Bury Healthy Minds - Ratings and reviews
Reviews
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Review titled healthy minds bury
Rated 5 stars out of 5
by john dumville - Posted on 15 July 2023
i had a phone call contact with a person from healthy minds, regarding my problems, it was a very enlightning talk, it helped me a great deal
Visited July 2023
Review titled Bury Healthy Minds
Replied on 19 July 2023
Hello John, thanks so much for taking the time to post your review. Its great to read that contact with the service has helped you. I will share your feedback with the service, who I am sure will be delighted to receive it. Kind Regards Kirsty – Patient Feedback Team
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Review titled Worryingly poor
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
This service needs investigating and service users' views listening to. People who need this service are vulnerable and many desperate for help, sadly this service is of very poor quality and damaging. There needs to be a complete overhaul
Visited May 2023
Review titled Bury Healthy Minds
Replied on 30 June 2023
Thank you for taking the time to post your review. I am sorry to read that this was not a good experience for you. If you could contact our Patient Advice and Liaison Service (PALS) on 0161 716 3178 or via email pals.penninecare@nhs.net they will be able to discuss your concerns in more detail and look into this further on your behalf. Kind Regards Feedback Team.
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Review titled Not happy
Rated 3 stars out of 5
by Christine Watson - Posted on 22 November 2022
i was referred to silvercloud 2 weeks ago by my counsellor. i was told to call back yesterday if i had not heard. rang rwice yesterday and again today left voicemails not had a response now my 2 weeks is up and i might have lost my place. this is not my fault i would like another referral
Visited November 2022
Review titled Bury Healthy Minds
Replied on 23 November 2022
Hi Christine, Thanks for taking the time to post your review. I am sorry to hear that you have had trouble getting a response from the service. I can only apologies that your call has not been returned. Please be assured that you have not lost your place with service, and you do not need another referral. A member of the Healthy Minds team will give you a call. Apologies once again. Kind Regards Kirsty - Patient Feedback Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2022
I have had two appointments where they were supposed to ring me and I have not received a phone call. As someone with mental health issues this causes more problems than it solves as I’ve been waiting for over 2 months for an assessment which still hasnt been done.
Visited June 2022
Review titled Bury Healthy Minds
Replied on 16 June 2022
Hello, thank you for taking the time to write your review. I am really sorry to read that you have not been contacted by our Healthy Minds team on two separate occasions and that you are also waiting for an assessment. It would really help us if you could contact the service directly on 0161 253 5258 and leave a message including your name and contact number and one of the team will call you back. Alternatively you could contact our Patient Advice and Liaison Service (PALS) on 0161 716 3178 or via email at pals.penninecare@nhs.net who will look into this further for you on your behalf. Kind Regards Kirsty - Patient Feedback Team.