Aldershot Centre For Health - Ratings and reviews
Reviews
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Review titled 3 hour wait on hold!
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
Trying to get through to any department at this health centre is beyond a joke! I waited for 3 hours on hold to try get an appointment, I hung up in the end because just noone was answering. How am I meant to be getting the care I need if I can't even make a simple appointment. Staff are extremely rude and act like you are putting them out by helping you I'm any way. I ended up going to another health centre due to not getting anything from Aldershot.
Visited March 2024
Aldershot Centre For Health has not yet replied.
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Review titled Confusing practise, receptionists needlessly rude
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2023
What isn't made clear is that there are multiple GP surgeries in this one centre. If you try to telephone the centre number, there are options to select to be routed to the correct clinic. However, the clinics names have changed. The prompt said "for all other clinics, please wait", which I did. when the phone was answered by the receptionist, she was incredibly rude, sarcastically asking me why I would even try telephoning this number given the clinic's number changed four years ago. When I tried to explain that not only was I not aware of the correct contact and also that the options needed to be updated, she kept on cutting across me with her sarcastic remarks. Seriously, if it's compassion you're looking for at the doctors, you're not off to a good start if this is what the reception is like.
Visited September 2023
Review titled Aldershot Centre For Health
Replied on 09 October 2023
Thank you for taking the time to share your experience. I was sorry to read it was not a positive one. If you would like to raise a complaint or formal concern about this please email frimleyicb.southeastcomplaints@nhs.net Kind regards
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by PDW - Posted on 28 July 2023
Since Ald C for H opened I have attended here over the years maybe a dozen times for Blood tests and appointments with specialists. I have never experienced anything but first rate service. All Nhs staff helpful, polite and appointments rarely late. Only ever once needing more than one hours parking, and always found spaces. A great experience.
Visited July 2023
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for your kind words. I will ensure these are shared with the team. Kind regards
Provided by Care opinion
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Review titled telephone
Rated 1 star out of 5
by Sue King - Posted on 11 November 2022
i have been trying for 2 days to call the number however regardless of which option i choose the line cuts off almost immediately. how is anyone supposed to get the results of a scan which is now nearly 2 months since the actual scan. lets just hope that there is not a serious problem as getting anywhere with the place is impossible. i am going to have to actually come into the centre taking time out of work to get something that should have been sent to my GP. needless to say i am very unhappy, can't say with the service because as far as i can see there is no telephone service provided. i can appreciate that you are busy but being kept waiting in a queue for ages is preferable to nothing
Visited October 2022
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for sharing your concerns and I am sorry you've had such a frustrating experience. Should you wish to raise these as a concern or complaint you can do so by contacting the Complaints and PALS Team. For mental health this would be on 0300 304 2198 or via email: pals@spft.nhs.uk. Alternatively, for physical health 0300 613 6530 or via email: fhft.palsfrimleypark@nhs.net. Kind regards,
Provided by Care opinion
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Review titled Terrible
Rated 1 star out of 5
by Hampshire resident - Posted on 11 January 2023
Still waiting after 6 months to get results of tests. GP unable to get results. Absolutely shocking. Fortunately I don’t have cancer.
Visited August 2022
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for your comments and I am sorry to hear of your experience. If you would like to raise this as a complaint please contact our Complaints and PALS Team on 0300 304 2198 or via email: pals@spft.nhs.uk Kind Regards
Provided by Care opinion
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Review titled Excellent patient care
Rated 5 stars out of 5
by KayH - Posted on 13 July 2022
I had a CT Colonography which was carried out by a Radiographer who was thoughtful, considerate and gentle. I was told what was going to happen, and then when it happened. Thank you for making me so relaxed. Excellent service.
Visited July 2022
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for sharing your experience, I am glad to hear it was a positive one. We will be sure to share your comments with the appropriate staff. Kind regards
Provided by Care opinion
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Review titled Disgraceful customer service
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2022
From the lack of responses from the doctors, to mistakes being made, to the hold times and the receptionist attitudes - an entire lack of patient care across the board.
Visited May 2022
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for sharing your concerns and I am sorry you've had such a frustrating experience. Should you wish to raise these as a concern or complaint you can do so by contacting the Complaints and PALS Team. For mental health this would be on 0300 304 2198 or via email: pals@spft.nhs.uk. Alternatively, for physical health 0300 613 6530 or via email: fhft.palsfrimleypark@nhs.net. Kind regards,
Provided by Care opinion
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Review titled Pharmacy do not bother
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2022
Third time in as many weeks I go to pick up a prescription and the pharmacist is out, another waste of money on parking and another return trip. Very poor service.
Visited April 2022
Review titled Aldershot Centre For Health
Replied on 29 August 2023
Thank you for sharing your concerns and I am sorry you've had such a frustrating experience. Please be assured we will share this for learning. Kind regards,
Provided by Care opinion