King Edward Vii - Ratings and reviews
Reviews
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Review titled Great caring team
Rated 5 stars out of 5
by Paul Trevena - Posted on 05 July 2023
The podiatry team are always caring and dont just focus on feet, they make a point of asking about the health of the whole person including mental health. It's a pleaseure to receive care from such a positive team, whilst they obviously take pride in the NHS and their work. They are also realistic about peoples lifestyles and are non judgemental. The are a great caring team and I am very greatful to receive their care
Visited Podiatry on June 2023
Review titled King Edward Vii
Replied on 06 July 2023
Dear Paul, Thank you for your email and kind comments We are pleased to learn that you were happy with the service at King Edward V11 Hospital. I will share your feedback with staff concerned. I am sure that they will appreciate this. Kind regards, Trevor Lyalle Patient Advice& Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467. Email: pals@berkshire.nhs.uk
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Review titled Bad practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
I went there to have diabetes program ( diabetes centre ) as a group And was a lovely lady , who was, unfortunately ( blind, and deaf ears) she ask the person in charge ( kindly) to talk little bit loud, and, Near to her. But the person in charge, find the question; annoying . She didn’t like. The other people ,start, make they frustration . And start laughing about the situation.( lady -blind and deaf ) I ask one person ,to not laughing, and give respect to ,the lady who Was unfortunate about life. He told me to shut up. And I reply, to shut up himself. In that moment, the ( Lady in charge ) Start to shout at me . Instead, to keep the situation under control , And defend that poor lady . Make all situation very bad. Unprofessional, uncomfortable , and no manners. Always ,help first The Unfortunate!!!!!
Visited Diabetic Medicine on December 2022
Review titled King Edward Vii
Replied on 07 December 2022
Dear Sir or Madam, Thank you for your email and I am sorry to learn that you were unhappy with the way that this group was run. I will share your feedback with our service lead so that we can investigate this and improve our service. Please contact me directly, so that we can discuss your experience in more detail. It will help us to address your concerns more specifically. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for health and social care. Contact details can be found on our website www.berkshirehealthcare.nhs.uk Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel:01189043467 E mail: pals@berkshire.nhs.uk
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Review titled Over 55 years of age and no support anymore
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Been with this audiology NHS trust since 2010 for hearing loss and referred by ENT Consultant. Now classed as age related hearing loss as over 55 years of age. They will now not support me for hearing loss. Referred back to GP who says I have to self refer myself for hearing aids to Buckinghamshire and Oxfordshire Age Related Hearing Loss service. Now no where is local for me to get hearing aids. Nearest centre is 12 miles away. I find this not helpful as you get older. This Audiology apartment have been great in looking after my hearing loss. The staff have been great and I know it is out of their hands, but I feel like now as I am older you are left in limbo and harder to access care for hearing loss, when the need now is greater than when I was younger to get easy and close access for care.
Visited Audiology services (community) on December 2022
Review titled King Edward Vii
Replied on 11 July 2023
Dear Patient, Thank you for your posting and we are sorry that you are finding it more difficult to access the service that you need. I have contacted our Head of Service with your concerns. Unfortunately, since 2019, we are no longer commissioned to provide adult hearing services for patients who meet the Any Qualified Provider referral criteria for patients living in Berkshire . We continued to see Buckinghamshire patients in error for a time but this was reviewed in 2022 as very small numbers of patients were being seen, but the difference in waiting times, reporting and patient journeys was causing confusion to our staff and patients. To avoid a postcode lottery type system for patients in Buckinghamshire and Surrey, as a team we elected to have one system for all patients, to avoid further confusion for our administrative and clinical staff. This was communicated to Clinical Commissioning Groups and GPs. The Any Qualified Provider system aims for patients with age related hearing losses to be offered a choice of providers, who all work to NHS standards, but may be high-street providers as well as NHS hospitals. We do not have any control over who the Integrated Care System gives these contracts to, or where they are located. We do still see older patients, but their hearing loss has to meet our complex patient criteria. We do appreciate that for patients who have previously been under our care, this creates confusion, and we always seek to explain that their GP should be able to provide them with a list of AQP providers and then the patient can select their preferred option. For many patients, this has meant a change in their hearing care provider, but the standard of care should remain the same. We hope that helps in response. We are pleased that you were happy with the service we provided. Please contact me if you would like to discuss this further or require further clarification. Alternatively, you could contact your local Healthwatch organisation for assistance. Healthwatch are the consumer champions for Health and Social care. https://www.healthwatch.co.uk/ Kind regards, Trevor Lyalle Patient Advice & Liaison Service Berkshire Healthcare NHS Foundation Trust. Tel: 01189043467 E Mail: pals@berkshire.nhs.uk