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Central and North West London NHS Foundation Trust - Ratings and reviews

Reviews

Displaying 1 to 2 of 2

  1. Review titled Poor... no continuity of care, ticking the boxes

    Rated 1 star out of 5

    by Anonymous - Posted on 19 August 2022

    There is no real care here. No continuity, no real care, no good support. No point really. Seem to have wasted my time and youre treated like a number then just due to be discharged anyway regardless. The "help is not really helpful".

    Visited June 2022

    Report as unsuitable

    Review titled Central and North West London NHS Foundation Trust

    Replied on 22 August 2022

    We are very sorry to hear this, and that you have been left feeling so unsatisfied with your experience. We can’t tell from the message which service you have been with so we’d like the opportunity to discuss this with you. Please can you call our feedback team on 0300 013 4799 or email us with more details on feedback.cnwl@nhs.net and someone can look into this.

    Report as unsuitable

  2. Review titled Offered no help

    by Lehla - Posted on 06 April 2022

    Mill House Mental Health Team offer no help whatsoever. They do not follow up on phone calls and cancel appointments that you have waited 3 months for. They lack continuity between staff and I feel basically just don't care.

    Visited April 2022

    Report as unsuitable

    Provided by Care opinion

    Review titled Central and North West London NHS Foundation Trust

    Replied on 07 April 2022

    Dear Lehla, We, at Mill House are very sorry to hear you have not had a good experience of our services. We would like the opportunity to discuss that with you. Please do write to us, if you feel able at Meadeastandwest.cnwl@nhs.net and one of our Managers will then give you a call. Kind Regards Sue Barrett Community Mental Health Service Manager

    Report as unsuitable