South Tees Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled People who make a difference.
Rated 5 stars out of 5
by Michael - Posted on 13 April 2024
Attended an endoscopy appointment with quite a bit of apprehension. Every member of staff I encountered were helpful, happy and supportive. The procedure was carried out on time and I was able to leave the hospital after a very short recovery period. A great example of the NHS team working together from testing to consultation and finally the procedure and follow up.
Visited April 2024
South Tees Hospitals NHS Foundation Trust has not yet replied.
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Review titled Exemplary practice
Rated 5 stars out of 5
by Eric n - Posted on 19 April 2024
Ward 29 bay 1 staff from cleaners, caterers, nurses and doctors were brilliant in terms of attitude and professionalism. Nurses were very good at explaining what was happening and reassured those who were nervous about procedures. Cannot fault any of them especially on how they dealt with older patients who were clearly disoriented.
Visited April 2024
South Tees Hospitals NHS Foundation Trust has not yet replied.
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Review titled Above & beyond
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
The Dental Core Dr at 5am on 28th Dec who cared for my son after an X-ray showed a possible broken jaw and compromised teeth went above and beyond. She was amazing, doing a fiddly procedure calmly, explaining clearly and reassuring us throughout. Excellent treatment after 7hr plus wait in A&E, including once home a phone call at 8:30 am to confirm there was no fracture. I cannot thank this Dr enough nor the A&E Dr who bothered to send for her as he could easily have sent us home without the extra check. Fabulous teamwork, thank you both (and the X-ray staff) for the professionalism and care!!
Visited December 2023
South Tees Hospitals NHS Foundation Trust has not yet replied.
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Review titled Unfortunate incident after been so helpful
Rated 4 stars out of 5
by GLENN SMITH - Posted on 27 June 2023
My mother in law had a fall and broke her pelvis , she was in A&E for over 8 hours waiting for a ward bed , this did not help as she is on palative care due to bladder cancer . Eventually she was moved to ward 37 and got settled in , and needed the toilet , she was taken but the chair/commode she was on collapsed and she slid to the floor banging her head and body. We did not know this until we visited ward 3 where she was eventually moved to. We as a family and the fact my mother in law is 79 with a fracture and cancer and really ill had to endure this. Please follow this up as we dont want anyone else to go through this un necessary fall . We never got the full details about the fall. She is now aching from the second fall more than the first. I feel she is now in better hands in Ward 3 the staff are very good, hopefully she makes a full recovery to allow her to go home for her final days . Regards Glenn Smith
Visited June 2023
Review titled South Tees Hospitals NHS Foundation Trust
Replied on 08 August 2023
Dear Glenn My apologies for the delay in responding to your post. I am very sorry to hear of your mother in laws and your family's experience. I have shared your concerns with the Clinical Matron, who would be happy to discuss them with you. If you could contact the patient experience department on 01642 854807 to provide further detail, the Clinical Matron can investigate and feedback to you.
Provided by Care opinion
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Review titled Fully Engaged
Rated 5 stars out of 5
by Angela Simpson - Posted on 12 December 2022
Whilst visiting my father in Ward 31, the interactions we have had with all of the staff has been excellent. What I have found most refreshing is whenever I have approached the desk, everyone has made eye contact with me and asked how they can help. Although they are all extremely busy, they treat every request as though it no trouble at all.
Visited December 2022
Review titled South Tees Hospitals NHS Foundation Trust
Replied on 05 October 2023
Dear Angela, Thank you for your comments in which you express your gratitude for the care and treatment received from Ward 31 at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer
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Review titled James Cook Ward 12
Rated 4 stars out of 5
by Anonymous - Posted on 27 October 2022
My father recently spent some time on Ward 12. You have some wonderful staff and the healthcare assistants are angels - everyone of them . Doctors and most of the nurses are wonderful too. I appreciate you are v busy but communication can be better as my mum was rather flippantly told by one of the sisters that she was discharging my dad( she only knew this as my mum had seeked her out). When my mum questioned if he was well enough , the sister told her well we haven’t got time to keep seeing him. My mum went home crying and my dad passed away eight days later . I think this particularly sister who I would refer to as efficient rather than caring could do in some training in communicating with loved ones . I can’t fault the other staff .
Visited September 2022
Review titled South Tees Hospitals NHS Foundation Trust
Replied on 11 October 2023
Good afternoon, Thank you for your feedback in relation to Ward 12 at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received on Ward 12 at the James Cook University Hospital will be shared with the staff, who I am sure will be delighted to receive them. If you wish to address the issue surrounding the attitude of a staff member on the ward, you may wish to call the Patient Experience Department on 01642 854807 or you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer