Northumbria Healthcare NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Happy Patient
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I have recently visited Hexham Hosp and been admitted into Cramlington Hosp and both experiences have been extremely positive .Every single person I came in contact with (bar one) has been so professional caring and knowledgeable they are all a credit to Northumbria trust. Thank you to all -even the food was good !
Visited April 2024
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 17 April 2024
Dear Reviewer, Thank you very much for taking the time to leave us a review. It has been lovely to read your comments and know that your experience of both, Hexham General Hospital and Northumbria Specialist Emergency Care Hospital, were extremely positive. We would love the opportunity to share your review with the teams involved in your care, so if you would be happy to, please share your details with our Experience team via: patient.experience@northumbria-healthcare.nhs.uk. Best Wishes, The Experience Team
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Review titled Great people
Rated 5 stars out of 5
by Lilian Lisle - Posted on 18 January 2023
I was in cramlington hospital for 4 days then transferred to Rake Lane hospital from the reception to the nurses and doctors the cleaners everyone was an asset to the NHS the nurses were run ragged but they attended me with great care compassion and respect put me at ease as I don't like hospitals but they were so friendly and caring and believe me they never stopped they must have been shattered bless them I was on ward 10 in cramlington and ward 7 in rake Lane they really deserve a medal for how they manage to keep a smile on there faces and care about the patients they're looking after thank you to all of them for putting me at ease at a scary time
Visited October 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 19 January 2023
Dear Lilian, Firstly, I hope you are recovering well following your stay in hospital. What a wonderful review for the Ward 7 and Ward 10 teams at North Tyneside and The Northumbria hospitals. We will do all we can to ensure the compassionate and respectful members of staff you mention are given the opportunity to read your lovely review. All the best with your recovery. Take care, The Experience Team
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Review titled Inguinal Hernia Repair
Rated 5 stars out of 5
by Alan G Shearer - Posted on 01 October 2022
I had a very successful vist to Rake Lane Day Surgery yesterday. I would highly recommend everyone involved, surgeons anesthetists and nursing and theatre staff. They made what can often be an anxious time very bearable. A very big Thank You to everyone !
Visited September 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 03 October 2022
Dear Alan, Firstly, I hope that you are recovering well from your recent surgery at North Tyneside General Hospital (Rake Lane). I am very pleased to hear that you would highly recommend this hospital and the care which you received. Having an operation can be daunting, so it’s important that you were put at ease and felt reassured. I will pass your kind comments on to the staff who looked after you. Thank you for taking the trouble to write your review so soon after your operation. Best wishes, Heather Heather Gibson Patient Experience Team Manager
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Review titled Appointment information
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2022
In August I rang outpatients to advise of upcoming holidays in Sept and Oct having been waiting for an appointment following a cancellation by them. I then receive an appointment for the very time I am on holiday and now back on the waiting list!! The promise was that I was now on the top of the list. I just hope my condition isn’t escalating as I wait to be seen.
Visited September 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 29 September 2022
Dear patient, I am sorry to read that you were offered an appointment at a time which was not suitable for you. There are a number of options which are available to you which we will be more than happy to discuss with you via email. If you would like to contact us our email address is patient.experience@nhct.nhs.uk We will keep an eye out for your email. All the best, Paul Paul Drummond Improvement Facilitator Patient Experience
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Review titled Rude secretary
Rated 3 stars out of 5
by Anonymous - Posted on 13 September 2022
I was on the phone to a secretary and she was extremely rude and made me feel very uncomfortable on the phone after I had been forwarded to her by another phone line. It’s put me off ringing to ask for help as I now feel anxious about this.
Visited September 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 22 September 2022
Hello, Thank you for your review and for bringing your experience of using one of our services to our attention. Unfortunately due to the placement of your review on NHS Choices we are not able to identify the service you are referring to. We would be deeply grateful if you could email us with this information and provide the contact number you were contacting. This will allow us to provide you with the appropriate options going forward. Please email us at patient.experience@nhct.nhs.uk with this information and a member of the team will get back to you quickly. Looking forward to hearing from you. All the best, Heather Heather Gibson Patient Experience Team Manager
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Review titled Impeccable healthcare staff let down massively by reception
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2022
Nurses, porters and doctors were absolutely fantastic, very kind and caring and made me feel very safe. The reception staff however definitely need some retraining in terms of adressing individuals with mental health and invisible issues. They were very hostile and blunt whilst I was hyperventilating, suffering from extreme anxiety and an overdose. This almost made me walk out the door as it made me x1000 times more nervous to be there, and in fact it was patients surrounding me that helped me calm down and breathe whilst they made a snide comment. I can imagine it must be a stressful and repetitive job however empathy is absolutely crucial when working in a hospital, and it costs absolutely nothing to be kind to those in need. I feel as though they are unaware of how much their actions can affect somebody who is already struggling massively as they are the first port of call and can scare away people already terrified to even enter the hospital. This is not meant to be hate, I am sure they had their reasons and maybe just had an off day and probably get lots of silly patients, but perhaps a bit of retraining may benefit them.
Visited May 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 23 May 2022
Dear Sir/Madam, I am deeply saddened to read your review, we wouldn’t want to deter any patient from accessing care and I am sorry that you were made to feel this way. Thank you for taking the time to bring this to our attention, we would like to do all we can to look into the concerns you have raised. Firstly, it would be helpful for us to know the date and time that you arrived into the hospital. This will allow the relevant senior leads to speak to the members of staff who were on duty at the time. Please email us privately at patient.experience@nhct.nhs.uk and I will look out for your message. In the meantime I will share your anonymous review to the relevant teams for their internal reflection and learning processes. I will also make sure that your feedback regarding the nurses, porters and doctors who cared for you is also shared with appropriate staff, I am sure they will very much appreciate your comments on their care. Take care, Heather Gibson, Patient Experience Team Manager
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Review titled Very thorough staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I wanted to say a big thanks for your time. It was very busy and the whole time in the clinic was very well organised. The breast clinic staffs were all very understanding of my stressing. I am glad I got it checked, even though it was nothing bad, as it’s put my mind an ease. The staff were and uber professional, very informative and all smiling and thoughtful. Thanks again and take care all at the Breast clinic at Wansbeck Hospital.
Visited April 2022
Review titled Northumbria Healthcare NHS Foundation Trust
Replied on 28 April 2023
Dear reviewer, It is great to read that your mind was put at ease after your visit to our breast clinic at Wansbeck General Hospital. Your review will put others mind at rest should they need to visit the unit too – thank you for taking the time to share your experience. We will do all we can to ensure your review reaches the team who were involved in your care. Take care, The Experience Team