Reviews

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1. Review titled Minor injuries unit door

   ★★

   Rated 2 stars out of 5

   by Aidan Paul - Posted on 25 September 2023

   Minor injuries unit door was locked, with no sign of anyone inside. We arrived at 8 and waited until 8.30, before we walked around and asked a member of staff when it would open. They suggested trying the bell, which we couldn’t see. It was just a white switch, with no label saying it was a doorbell. Someone answered as soon as we rung the bell and service was fine and staff friendly from that point on. When waiting, another patient struggled to get through the door (still locked) so I had to go open it for him. Door was then put on latch by a member of staff, so was open 45mins after supposed open time of 8am. I would suggest a clear label/directions to the bell, and ensuring the latch is unlocked at 8am. Luckily our issue wasn’t too serious, but can imagine this situation being quite stressful for someone with a more serious injury/ailment.

   Visited Don't know on September 2023

   Report as unsuitable

   Uckfield Hospital has not yet replied.

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