Upton Hospital - Ratings and reviews
Reviews
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Review titled Very rude and poor service
Rated 1 star out of 5
by ShreeRam G Ranganathan - Posted on 11 August 2023
Dad was referred as an urgent case in early June and a admin staff came in and met us on 16th June. We have not had a follow-up appointment after that and have highlighted that dad has visa issues and has been detiorating. The receptionist who answered the phone was quite curt and rude to me and then to my wife. I highlighted to her that she was rude and she asked me to complin if I wanted to! - My worry is that not only have we not been serviced coming in as an urgent case, but also no clear time of action has been shared, in addition to been treated as if we are third rate citizens!
Visited Memory services on August 2023
Review titled Upton Hospital
Replied on 17 August 2023
Dear Shreeram, Thank you for your posting and I am sorry to learn that you were unhappy with staff attitude and the care provided to your father. Please contact me, in confidence, so that we can discuss your concerns in greater detail and provide you with a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Further information can be found here. https://www.healthwatch.co.uk/ Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust Tel: 01189043467 E mail: pals@berkshire.nhs.uk
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Review titled Terrible practice.
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
I went in for emergency treatment. The Dentist looked at the tooth where I was experiencing pain, and decided it needed a temporary filling - the tooth was filled without any cleaning beforehand. I visited a pharmacy on the way home as I needed stronger pain killers. The Pharmacist was suprised I had not been prescribed antibiotics, as he believed I should have been when I explained the pain was running from the tooth and into my ear - which had also been explained to the Dentist. When I woke up the next day, my gum was swollen and tender, my face puffy, and there was still pain running into my ear. After many phone calls (and one received from a lady calling from the community dental clinic from Upton hospital, saying I should enrol for an nhs dentist, or go private, and that the Dentist there was refusing to see me) I ended up having an emergency appointment elsewhere. It was confirmed there I had a Absess - antibiotics were prescibed. The treatment I received in Upton Park was far less than what I deserved. People in the medical profession have a duty of care - and Upton Park failed miserably.
Visited Don't know on March 2023
Review titled Upton Hospital
Replied on 06 July 2023
Dear patient, Thank you for your posting and please accept my apologies for the delay in responding. I am sorry to learn of your pain and discomfort following your treatment. Please contact me directly, in confidence, so that we can discuss your experience in greater detail and carry out a full review. Your feedback will be valuable in enabling us to improve our service moving forward. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for Health and Social Care. https://www.healthwatch.co.uk Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467 Email: pals@berkshire.nhs.uk
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Review titled A job well done!
Rated 5 stars out of 5
by Shaheen Moghul - Posted on 14 January 2023
Excellent service and knowledgeable staff. Very happy with my appointment and the care I received. Would highly recommend. Thank you very much!
Visited Podiatry on January 2023
Review titled Upton Hospital
Replied on 16 January 2023
Dear Shaheen, Thank you for your posting and kind comments. It is pleasing to learn that you were happy with your care and treatment at Upton Hospital. Please contact me so that we can establish which service you are referring to. I can then share your feedback with staff concerned. I am sure that they will appreciate this recognition for all of their hard work. Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust Tel: 01189043467 e mail: pals@berkshire.nhs.uk