Nuffield Orthopaedic Centre - Ratings and reviews
Reviews
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Stephen Thomas - Posted on 06 March 2024
I was looked after by wonderful staff when I visited the Nuffield for my pre op assessment I was treated with respect and care by all the staff, especially when I was in such pain! I was shown care and compassion and am truly grateful for this, thank you so much!
Visited February 2024
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Very professional and efficient
Rated 5 stars out of 5
by John L Richards - Posted on 10 January 2024
From our arrival at the admissions to the discharge summary the service we received was excellent. Friendly staff excellent surgical team and an all round good experience.
Visited January 2024
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Happy with the consultation
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2023
I have been suffering from back pain for a year , luckily I have had an appointment with Nuffield ortho. I don’t remember the Dr name , but he was very good, listened and collected my pain history , helping with the proper diagnosis and treatment, Thanks again!
Visited December 2023
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Staff were not helpful
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2023
I asked a member of the staff for a pillow and I was asked: “What is it for?” I said:”to rest my head “ and she answered: “no, we don’t have one!” How can a health assistant at a hospital not give you a pillow? This is so mean! Was it my reply that lead her to refused to give me a pillow? This is appalling!
Visited July 2023
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Uncontactable on day of appointment
Rated 1 star out of 5
by Paul Addison - Posted on 07 January 2023
So given ultrasound appointments for a Saturday and tried every which way to contact on the day of the appointment with urgent questions but only able to contact anyone at a working hospital mon to fri is appalling and to not be able to address issues or even if needed explain you would not be able to attend so they could maybe contact someone else and bring forward their appointment so time slots are not wasted etc i find the constant ouh inability to contact people or engage with staff their to be actually quite dangerous to patient care and something which seriously needs addressing a hospital which is offering appointments should be contactable always during those appointment days and hours if not 24/7 as hospital’s emergencies do not wait, patients anxiety does not stop if they can not get their concerns addressed just overall a poor way to manage patients and healthcare and we need to step it up and be more like the usa and other countries who are always able to pick up a phone and engage with patients
Visited January 2023
Nuffield Orthopaedic Centre has not yet replied.
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Review titled The amazing treatment I received
by gemini58 - Posted on 20 January 2023
I had an Outpatients' appointment at the HAPI clinic in the West Wing of the JR Hospital yesterday for an assessment of a granuloma on a finger that I had been suffering from for six weeks. I had called the clinic the day before, requesting an urgent appointment because of the worsening condition of the injury and because of imminent travel. Within an hour of my contacting the clinic, I received a call-back and had an appointment booked. I was super-impressed by the speed of reaction and the positive outcome. As I waited in one of the assessment bays, I was able to listen to and (to some degree) watch how the staff interacted with each other and with their patients. What struck me was their calm efficiency, their courtesy and the fact that they so obviously cared about what they were doing and about the difference they were making. In due course, I was assessed and told that I would be added to the Minor Ops Plastic Surgery (MOPS) list for later in the day, with the proviso that I might be bumped off the list if more urgent cases presented themselves in the meantime. On that basis, I was told to return around 2:30 p.m. when the position would be clearer. When I returned, I was told that although I wouldn't be operated on at the HAPI MOPS clinic, there was a cancellation at the MOPS clinic at the Nuffiield Orthopaedic Hospital at 3:00 p.m. When I arrived at the Nuffield Outpatients' Reception, they were expecting me and within a couple of minutes I found myself in the MOPS clinic being prepared for surgery. All of the staff members I met were just as courteous, caring and professional as their colleagues at the JR had been. Before 4:00 p.m. the operation was over and I was being discharged. During the pandemic, I worked as a volunteer vaccinator, administering around 2,000 Covid and flu vaccinations in various clinics across Oxfordshire and Berkshire, so I am aware of some of the shortcomings of the NHS (mainly around staff shortages and outdated systems in my experience), but I have only admiration for the NHS staff members that I worked alongside and those I was treated by yesterday. So, thank you everyone.
Visited January 2023
Provided by Care opinion
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Chrystal - Posted on 19 September 2022
I went in for day surgery, direct theatre admissions. From the moment the door opened the care was great. I was very nervous but was well looked after from the nurses, to the consultants , anaesthetists and then recovery. Couldn’t have asked for better care.
Visited September 2022
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Professional, Caring and Enthusiastic Service
Rated 5 stars out of 5
by A Kerr - Posted on 08 July 2022
i attended the Tebbit Centre today after requesting a repair to my orthotics yesterday afternoon. The person who booked the appointment was great and asked questions to assess the priority (i was having a problem walking because of damaged orthotics and they were causing me pain) and made an appointment for first thing this morning. The receptionist was friendly welcoming and super organised and had the forms ready for my repair. The technician dealing with the repair was superb: the orthotics feel great, they repaired even more than i requested to save me making a return journey in the near future and they were quick too. A superb service.
Visited July 2022
Nuffield Orthopaedic Centre has not yet replied.
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Review titled A very impressive centre
Rated 5 stars out of 5
by Lesley P - Posted on 03 July 2022
I recently collected my brother from a spinal operation and was very impressed by the attention and care that he received from all members of the team in OSSU during his stay. We were also given good advice and support when he was discharged, as well as a range of loaned equipment to help him at home. The entire experience has been of a high standard and I would like to place my thanks on record.
Visited July 2022
Nuffield Orthopaedic Centre has not yet replied.
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Review titled Great place staffed by amazing people
Rated 5 stars out of 5
by Martyn P - Posted on 12 July 2022
I was contacted by the Admissions team and asked to go to Windmill Road on a Monday in late June 2022, with a view to having spinal decompression surgery the following Wednesday, which was an offer I couldn't refuse. It seems the Surgeon had asked Admissions to look out for a spot for me; thanks so very much. Everyone was so nice to me [I am a nervous patient] and from the moment of my admission to the Theatre Direct ward I was treated like a king. After the operation, which took quite a few hours, I was looked after in the Recovery Ward by an angel in a nurse's uniform, and transferred to the Osteopathic Short Stay Unit for three nights, which was staffed by others, similarly attired. The procedure seems to have worked. Wow. I cannot thank everyone there enough; the cleaners, the catering staff, the nurses, medical assistants, physiotherapists, the Occupational Therapy girls, lead nurses and of course the incredible surgeons. Wonderful
Visited June 2022
Nuffield Orthopaedic Centre has not yet replied.