Reviews

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1. Review titled Poor discharge at west herts wellbeing

   ★★

   Rated 2 stars out of 5

   by Anonymous - Posted on 16 June 2022

   After one appointment with the well being service I unfortunately had to cancel any follow up appointments because a family member was taken ill and I would not be in the right head space to continue CBT. After emailing the therapist this I received absolutely no response except a text message to rate the service. Two months later I have received an email saying I’ve been discharged from the service. I am appalled at the lack of personal response from my professional, especially since we had one appointment together they knew how I was mentally unwell. They didn’t leave any contact details for any other service in case I was struggling. It proves to me how each patient is just another box for them to tick off. There’s nothing personal about it which is not helpful to anyone who is struggling. I will not refer myself to this service again.

   Visited April 2022

   Report as unsuitable

   Review titled Hertfordshire Partnership Wellbeing Service - North East Hertfordshire

   Replied on 07 July 2022

   I was sorry to read of your experience with the West Herts Wellbeing service. We would like to investigate this matter further and would encourage you to get in touch with our Patient Advice and Liaison Service on 01707 253916 or email: hpft.pals@nhs.net Kind regards Lara Harwood Experience Manager

   Report as unsuitable

   Provided by Care opinion

   

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