Cavendish House - Ratings and reviews
Reviews
-
Review titled Lack of care
Rated 2 stars out of 5
by SimonL - Posted on 18 February 2024
After being referred to Cavendish house by my GP and contacting Cavendish house I have yet to be triaged after two weeks of waiting. Just another example of how an underfunded sector just doesn’t care for the patient. Deplorable.
Visited February 2024
Cavendish House has not yet replied.
-
Review titled Re prescriptions - poor service.
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
I have to be honest, Cavendish house seem to think it perfectly acceptable that patients can go without their medication for any length of time. Kind of a tough luck attitude.They make no effort whatsoever to ensure a regular stream between themselves and whatever pharmacy they send their prescriptions to. The patients constantly have to go back and forth for their mental health medications and Cav. House don't always answer/help - This delay does not help their state of mind. It is abysmal and needs sorting asap please.
Visited August 2023
Review titled Cavendish House
Replied on 29 August 2023
Thank you for taking the time to share your concerns. I am sorry you have had a disappointing experience of our service. We will be sure to share this with the operational managers at Cavendish House for learning. Should you wish to raise this as a concern or complaint please do not hesitate to contact our Complaints and PALS Team on 0300 304 2198 or via email: pals@spft.nhs.uk Kind regards,
Provided by Care opinion
-
Review titled Wouldn't recommend using
Rated 2 stars out of 5
by Rachel - Posted on 03 February 2023
Was classed as an urgent case, but had my appointment cancelled. When I requested for the doctor to call me, his secretary got very rude and said he is unable to call. (I was requesting a call back, when he is available). I had a prescription that was meant to be sent to a pharmacy from here, but the pharmacy never recieved it. When I called Cavadish house to chase, the secretary got very rude again and said to try the pharmacy. It is a constant back and forth. The doctor I am dealing with is wonderful and very helpful. He is understanding and listens. I would defiently recommend him.
Visited February 2023
Review titled Cavendish House
Replied on 13 March 2023
We are very sorry to hear of your recent experience, we are keen to learn from your feedback and would invite you to contact our Complaints & PALS directly via pals@spft.nhs.uk so that we can discuss this further with you
Provided by Care opinion
-
Review titled Needs improving
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Cancelled appointment to see dr within 15mins of being due to see a dr. When you try call them all you get is ringing out no one to speak to . They don’t really care about the patients suffering with mental health.
Visited February 2023
Review titled Cavendish House
Replied on 13 March 2023
We are very sorry to hear of your recent experience, we are keen to learn from your feedback and would invite you to contact our Complaints & PALS directly via pals@spft.nhs.uk so that we can discuss this further with you
Provided by Care opinion
-
Review titled An Essential Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Most people struggle to talk about their mental health including me, but I really felt the need to express how important it is to reach out. I had an appointment at Cavendish House and from the moment I reached out I was treated with kindness, respect and complete understanding. The Psychiatrist I saw, who is now supporting me, was the best I have ever seen. His knowledge, his compassion, his approach to all I am going through blew me away. Not only did he listen, he heard me, in a way others have not, in the past (no disrespect to other psychiatrists). In fact there were moments when I never had to say a word because he knew exactly what my thoughts were. I felt completely safe and able to express myself and for the first time I felt no shame. I live with Bipolar and have never been open about it, I saw it as a label I never wanted and hid away because of it. I finally feel I am getting the help I need. So I encourage anyone to reach out. Lastly I would like to say how very grateful I am to Cavendish House and my Psychiatrist.
Visited November 2022
Review titled Cavendish House
Replied on 13 March 2023
Thank you so much for choosing to share feedback about your experience with us. I am so pleased that it was a positive one for you and I will be sure to pass this on to the local team so that they hear it and use as an opportunity to learn and improve. Kind regards, Alex Garner Head of Participation Engagement Department Sussex Partnership NHS Foundation Trust
Provided by Care opinion