals.email@nhs.net to discuss your concerns in more detail. Thank you, Kind regards PALS Coordinator Rotherham Doncaster and South Humber NHS Foundation Trust
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Review titled Not confidential or reliable for support
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Accessed support due to a number of issues including grief, stress with relationship and work. I was told they couldn’t support me as it is ‘situational’ they also said they would be contacting a service involved with me to inform them I had accessed support and why. This service is meant to be confidential (unless they feel your a risk to yourself or others) which I was not! Yet they still said they are sharing this information without my consent! And also they are not offering me support for what I’m going through! Yes it might be situational however that doesn’t change the way I am currently feeling - so what support is available for people going through situational depression, anxiety and stress?!
Visited February 2024
Review titled Rotherham IAPT
Replied on 12 February 2024
Hello, I have received your comments today and I am sorry to note your concerns. I can assure you that I will be looking into the issues you have raised; however, in order to assist, it would be helpful if you contact me on 0800 015 4334 or rdash.pals@nhs.net to discuss your concerns in more detail. Thank you, Kind regards PALS Coordinator Rotherham Doncaster and South Humber NHS Foundation Trust
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
I have just completed 4 months of therapy through this service and I couldn't recommend it highly enough. I was able to self refer directly to the service through the GP/NHS App which was brilliant as didn't need a GP appointment first. The therapist made me feel at ease instantly and throughout the treatment course has really listened and understood my concerns. I was given excellent advice within my treatment sessions and how to be proactive with my treatment outside of the sessions. I have just been discharged but was reassured of support I can access in the future if needed. I really appreciate all the support I was given and feel I am in a much better place for it.
Visited December 2023
Review titled Rotherham IAPT
Replied on 12 February 2024
Hello, I would like to take the opportunity to thank you for your kind comments on behalf of Rotherham Doncaster & South Humber NHS Trust. Your feedback will be shared with our staff. All feedback we receive is highly appreciated for continuous improvement of the service to deliver the highest standard of care. Thank you, Kind regards PALS Coordinator Rotherham Doncaster and South Humber NHS Foundation Trust
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Do not go through these for mental health Or looking for therapy. Under qualified people you speak to for the assessments. No manners and don’t understand at all. If you need therapy or help try pay for it yourself.
Visited March 2023
Review titled Rotherham IAPT
Replied on 29 March 2023
Hello, I have received your comments today and I am sorry to note your concerns. I can assure you that I will be looking into the issues you have raised; however, in order to assist, it would be helpful if you contact me on 0800 015 4334 or rdash.pals@nhs.net to discuss your concerns in more detail. Thank you, Kind regards PALS coordinator RDaSH