Warrington and Halton Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
Been waiting for paramedics turn up for my dad and didn’t turn up what my dad Gp requested for home visit my dad he’s 88 with bowel cancer and may have chest infection and can’t breathe properly and the nhs has neglected my dad
Visited March 2024
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 12 March 2024
Hello, We are sorry to hear about your wait for the paramedics to come to your dad. Your review is for North West Ambulance Service and not Warrington and Halton Teaching Hospitals NHS Foundation Trust, as we do not manage the paramedics/ambulances. We hope that your dad is comfortable and receiving treatment. We would advise that you contact the following to discuss your dad's care episode: Cheshire and Merseyside Integrated Care Board for GP care and North West Ambulance Service for the paramedics. The Communications Team
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Review titled Staff attitudes
Rated 4 stars out of 5
by Anonymous - Posted on 10 February 2024
When attending AE department with my son in law the receptionist didn't greet us, waited for us ask what information she required. Throughout our interactions she was chewing gum with her mouth open and her hair was over her face and not tied up off her collar as per uniform policy. As the first point of contact for us and all patients attending the department she gave a very poor impression of the Trust. Fortunately the clinical staff were all friendly competent and professional. The receptionists attitude and behaviour reflects badly on the Trust.
Visited February 2024
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 16 February 2024
We are really sorry to ready about your experience in our Accident and Emergency Department. We would ask that you contact our patient advice and liaison service (PALS) to discuss in more detail, so we can understand your experience and feedback to the department. You can contact them on whh.pals@nhs.net or call: 01925 275512. Regards The Communications Team
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Review titled Superb Treatment
Rated 5 stars out of 5
by Pete L - Posted on 18 July 2023
This morning I had a nerve block procedure on my spine at Halton Hospital Nightingale Suite. From entering the dept at 8am to leaving at 10.15am has been a fantastic experience. All the nurses and staff were excellent, explained every aspect of the procedure in a calm & reassuring way, every question answered reassuringly. The procedure itself was quick & pain free, under the watchful eye of the Consultant. Recovery was swift and the tea & biscuits afterwards a welcome relief as I had been nil by mouth from the previous night. Thanks once again to you all at Halton, you were great 👌👏👏👏👍
Visited July 2023
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 19 July 2023
Good morning Pete, Thank you for taking the time to leave feedback, it is much appreciated. We hope you're recovering well and we will send your lovely feedback to the team. Regards The Communications Team
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Review titled Superb treatment for my husband
Rated 5 stars out of 5
by Peter Winter - Posted on 22 March 2023
12 days ago my husband was admitted to Warrington Hospital with sepsis. The ambulance team who arrived in less than 15 minutes were excellent. They treated him in a calm professional, reassuring manner before taking him to the hospital where he received excellent attention in the high care unit and there was stabilised. The ambulance team came to check on him once he was settled. He had the best treatment. Subsequent care in hospital brought him quickly on the path to recovery and I cannot thank everyone enough for such quick and efficient treatment. Peter received the highest standard of care, thank you very much! He is continuing to improve at home.
Visited March 2023
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 23 March 2023
Dear Peter, Thank you for taking the time to leave feedback, we will send your lovely feedback to the organisation. Kind Regards, The Communications Team
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Review titled Ultrasound department, Halton Hospital
Rated 5 stars out of 5
by Patricia Nutton - Posted on 09 March 2023
I attended the ultrasound department at Halton Hospital on the afternoon of 22 February. I was seen on time. The 2 ultrasonographers described what was going to happen and I very much appreciated the effort they put into making me feel relaxed and comfortable.
Visited February 2023
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 10 March 2023
Dear Patricia, Thank you for taking the time to leave feedback, it is much appreciated. We will send your lovely feedback to the teams. Kind Regards, The Communications Team
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Review titled Continually improving.
Rated 5 stars out of 5
by Malcolm Jones - Posted on 07 October 2022
I’ve had quite a few interactions with both Warrington and Halton Hospitals over the past 12 months and I have no complaints whatsoever. Service has improved significantly over the past few years. Today, for instance, I needed an X-Ray and, after a referral from my doctor, I was able to walk in without an appointment and within 5 minutes my X-Ray was done and I was on my way home.
Visited October 2022
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 10 October 2022
Hello Malcolm, Thank you for taking the time to leave feedback, it is much appreciated, and we are pleased to hear about your experiences. Regards The Communications Team
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Review titled Kind, caring and compassionate
Rated 5 stars out of 5
by Mandy - Posted on 28 July 2022
Our relative was admitted to acute coronary unit (A3). The care from staff was kind, caring and compassionate both to our relative and us as a family. It was a very difficult time for us and their fantastic care made a huge difference to us. Thank you x
Visited July 2022
Review titled Warrington and Halton Hospitals NHS Foundation Trust
Replied on 29 July 2022
Dear Mandy, Thank you for this lovely feedback. I am happy to hear that our staff made a difference to you and your family. I will pass your feedback on to Ward A3. Kind Regards, The Communications Team