Preston Healthport - Ratings and reviews
Reviews
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Review titled Inconsiderate public service
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
Went for blood test at fulwood clinic only to find notice board outside saying we no longer do blood test, nearest one Lytham road. Went there , car park full but eventually managed to find a space. Went to entrance another sign saying we can't do blood tests as we only have one nurse. Whoever is in charge of this service should consider putting an announcement on the website letting people know about the changes. Is it to much to ask, not everybody has a car and incur costs of taxis and buses.
Visited February 2024
Preston Healthport has not yet replied.
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Review titled Closed early
Rated 2 stars out of 5
by Anonymous - Posted on 17 January 2024
Turned up on Wed 17 Jan 2024 at 2:40pm for a blood test to find clinic was closed as capacity reached should have been open to 3:30pm. Please consider putting closed notice on outer door to stop people wasting time going in (The inner doors are not easy to open if you are frail) . Continuous stream of people wasting there time turning up for blood to be taken , many bringing elderly relatives. Suggest you increase the capacity.
Visited January 2024
Review titled Preston Healthport
Replied on 22 January 2024
Hello, thank you for your feedback, it helps us to understand where things are going well and what could be improved. We would like to look into this further for you, and we will need some more information. If you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Gone home early
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
I attended the drop in blood test clinic after picking up my GP referral form 20 minutes earlier from my GP practice. Arrived at 3.10 pm ( 20 minutes) prior to the stated closing time to find that the phlebotomist had decided to finish at 3pm. This should not be allowed to happen. I would appreciate a reply from whoever is in charge of this service explaining what action has been taken against the phlebotomist who clearly thinks it acceptable to "clock off" at a time suitable to them. I would welcome your assurance that this will not be tolerated.
Visited December 2023
Review titled Preston Healthport
Replied on 08 January 2024
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Getting a routine blood test
by woodpigeonjf86 - Posted on 11 October 2023
Turned up at clinic which was supposed to be open til 11.30 am to be told it was closed, as capacity was reached. Time 10.00am. Walked to next nearest centre, took a ticket and waited an hour but got it done. Although I felt frustrated, I also felt sorry for people being turned away as that clinic reached capacity. Some had taken 2 buses to get there. Surely there must be a better way to get a blood test?
Visited October 2023
Provided by Care opinion
Review titled Preston Healthport
Replied on 12 October 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 03 August 2023
Travelled from Leyland for a blood test told 'very rudely' unable to do this morning. Too many people and no staff. This was at 8.25am.
Visited August 2023
Review titled Preston Healthport
Replied on 20 September 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Ultrasound scan
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
The staff were friendly explained everything .put you at ease .very clean environment. Much more relaxed than main hospital
Visited June 2023
Preston Healthport has not yet replied.
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Review titled Awesome Phlebotomists
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
Lovely ladies the phlebotomist working non-stop. The wait was 70 minutes plus 15 minutes as I arrived early to get in the already long queue. Any plans to re-introduce appointments & increase the number of staff at peak times to reduce the waiting times?
Visited May 2023
Review titled Preston Healthport
Replied on 20 September 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Let down again
Rated 2 stars out of 5
by Anonymous - Posted on 27 March 2023
Arrived early for my blood test only to be told the phlebotomist is sick I was not informed of this. This is the 3rd time I have been to the healthport and 3 times I have been cancelled on without being informed. As you can imagine I am not happy about it. It also cost me £11 for nothing
Visited March 2023
Review titled Preston Healthport
Replied on 20 September 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Don’t waste your time with this place
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
No one communicates. A total waste of time to get there and be told I cannot be seen. Appalling when the appointment was scheduled as ‘urgent’ and told to come back again in 2 months time.
Visited February 2023
Preston Healthport has not yet replied.
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Review titled Blood clinic chaos
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
After checking that the blood clinic closed at 11.30. I arrived at 9.40 to be greeted with the clinic already closed. I was told to get an appointment I would have to arrive at 730 am when people start queuing. This is ridiculous. People have jobs to go to and children... I can't spend hours waiting for blood tests. I am also worried about my condition and would like it ASAP. The bookable ones were in 3 or more weeks time. Surely in this day and age a simple booking in system can be used for same day and next day tests. I dont blame the staff at all. The NHS is on its knees.
Visited February 2023
Preston Healthport has not yet replied.