Queen Elizabeth Hospital Birmingham - Ratings and reviews
Reviews
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Review titled Apalling !!
Rated 1 star out of 5
by RIchard - Posted on 09 April 2024
I was at the department visiting with my elderly parents and arrived for a 13:00 appointment - Still sat here as i write at 17:25 waiting to be seen, requested an explanation and the doctor said i either wait another hour or to rebook !!!! Great customer service , and an example of the dire straights the NHS is in , its not underfunded , its inefficient ... there is a big difference !
Visited Ophthalmology on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 April 2024
Dear Richard Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had to wait so much longer than you expected when attending with your parents. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
I came into qe a&e between 2-3pm. After a while I was triaged and told to wait in the waiting area. After another long wait I was called in again for bloods and ecg. The 2 nurses who triaged me were not very nice or kind just dome their jobs! I was then told to go back to the waiting room again, which by this time was pretty full. At 11pm a doctor came and told me I was staying but there were no beds. I had to sit in the waiting area all night with no warning this may be the case! A nurse came to me to do another ecg and was so rough with me, she then got angry when she realised I'd already had an ecg done previously to which I explained my heart rate was high. She told me the ecg should have been done at 12 it was now 2am! In the morning I can say only one nurse actually bothered with me and looked after me. She went above & beyond. I had the worst a&e experience of my life. I was finally discharged 24hrs later and at 5pm I received a phone call to ask where I was as a bed was available to me, but I'd already been discharged.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 April 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really sorry to hear that there were so many issues with your visit to the Emergency Department - in particular long waits to be seen, a long wait overnight in the waiting area without a bed and the attitude of nursing staff. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this and haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Practice
Rated 4 stars out of 5
by Constance Spence - Posted on 19 April 2024
I was in the Ambulatory Day Care Unit for my Cataract Surgery and all the staff in there were lovely & friendly..the Cataract Surgery went well..the surgeons & nurses were fantastic and looked after me while I had the procedure done
Visited Cataract Surgery on April 2024
Queen Elizabeth Hospital Birmingham has not yet replied.
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Review titled Human Care
Rated 4 stars out of 5
by Aaron Rudd - Posted on 16 April 2024
The facilities at the QE A+E were amazing The room sizes, privacy etc were fantastic, much better than any other hospital I've been in. My Grandmother was admitted with a choking episode, in the context of her approaching the end of her life by natural causes. The amount of care given to her, my mother and myself who had come in to be with her overnight was excellent. The staff were warm, and treated her with humanity and respect. The nurses in particular listened to our concerns. We are tremendously grateful to everyone involved in her assessment and care, and appreciate that the staff held on to their humanity even in the face of the immense and ever increasing strain on their systems.
Visited Accident and emergency services on April 2024
Queen Elizabeth Hospital Birmingham has not yet replied.
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Review titled Kind and thorough
Rated 5 stars out of 5
by Elspeth - Posted on 11 April 2024
My appointment was at 4 pm and various tests were done very efficiently and politely without delay. I did have to wait to see the Consultant who was very thorough in both his investigations and his explanations. He was very kind and polite and even shared his mango drink with me! What is incredibly impressive is my receipt 2 days later of his detailed report. He must have done it at the end of a long and intense day. Thank you so much.
Visited Ophthalmology on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 April 2024
Dear Elspeth Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your appointment went so well and that the consultant was so thorough, kind and ensured you received your appointment soon after. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Ward 411 great
Rated 5 stars out of 5
by Nikkala nend - Posted on 18 April 2024
I had my shunt surgery I was on ward 411 I was so nervous going to this ward as usually I go to 407 or 409 all the staff on 411 were so great really looked after me Thank you so much and the theatre staff are great everytime I've had a operation.
Visited Neurosurgery on April 2024
Queen Elizabeth Hospital Birmingham has not yet replied.
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Review titled Great, professional, caring environment.
Rated 5 stars out of 5
by Liz Rippin - Posted on 12 April 2024
I attended A&E with my two lifelong friends, the husband being very unwell. He arrived by ambulance and in a poorly state. We followed by car. Yes there was a wait to get into the hospital but the ambulance crew were amazing during this time. Once inside the hospital he was treated with the utmost care and kindness. His examination was thorough and I personally felt humbled by the obvious dedication and care that the paramedic team gave in the Ambulance Unit. The A&E doctor was thorough and left no stone unturned in trying to identify the cause of my friends problems. The NHS have to put up with a lot of negativity but I for one am a huge supporter of this wonderful institution that has been underfunded and underrated for far too long and the Queen Elizabeth hospital in Birmingham is one of the best! So thank you, one and all.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 April 2024
Dear Liz Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband was looked after so well during his recent visit to the Emergency Department and that he was treated with the utomost care and kindness. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2024
Just to think it’s an emergency department, I walked into. Nurses and doctors, acted like they didn’t care. I kept on pleading as I was in severe pain. All I was told was I had not stayed past 6 hours which was the waiting time and I saw some doctors gisting and not doing anything until I fortunately found a doctor who happened to not work in the department who had to speak to them of which they finally gave me paracetamol. They acted as if they don’t care. I felt like I was going to faint, the pain was unbearable. I think the staff should do better, empathy and care were lacking in the values of the staff.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience of the Emergency Department was not a positive one and it took a non ED doctor to intervene and advocate on your behalf. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Totally respected
Rated 5 stars out of 5
by Chris Allen - Posted on 20 March 2024
Seeing a 'Specialist' in the 'Neurology Department', in the 'Heritage Building', was brilliant. He was explaining everything to me and wanted to make sure I knew I had help when/if needed. Appreciated I had my partner with me and acknowledged her loads. Felt so comfortable and valued. Shook our hands like anything and made sure we called him by his first name.
Visited Neurology on March 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Chris Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received from your neurologist and that he communicated so well with you and your partner. If you would like to provide any more information or further feedback about your experience (in particular the name of the specialist you saw so we can pass a message on) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled 2 week waitr for cancer first seen a 12 weeks
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
first saw a doctor and had history taken at 12 weeks following 2 week cancer referral. Doctors failed to answer letters.fFailed to take biopsies which means I had waited months longer with symptoms, All about me without me.Should be in special measures.
Visited General Medicine on February 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 March 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were delays seeing a cancer doctor and communication wasn't responded to. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham