South East London 111 - Ratings and reviews
Reviews
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Review titled Extremely poor.
Rated 1 star out of 5
by Mark - Posted on 17 March 2024
Took 4 days to be prescribed pain relief. My case was closed twice before being resolved. Clinician failed to call back on 2 occasions. Medication could not be issued by the pharmacist due to the wrong verification number with the prescription. Hospital had no record from 111 I was attending for an assessment.
Visited March 2024
South East London 111 has not yet replied.
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Review titled Poor experience of 111
Rated 2 stars out of 5
by Lucy Culmer - Posted on 15 February 2024
Called 111 when my child (2 and a half years) developed a high temperature and rash I called 111, initial call went well and was promised a call back. 4 hours later I called again as he was worse and got the call flagged up. A total of 14 and a half hours after the first call is when I finally heard back, early the next morning. The persin who called was very rude and short with me, tried to tell me there was no rash and he was hot as the windows were closed, I was told I could take him to see a GP if I wanted to and that was it. After the call we went to urgent care where the doctor took one look at my son and said he had scarlet fever and gave him medication. If I'd followed what the person from 111 said my son could've got a lot sicker. Up until this I've had only positive experiences with this service but this was very upsetting.
Visited February 2024
South East London 111 has not yet replied.
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Review titled Confused. (Records being deleted)
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Called up 111 suffering with breathing difficulties as I'm an asthmatic and have been my whole life. The surgery has no record of me being an asthmatic an therefore refuses to prescribe me. The advice i got from 111 service was to go see a g.p to have my asthma diagnosed again. What the hell is going on within the NHS, I was born with this condition an now apparently I need to be diagnosed again as staff don't believe I am an asthmatic I continue to suffer with Breathing difficulties and have been bed bound for last week mostly so as I'm unable to function without my medication
Visited August 2023
South East London 111 has not yet replied.
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Review titled Rude and patronising
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
The person I spoke to was rude and patronising. I would try to answer her questions as best as i could on behalf of my relative and she would crossly say ‘No No No’ before repeating the question and then answering her questions herself instead of allowing me to decide yes or no. Shes a phone operator not a qualified clinician. I would have like to have answered my own questions about how my relative was rather than her deciding before id finished speaking. I felt like she was looking down on me. I suspect she was a miserable school teacher in a previous career. Please ask your operators to actually listen with a sympathetic ear instead of sounding like theyd rather do any job but that one. Next time we will go straight to A and E. Seemed like a waste of time calling 111 to be honest. Didnt serve any purpose whatsoever.
Visited July 2023
South East London 111 has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sue Cooper - Posted on 29 January 2023
Looking after 91 year old family member with dementia who became acutely unwell and confused with urine infection during the night. 111 call responded to within acceptable time frame who advised A&E due to red flags but would get a clinician to call back. A doctor contacted us and advised he would see patient and give appropriate antibiotics which he did. We were able to start treatment quickly which I’m sure has helped get on top of infection quickly. As you can appreciate looking after a family member with dementia can be very stressful at the best of times and can become exhausting if they the develop an infection exacerbating their confusion and dependency further as well as compromising their safety. We would like to express our thanks to the attending doctor who was very understanding, kind and professional. He gave clear advice on how to manage the infection. I’m sure his quick response and treatment has prevented us from having to take our relative to hospital. We would therefore recommend this out of hours service which was a lifeline to Carers like us. If possible Please can 111 pass on our sincere thanks to the doctor concerned. Thank you
Visited January 2023
South East London 111 has not yet replied.